Grubhub

I ordered a pizza with priority delivery and added a tip. The pizza arrived late, cold, and was left outside the gate on the street despite clear directions to deliver it to my door. By the time I walked down from my third-story apartment, the pizza was covered in ants. When I contacted Grubhub, I reached an offshore call center that offered only a replacement—not a refund. Two hours later, the replacement pizza was also left on the street, cold again. This time the driver sat in his car flashing high beams at me, making it impossible to see him, then peeled out once I picked up the food. The behavior felt threatening. Customer service claimed they "spoke to the driver" so it wouldn't happen again, but it did. The experience was unprofessional, unsafe, and completely mishandled. Never using Grubhub again.

Grubhub is the worst company whose service I used. They work with fraudulent vendors who deliver terrible quality goods. They lied to me about my refund, and it has never arrived. A terrible customer service agent told me it's the end of his day and he doesn't have time to deal with my issue and told me to call my bank, even though I told him I had called my bank already three times before contacting Grubhub. They are just stealing your money. Absolutely disgusting and a terrible experience.

BEWARE GRUB HUB! It was my 1st time ordering GH for my co-workers. I decided to place 3 orders that would show up over a 2 day span. The 1st order, GH canceled because of a "delivery issue". The next day, the 1st order shows up 20mins late & the 2nd shows up over 1 hour late. No sorry from the driver and the driver didn't even get out of his car. Let's not start on the drivers hygiene. & no word from GH! I reach out to GH thru their chat & the AI chat is trash. Finally get to a supervisor & they are copying & pasting what the AI chat bot was saying. Worst thing, the supervior didn't even care about it. No discount, no refund, just "I know this isn't the outcome you wanted". Utter crap. Do your self a favor & don't order from GH.

Let me just start off by saying, I don't like arguing with people, in fact, I will go out of my way NOT to argue. When it comes to GrubHub though? They've had me so mad I cussed at them. 90% of the drivers I've had, don't speak a single word of English, they don't follow drop off notes and consistently leave your order at a completely different address with NO response after you text them. I stopped using this app shortly after COVID for the these very reasons, saw they were having a promotion, so said I'll try it again. BAD IDEA. All 3 times I ordered again, either stuff has been missing from the order, it got dropped off at a different house, or like last night, I was given someone else's order entirely. I had to FIGHT with them the order before this one to get credits and knew it was going to be worse this time, so I did what anyone would do. I TOOK PICTURES. I took a picture of my receipt on GrubHub, the receipt on the bag, as well as pictures of the food. They flat out told me that because there have been "an unusual number of wrong orders" that they weren't going to refund me when all I asked for were credits towards my next order. They basically called me a liar and closed the chat immediately. EVEN THOUGH THEY SAW THE PICTURES. This company should be put out of business just for the customer service alone. There's a reason they offer a free month of GrubHub plus, and there's a reason they only have ONE review posted under the app store.