GrouponReviews 5,284

I bought a deal on Groupon and have been expressing my concern on the experience I had with them, so that it does not occur to other who buy the deal. NO one from customer support bothers reaching out to me despite my repeated messages. I later tried calling them and explaining all the hassles that I went through. The representative said that the matter will be escalated and I will hear back. Its been 4 days and no one has bothered getting back on the issue. I have emails, screenshots as PROOF.

I ordered some headphones on Groupon. They we're charged on my credit card so I assume the order went through. After 4 days, didn't received any shipping confirmation email so I email their customer service. They told me they never received my order. Each time I received an email, it was from a different person. It's very confusing. They asked me lots of question about the product, my account, etc. Never they asked me if I would prefer tonne reimbursed. I will never purchase from them again!

I purchased a luggage set using a coupon, left the country on a 3 week trip, and when i returned the item was not here. Called Groupon and they said Paypal never authorized the payment. Called Paypal and they said Groupon cancelled the order. I called Groupon again and spoke with someone different and he told me their "system" cancelled the order. He could not give me a reason why. I was never sent an email telling me it was cancelled and for what reason. I told the gentleman i was never ordering anything else from them and would write a bad review... Who's running this company? BUYER BEWARE!

This is poor service on the merchant part, they haven't created any contact. This item is rated a 1 because it doesn't work at all and it's suppose to be solar friendly. I still haven't received a refund either.

Ticket Discussion
POST MESSAGE
3 minutes ago
There is still no return label.
4 minutes ago
It's been 5 days and still no response! Why?

5 days ago
This item doesn't work at all. The item will not charge, it's been charging over 20 hours, the light will not cut on either. The packaging was messed up look used when I received it.

Ticket Opened Apr 14,2017 at 05:24 AM UTC
Return: Defective / Broken
Ticket Products
Preview Description SKU Price Qty Total
Portable Window Solar Charger For Tablets and Smartphones - Green Portable Window Solar Charger For Tablets and Smartphones - Green
Color: Green
*******GRN $24.95 1 $24.95

Wife bought tickets for our kids spring break trip to San Diego attractions (coupons was supposed to be good on any parks in San Diego area) we went to Seaworld and imagined our surprised that the ticket was not good. We were told that we should have bought the 3 days trip instead of the 2 days which were not specified in groupons ads. In short, we never used the ticket, and I had to pay cash since we drove from Washington state and we don't want to waste the trip. It's all ok, maybe the wife didn't read the "fine" print but the PROBLEM lies with the refund, it's been 2 weeks and my wife hasn't gotten any refund. We'll never used Groupon again!

The majority of items for sale sale on Groupon are brand new, and well worth every penny, as I have seen many of these same items going for a lot more on other sites, or even stores. I have used groupon for about 2 years now. As long as you read the description fully, as some items, such as smart phones, are remanufactured, or refurbished. But, they fully stand behind every purchase with a money back guarantee, which I had to use once with no issue. So, I decided to try getting a Galaxy S5, as their cost, with a new battery, and samsung charger/USBcord, was less than my deductable to have my old phone's camera repaired. I have had no problem with that phone whatsoever, and I now use my old one with no Sim card as a Wifi, game or Ipod type device.

I had used Groupon before, 2-3 times and that was fine. This time, with a different business, I am having a really hard time redeeming my Groupon because the business is not responding to me. I ask for help, and the customer support team has been trying to reach out to the business since 2 weeks ago. Because they also couldn't help me use the Groupon, I asked for a full refund via email. Since then, I have not heard back from them. Today I talked to another customer support staff via chat, and it was like talking to a computer. She said her team is different than the "email" team, and she will talk to her supervisor. It's been over 3.5 weeks since I purchased this groupon - I wanted to start going to a gym, but because of this, it's been delayed for 3.5 weeks. I hope it gets resolved soon. Either way, I don't think I will come back to use Groupon in the future. This is too risky.

Groupon is hit or miss. Sometimes you get a deal and the business is responsive. But there is also scam which customers are not protected against. One of my latest purchases - the business simply was not responding.The Groupon replied they do not issue refund after 3 days - like seriously? (note i tried scheduling appointment on the day of purchase!).
Anyways, if you have this problem, make sure you file with YOUR BANK. Your bank will compensate and if there re multiple complaints from different customers they WILL HUNT them down. So take an action!

So I purchases a groupon $50 buck, that I cant even use. From the very beginning they kept telling me I could not get my money back and now they stated I could not even get credit for my groupon, and I what they suggested was to give this voucher as a gift to someone who could use it.! WTF. If I wanted to give this as a gift I would have done that from the freaking beginning. Now this money is lost and Im out of luck. So in other words tough $#*!. Ha and I just gave away $50 to Groupon. REALLY. Dont trust this site, they like to steal your MONEY! People.

I contacted Groupon to warn of fraudulent moving company and they ignored me. This company created distraction breaking my furniture and dumping in street to steal anything I had of value in back of moving truck. Hallaluyah Haulers, Nashville tn.
Groupon still promotes them. These people are corrupt and operating illegally but Groupon doesn't care. How many more victims?

I'm a regular customer. My love to this website has started long ago before I managed to earn my own money. I always needed discounts to save on the services, so groupon was the right choice for me. I still use it habitually, but the service is not quite the same. Don't know what was the reason and what influenced them, but it changed.