GrubhubReviews 4,556

I ordered from Grubhub tonight. I was not happy with one of the things I ordered from restaurant not all of it... grubhub texted me and asked me questions which I answered. I gave 4 out of 5 stars. Then they said would you like to write a review and I wrote no because I did not like my food and they posted it online! I specifically said NO I do not want to post a review, thats not me. I am so angry they gave this poor restaurant a bad name now because I personally did not like what I had... ridiculous. PS I will definitely order from the Pizza place again DIRECTLY

GrubHub should be OUT OF BUSINESS. Read Reviews People! Bad Companies like this Should FAIL, Good Companies should Rise. Grub hub is Terrible. I have given them so many chances to process my orders; 5 times since January and EVERY TIME, I get the Error 'Payments unprocessable.' My Payments work FINE on UBER EATS, my cards are good, etc. I even opened a Tech Support Ticket in December, 2016 too, 4 months later, NOTHING... and, STILL THE SAME ERROR. I opened a New Account and STILL, SAME ERROR. These guys are Terrible. Seriously, do NOT SUPPORT THEM. The deserve to Fail. READ OTHER REVIEWS AND SEE.

PLEASE READ THE REVIEWS BEFORE ORDERING!
I ordered from grubhub 3 times, every time delivery took at least 30 minutes later, but latest experience was the worst. Aftyer we ordered food, we were communicated that we will get food an hour later, in an hour and updating the delivery time, we got an info that it's going to take another 30 min, then another 30 min... at the end, more then 2 hours later, just after we got that the order was completed and is on the way, we received a phone call telling us that there was a mix up, and they don't work with the restaurant, and they have to cancel order --- 2 HOURS LATER! Really? Refund issued, which i might get couple days later... seems like a scam... and a 5$ off the next purchase... NO WAY IN HELL I'm going to order from them again!

I received Grubhub gift card from my co workers which was awesome and I couldnt wait to use the service.
When you are ordering they include whatever tip you select taken out of your gift card, but on top of that make you pay the same tip with your credit card/paypal or cash. I didnt have cash so I had to use my credit card for another double tip which I have never heard of before. Once I finish my gift card, I will never use or buy this from anyone else. TERRIBLE and i see most reviews are 1 star. I will say we did receive our food within the timeframe and the correct order but still thiefs taking tips twice.

I used Eat24 for the first time today, and it's my last.
I received no e-mail confirmation of my carryout order, and the instant chat service on the site was not working.
I called the restaurant after 30 minutes and learned my order had been waiting, and was cold. And a substitution request on one of the items never was communicated.
I finally received that e-mail confirmationan hour after I'd finished eating my dinner.
When I returned to the Eat24 site to send a comment, I received an auto generated message that the chat service was excptionally busy, so could still not make a connection.
This is definitely far less efficient than picking up a phone to place an order for carryout or delivery.

Ordered thru Grubhub online 2 hours ago' food never arrived yet computer status stated food delivered. Called Grubhub directly, stated concern & asked for the delivery to be completed. Transferred me to delivery driver who's female, VERY RUDE, disrespectful & a liar; claimed she waited 20 minutes & no one answered door. When I told disputed & asked her to deliver food -she stated she did not HAVE to deliver it & I was not entitled to a refund. I called the company, 10 minutes later manager finally took the call & after explaining everything they seemed unbothered by her behavior & stated I should receive a refund of my $50 debited payment in five days. I asked the delivery-girl not to come to my home to prevent future problems. I will NEVER order Grubhub again due to this. They hire lying, unprofessional, rude, belligerent delivery people and don't care about customer service after the fact.

Wow worst customer service ever! Food never came so finally was told we would be credited. We are just out of luck getting food. I was text saying to call the driver she was having issues finding out location. But it went to voicemail all 12 times we tried to call - no answer on texts. So we are just out of luck- guess driver got free food. We did not get anything no sorry the driver did not answer no lets give you a credit or we will get you something to eat so your not stuck at your office for the next 5- 6 hrs without food!