GrubhubReviews 4,556

Placed 3ed order in 2 weeks from same restaurant. The third and LAST order was picked up from the restaurant, after 1 hour and 15 min order was marked as delivered, but NEVER received. Attempted to call driver who's number was out of service. Grubhub stated they could not get ahold of the driver (There employee) and said I would receive a refund... 2 hours later. Still hungry worst customer service ever, account and app deleted.

Company is terrible. Ive had to many orders made, never pucked up, eventually I'm told to cancel. I was so done with this company, gave them.one more chance and my order was picked up and never dropped off. The driver answered my call, when I said hi this is ur grubhub order he immediately hung up. Then ignored the next 10 calls. The company said, sorry to that mam would u like to cancel ur order. Really? They dont even care about an employee of theirs scaming the system. Embarrassing. He's stealing from grubhub, stealing from the restaurant, and in the end just wasting my time.

I cannot believe a company who only delivers food, cannot get it right. I placed an order, was told 20-30 min timeline. After checking the status online and it staying it was still in the works, I called the restaurant and confirmed it had not been picked up and had been waiting 20 min. I messaged grub hub, chatted with Fernando and he said Sorry, I just assigned a driver. I asked why a driver was not ALREADY assigned. Ultimately, the order was canceled, and we went and picked up the food. I will never use grub hub. They dont care about their service they provide and it was a waste of time. Use another service like Door dash.

I had to give 1 star to write this but it should be "0". Similarly like someone else's review, I ordered from a restaurant listed on THEIR website for delivery. Yet, after placing the order and finding out from the restaurant that it had not been picked up I contacted Grubhub. Even though they agreed that the information on their site was misleading (pickup vs delivery). Who else would be picking it up if I'm ordering from GRUBUB's ordering site (since I know that particular restaurant does not deliver). I was only offered 20% promo... after I lost $30 and no food!
FALSE ADVERTISEMENT.

We ordered from our favorite sandwich shop on Mother's Day. Order of over $150 (in sandwiches!). After an hour passed, and checking the status multiple times, the map showed they were in route. Another 45 minutes passed by (the deli is just 5 minutes away). Finally, I call GrubHub, they couldn't find my order, even though my card was charged and I gave them an order number. After $20 minutes on hold while they tried to find my order to no avail. I finally told them to refund my money and thanks for ruining our mother's day dinner. They of course apologized and offered me $5.00 off my next order. WTF?!? $5.00 off my next order, I will NEVER use their service again. Come to find out, the sandwich shop was closed on Mother's Day, yet GrubHub still took my money and wasted our time.

I placed my order at 11:00 and called around 12:40 because it has been over an hour and on my grubhub it stated my food will be there at 12:40 / 12:50 when i called she stated that they are waiting on the driver so i call grubhub and they said that it was nothing they could have done i either wait or canceled so i hung up and they decided to cancel my order I WILL NEVER ORDER FROM THIS PLACE EVER... THEY WOULDN'T GIVE ME THE DRIVERS NUMBER STATED THAT THE DRIVER WEREN'T ANSWERING WITH MY FOOD I NEVER RECEIVED.

2 orders placed in 3 weeks time.
1st order: Dessert-GrubHub driver had picked it up and was making several other delivers while I sat waiting for my food which was stated to be here 25 minutes prior to me canceling. Ice cream held while they made other deliveries? LOL, really?
2nd order: Just happened. The order was stated to be here in 25-35 minutes. Once again, time passes and it passes. I called the restaurant and was told it's been sitting there for 20 minutes. The driver kept delaying the pickup. I called GrubHub again to cancel.
The kicker is, they act like they are doing you a service by refunding your money. I was given a time and both times it didn't happen. Both times I wait for a refund to hit my credit card again. Both times I am still sitting without food I thought I was getting. They offered absolutely nothing in return-no credit-no free meals-nodda. Bad Business. Won't Happen Again!
For prepaid orders, your monies will be back in your account as soon as your bank makes it happen (no more than 5-10 business days) They seem to think all of us who write these reviews should be ok without the food or our money.
I would use another service. GrubHub has very poor reputation.