GrubhubReviews 4,556

The absolute worst, impolite, insulting unintelligent, untrained and totally unacceptable customer service I have ever encountered in my entire life. I was hung up on five times in one day trying to make a complaint about a place I had ordered faithfully from for three months, but for some reason, the owner went nuts and told me " find another place to order from".

He did this intentionally because in the 3 months of ordering the same thing for breakfast, the eggs easy over were hard as a rock. Otherwise the food was fantastic. I found his behaviour to be so highly insulting to a loyal customer- I couldn't believe it. Then I called my lawyer, and the restaurant just stopped answering all phone calls.

When I callled Grubhub customer service, I was hung up on at least five times. My lawyer had the same experience. I will be crossing them off my list. This is not the way you treat longstanding customers who tip well the delevery people!

Called at 2pm, ordered a sandwhich, fries and shake from portillos. I'm typing this right now as I'm about to leave work at 4:30, still with no food. Every time I called they said they were 5 mins away, when I tracked the order online it just said it should have been there by now. I literally waited over 2 hours for food that never came and was already paid for. Called to get a refund and was put on hold for 20 minutes. I will absolutely never be using them every again, if I want it that bad I'll either go get it myself or order from the restaurant directly. Worst delivery experience to date that I've ever had

They have the worst customer service ever the driver was in front of my house then realized or saw another address on the order and we spoke twice about my address and he was a front of the house with the food and then drove off call this customer service to refund my money then made me wait 2 hours to get my food and I still didn't even get it because he decided that he might be at the wrong address even though we talked twice so I called him after 30 minutes extra of waiting for it like two and a half hours now and I was like where are you musical I left because I realized I might be at the wrong address I was like but we spoke twice about my address and then his ago I don't know what I can do for you and then when I called GrubHub they made me wait like 30 40 minutes on the line before I got to speak to someone I will never ever ever use them again it's ridiculous

My food order took nearly 2 hours to be delivered. After an hour I called the restaurant, and they said my order had been ready for a while, and were just waiting on the delivery person.

I called grubhub to see if I should just pick it up myself, and she contacted the driver who said he was 10 minutes away. After waiting for 30 minutes I called grubhub who said it would only be 5 more minutes. 10 minutes later the driver showed up with the wrong order. When I did finally get my order, it had been sitting out for an hour, and was inedible.

I then spent 20 minutes on hold with grubhub customer service, and then another 10 minutes on hold before being told they would not refund my order. Very dissapointed with grubhub!

I ordered food and drinks from Eat24 and the delivery was incomplete. I asked to have missing items delivered. They said they would and after contacting them 4 times over 6 hours, they never arrived. I asked for refund of delivery fee and service fees and since the third party would not refund them, Eat24 said there is nothing they can do. They need a new system. If we order through them, they should be able to rectify the situation. Dine on Demand is the third party delivery, so I would steer clear of them, as well. I paid service fees and deliver fees of $12 for services that were not fulfilled. They offered no discount on order. All they had to do was refund the fees and I would have been fine, even without the missing items and they wouldn't do it. Don't use them!

I work for a pizza chain, and, in my experience, find grub hub employees to be the rudest people ever. I hate dealing with them. They are apparently sent out before the restaurants can confirm their orders, and they are quick to find fault with restaurant employees even though it is not our fault. I have even seen them pick fights with my coworkers. They seem to think that they are more important than our other customers and are impatient even at a 5 minute delay. They should do us, and their customers, a favor and let our own delivery drivers deliver their orders. $#*!ty customer service, too. I ordered from them once, and I never got my food. Never got an email or a phone call explaining why. Eat24 is much better, both for customers and for restaurants.