GrouponReviews 5,284

Up until now I had been happy with groupon but recently I have decided to no longer use their service. I live in Canada and logged into groupon in my local city to buy an oil change coupon. Groupon in their ultimate wisdom decided that I would like to get my oil change 7.5 hours away (that is also in the USA)! When asked how this could happen I was told "In your case, it was a Local Deal that is available particularly in the US" umm yeah so then its not a local deal! And then I was told "As of now, we cannot filter what is featured on the website because we still want our customers to be able to enjoy other deals from other places" and "Kindly check it before making a purchase, Again we apologize for the trouble". So I guess its my fault for not making sure groupon did their job correctly? This is after several emails sent and replies that make no sense at all and simply skate around the problem. Ill be contacting my credit card company about this and have them reverse the payment. Oh and just for everyones amusement (except mine of course) there was also this reply "Of course, even expired Groupons make great gifts, so if you won't be able to use it yourself, feel free to give it to a worthy recipient. You can always give an unused Groupon to a friend unless otherwise specified in that deal's Fine Print". What a joke this company is... pun intended!

Pretty much any issue you can name I have had and NEVER does anyone at Groupon do anything to assist or prevent you from getting completely taken advantage of by ridiculous sellers.

My orders disappeared, were canceled w/o notice, I was bait and switched, items arrived with unintelligible instructions and labels, not able to return incorrect orders - you name it and it has happened.

I ordered a tanking from Groupon and it was not delivered after 7working days delivery time frame. I contacted customer service and they said they can't track the item and asked me to wait for another week. I told them that I don't want to wait another week anymore and want to have a refund but they denied me to it. The company does not comply with their delivery time frame and have very bad business practice. Also I ordered a sunglasses and they have delivered a very different item from what I ordered. I believe the company is doing some fraud activities too. Don't buy anything from them.

The post office requires me to have 3 addresses for one place. If it ships fed ex or ups I have to wait 2 extra days to go thru post office, if I cold choose carrier I could select proper address and get it on time for what i paid for and if sent via post office its 2 weeks or more if the package shows at all. In conclusion the post office sucks around here, nor should a government agency be competing with ups or fed ex. I will not shop with groupon until they let me choose my own carrier especially when I'm paying for it.

We purchased tickets for an international soccer match in Columbus, for Real Madrid vs PSG, and if you like soccer you will know that Real Madrid is a real deal.
We leave in the Cleveland area so we had to travel to Columbus, my husband took a day vacation from job, pay a hotel and the "worst" we told our son he was going to that game, just to find that GROUPON IS HAVING TECHNICAL PROBLEMS AND THEY CANNOT GUARANTEE THAT THEY WILL FIX IT BEFORE THE GAME, THAT THEY CAN GIVE US A REFUND! Who wants a refund!, how are they going to compensate all the expenses, the time and the heart broken of a 9 years old boy! They kept saying apologize, but they did not solve anything. I will never ever buy anything from them again!