GrubhubReviews 4,556

I added $35 bucks to my chopt account and it went to Levelup and wouldn't add to the account and when I contacted level up which I think is Grubhub now and TERRIBLE customer service. Kept saying go ahead charge to your card and it will apply the credit. It never did. I waited 2 hours to order my 2 salads due to terrible customer service. Someone should contact me from this company and offer a credit for wasting my time.

If I could give 0 stars I would. I ordered a couple meals thru Grubhub and the delivery time kept getting pushed out. Called the restaurant (which I won't name because it wasn't their failure) and they said that my order had been sitting for over an hour waiting for pickup. After contacting customer service to cancel they wanted to send me a ten dollar perk towards my next purchase if I continue to wait. I don't know what part of sitting and waiting he didn't understand. I wanted a fresh meal. Told him to keep his perk and cancel my order because it has sat too long. He then said I will receive a perk in my email, nah, I won't be using that because I expect food that is close to fresh, not under a warmer for over an hour. Lesson learned..

I ordered through Grubhub, they took my order, credit card number and all the information for my card. After I drove to get my food, there's a sign stating that they are closed on 2/6/22. Apparently, Grubhub didn't know or they just wanted my credit card information. I called Grubhub and was on hold for quite a while, and was finally told that it would take 3 to 5 days for a refund. I will never use Grubhub again!

Just reviewing my receipt for food that was $46.80. I included the 15% driver's tip only to realize Grubhub adds that on the total that includes their service and delivery fee. My total bill was $63.18. I should have paid closer attention. The amount doesn't break the bank for me, but I think about others in a tighter budget and how many of us are pinched a couple dollars here and there. And does the driver really get the $8.24 I added as his gratuity? I just don't think it's good practice for them to do this.

It seems it's not bad enough, that it's fairly rare to have an on-time, less than ice cold meal that the driver actually delivers to your door, when ordering from Grubhub. Or that the fees have sky rocketed. Or that any time something goes wrong, Grubhub just tells you to call the restaurant. Or that no matter how egregious the blunder, the only "customer service" answer is to offer a discount on a subscription to the service that isn't working for you.

Even with all that, I sadly trusted that Grubhub could deliver an important business lunch from the restaurant to my office directly across the street (it was a rare day in the office, clients coming for meetings and no one available to pick the food up). I ordered (and paid) 24 hours in advance and received a confirmation that I'd have lunch delivered the next day at 12pm. 30 minutes before 12, I got a text saying lunch would be delivered between 12 and 12:10pm. And at 12:10pm with an office full of hungry clients, I got a text saying my order was canceled and I had been refunded. I had no choice but to leave the meetings, and walk across the street to the restaurant to find out what had happened, and candidly, beg for the food. When I got there the restaurant was slow and the manager said he had not received any order but he would be happy to make the lunches. While I waited for the restaurant to prepare the food, my phone rang. It was an employee of Grubhub saying that the restaurant wasn't taking orders, that's why my order was canceled. I told the gentleman that I was in the restaurant and that they were indeed taking orders and currently making my food, and that I was very upset. He hung up on me (in fairness to him, I may have said... after being lied to..."this is bullsh#!").

This feels more like the Russian mafia than a service I (countless times) paid a premium for. Complete lack of commitment, loyalty or honesty is something that I and hundreds of thousands of others experience daily with this terrible company.

I've finally deleted the Grubhub app after complaining to a "customer service" rep (where I declined the oh-so-tempting subscription discount). I will not go back to Grubhub. Ever. Ever... ever ever ever.

Most restaurants don't take Grubhub orders so the company has to call them in themselves. I found no way to make substitutions or changes on any of my orders via the app. The estimates are always wildly inaccurate. Once one of my drivers traveled from 40 miles away to deliver my order. Seriously. I got GrubHub premium for free from Instacart and now I see why.

Now that I've come here the seemingly only place to leave a review about Grubhub I can see why I had the worst experience EVER! Driver NEVER showed I stood outside waiting. There's no number to reach support immediately. They listed a random email instead on my own I signed up through apple
There was no way for me to contact the driver
Driver marked order delivered while being a mile away
Overall horrified by this experience. All they offered was a refund and a $10 off coupon.
Disgraceful

$30.00 Order total. $15.00 and change to Grub Hub ON TOP of the inflated menu prices. And you can only increase a predetermined driver tip? Are you Effing kidding me?!? Should be illegal. Never never never, I'd rather starve. Drivers are not the issue, I actually know a couple from the community - nice guys, good service. The problem is Grub Hub itself, price gouging during a pandemic. Shameful.

I own a asian restaurant and I use Doordash and also UberEATS by far GrubHub is the worst. The customer service is terrible, restaurants if you are not paying attention to YOUR ORDERS at the end of the night you may not be getting paid for CANCELLED ORDERS. Grubhub will try to charge the restaurants unless you call GrubHub and ask what has happened and why did I not get paid for an order. Now Grubhub is now allowing the customer to call GrubHub via phone to place a pickup order. The customer pays GrubHub for this service and that time can decline to pay over the phone and pay directly to the restaurant once they arrive at the restaurant if they arrive to pick the food up. THE ONLY WAY THE RESTAURANT HAS NOTIFICATION THE CUSTOMER HAS TO PAY FIRST TO PICK THE FOOD UP IS 1/8" LETTERS THAT SAYS "CASH " that it that's the only notification that we receive. That's Bs we received no notification that this service to the customer is even available. Grubhub will not talk to me about this matter and I have received no funds from these orders that the customers didn't pay for. Customer service nope a supervisor was suppose to get in contact with me again I have heard nothing not a email either but I did get my account closed. I'll keep my business with Doordash and UberEATS.

If I could give this zero stars I would I was waiting for my delivery and the order was completely wrong and the customer service people refused to give me my money back and she was rude. Uninstall the app now. They are ran by abunch of scam artist who take your money and constantly mess up your order

They completely screwed up my order. They add a 20 percent tip? Delivered order a day late. Not worth the money!

You shouldn't get to pick and choose what you get to refund and what not to refund. You still owe me for items not delivered. I really thought you guys had turned a corner. Door Dash From Now On.

Order #**************

Waited for my order. Ordered three items only got one. Still charged 28.83 and have to wait 5-7 days for refund. Driver was told items were missing. I wasn't given option to just cancel. I had to call around and see where everything was. No one contacted me.

In addition to adding a few dollars to each menu item you order, there are a couple different "service fees" that add a significant amount to the total. Our dinner ended up costing about 50% more than it would have if the restaurant did direct ordering (which it used to, before Grubhub came along). To make it worse, they add their own "service fee" of $7.95 but suggest a tip of $1 for the driver. When their bit is automated and doesn't need to eat. Voracious raping weasels, I call it. "GrubHub" is the right name--grubbing for money at working people's expense.