GrouponReviews 5,284

The refund policy on Groupon states that a customer will get a refund if they have a valid groupon but the business is no longer in business. I have been waiting for weeks and still no refund. Groupon customer service keeps saying they are working on it and thanks me and asks if there is anything else they can do. They are stalling, I expect that this is their policy and they hope customer fatigue kicks in and I just give up. I will never buy another Groupon. In general it is for businesses that need help. A good business does not need Groupon so these deals are often for places you would not normally go to because the quality or service is not what you demand.

The retailer said they have told Groupon to remove their deal 6 month before. Groupon didn't do anything since then. I purchased the coupon and couldn't use it but Groupon didn't agree with full refund. They accused it was my fault. Worst custom service. Be careful.

In addition, the problem was sent to Groupon for about a month but Groupon didn't make any progress at all. Worst custom service ever. If there is a 0 on review scale, I will definitely choose it.

Amazing price for a 1 hour massage with essential oils to boot. Including a facial massage with a facial scrub & body scrub. Free use of the pool, spa & sauna. Showers have shampoo, conditioner & body wash included with towels, dressing gown & slippers also. They even have a hairdryer for use.
The masseuse was BRILLIANT, They treat you like a queen. You even get a form to fill out so you can say exactly what type of massage you would prefer. The BEST massage I have EVER had. Will DEFINITELY be going back:-)

This website is a complete joke. I cannot tell you how hard it is to work with customer service. First off, they're based in the Philippines and hardly speak English. Not to mention, they have no intention of helping you even if they are the ones who messed up. I've wasted over $100 that I can't get back and over 3 hours of my time trying to contact them. I should've just paid the regular price for the service I wanted to buy than waste my time and my money on this site.

I can't believe that I got this answer from customer service:
"you can asked your friend if U. S have public holiday on that day"
"i'm sorry i not stay in U. S and im not U. S citizen, most U. S citizen know when U. S have public holiday"

<<>>

Muhammad A: Not valid on major holidays and holiday weekends.
Muhammad A: otehr than that is valiod
Muhammad A: other*
Muhammad A: valid*
Katie: 5/25 Thursday
Katie: 2017
Muhammad A: katie
Katie: would u please check for me
Muhammad A: on 5/25 have holiday in us or not?
Muhammad A: U. S*
Katie: I dont know
Katie: I only know the memorial weekend is 5/27-5/29
Muhammad A: then is valid
Muhammad A: you can asked your friend if U. S have public holiday on that day
Muhammad A: i'm sorry i not stay in U. S and im not U. S citizen, most U. S citizen know when U. S have public holiday

While most of these reviews are from the consumer's point of view, here is one from a business point of view! I am a Registered Massage Therapist. I have been doing Deep Tissue work for over 7 1/2 years. I just branched out on my own, and opened my own office, and a friend convinced me to give Groupon a try, as a way to get that first group of clients.

This was my first time dealing with Groupon. Their reporting system is confusing, the rep who set me up, initially, was pushy, and she actually set me up as if I was a mult-person spa or clinic, when I told her several times that I was an individual! That means that my monthly limits of how many Groupon vouchers would be sold was at least 4 times too high! I also didn't understand that it would be repeating every month!

I ended up pausing it several times, in an attempt to try and control the number of Groupon clients who were clogging up my schedule. I was encouraged to keep turning it back on - and I felt I had no choice, as my schedule was clogged with Groupons, which meant that there was no room available for full-paying clients, and I had to pay my rent! I repeatedly asked for my monthly limits to be cut back, and asked for help with dealing with the issue. My rep pretended to be helpful, but didn't actually do much of anything, and when I told him that I would soon be forced to either break my contract or loose my place of business, he threatened legal action. (This was after admitting that I was set up incorrectly by Groupon!)

Now, I am still trying to sort things out, however, I am most likely going to be forced to behave like one of the businesses receiving complaints. I will do my best to accommodate as many clients as I can, and be as fair as I can, but something will have to give!

So, too long, didn't read: Groupon sets up it's businesses to fail: they just want to sell as many vouchers as they can, overwhelming the business until they are on the verge of collapsing, then send the legal watchdogs after the business owners! Oh, and there's no guarantee that they will refund the clients, either! It's a win-win-win - for THEM!

I attempted to cancel a groupon immediately after purchase following the cancellation instructions. The system did not process my cancellation despite several attempts. I attempted to cancel via the "online chat" option, but found it unavailable. The customer service email option has been slow and unhelpful. A week has passed with no resolution. The value of groupon has not been worth the time and effort required to address this problem of service.

I purchased a groupon and this was the worse experience I ever had with a place. I have been using Groupon for years however, I've never had to contact them to request a credit or refund for horrible service of the services purchased. I contacted them and after 25 minutes on the phone, they refused to credit me. This company has lost my business for good. I will make sure that I let everyone know how terrible and unfairly I was treated.

My housekeepers no call, no showed. Then they didn't return my calls 3 times. I contacted Groupon for a refund (or to do SOMETHING) and they directed my call to India or somewhere like that where the lady was just reading off of a response sheet. She kept repeating herself and driving me crazy. In the end, she said that she would help me out. The next day, I got an email stating that I would not be refunded. The guy even suggested that I gift the Groupon to a friend.

I deleted the app. I will never shop here again. Big mistake on their part. I am a house wife who does all of the shopping for the family. I just spent $500 there in the last month. Who needs them when you have Amazon?