GrouponReviews 5,284

Groupon has some great deals.
Although generally you can get similar deals from Wowcher and other coupon providers.
Of course you buy a voucher and so if you have problem with the service or product, that's really between you and the provider as I have found out on a couple of occasions.

The biggest problem is their lack of acknowledgement when something goes wrong.
Last week someone was able to use my Groupon account to gift 11 coupons worth almost £600 from my account and the thief was able to redeem one of the vouchers the same day. These were charged immediately to my credit card.

Now although during a 2 hour chat, their representative Weronika, was able to cancel the vouchers which hadn't been redeemed, it was still hours of my working day and I wonder what would have happened had I been on holiday?

I would advise that anyone that uses Groupon do not link a credit card to your account as it was charged straight to my credit card and took a fair while to refund, during which my credit card could have been settled and I could have been made overdrawn at my bank.

My biggest concern is that Groupon haven't kept any of their promises to get back to me to a: re-assure me it won't happen again and b: Explain to me why their security was so lax in the first place.
I have now been locked out of my account and I can't reset the password.

Hence my biggest concern is that this was an internal mis-use, they don't want to share the information about what happened and they are covering up for someone. In short the company has poor security and processes that could cost their users dearly.

We purchased 4 ticket vouchers for Blue Man Group in Boston for my son's 13th birthday. He got a stomach bug and so we couldn't go. We desperately tried to change the dates through both groupon and Ticketmaster. Groupon said Ticketmaster would have to handle the exchange since they were already paid by groupon when the order was processed and ticketmaster said Groupon was the only one who could handle the exchange. There was no resolution and we lost $228 and my son did not get his Birthday present. I spent 1 1/2 hours on the phone back and forth between the two organizations. I do not recommend using groupon for any events! It is obvious that both organizations are thriving on the mis fortune of their patrons.

I ordered a wedding band the second week of September. It is now October 21st. And I've made 7 calls and 2 "tickets" and still no item. My item was mailed to IL originally on sept 19th yet I live in NY. The pathetic customer service claims to have escalated my ticket 5x with the promise that someone would call back. I've been hung up on 2x today alone trying to locate my item. This is 100% a scam. Customer service actually asked if I contacted the merchant when the guidelines tell you not to exchange any personal information including email or phone numbers in the ticket. Moral of the story... I paid Groupon for an item and they can't help so now I'm calling my attorney

I ordered merchandise via Groupon. The merchandise was via Groupon not an indivdual signed up to use Groupon. It was marked shipped via Hermes. Hermes won't speak to the customer, so all I had was the tracking number showing that Groupon informed Hermes of a pick up (which if anyone who knows how Hermes works, this means the parcel was never collected) 7 days later, I contacted Groupon who said was shipped. I said no it wasn't explained the above. They said they needed to investigate. I demanded a refund, to which they said they could not do until they 1) investigated (fair enough) and 2) 10 business days passed. 30 days later I was still fighting them for £12! They kept tacking on 10 more business days until I informed them they were committing fraud by holding my money hostage for merchandise I never received and that I was going to file a charge back on my credit card. I did file and was given a refund before my credit card could investigate.