GrouponReviews 5,284

I purchased an auto service coupon on Groupon. I went to use it, but the rate the business charged was unreasonably high. So I decided to return the coupon back to Groupon and get my money back. However, their terrible return policy made it impossible to get a refund when I was not satisfied with the transaction. Apparently, their return period is three days. THREE DAYS! Who uses up their coupon/giftcard within a three-day window?! And I was not aware of this policy until I called them. Extremely displeased with Groupon and their awful return policy. One of the worst return policies I have ever encountered.

Purchased tickets for Jones Beach Nikon Theater in February. Printed up tickets, section 24, Row G- Up high, but actually front row for that section.
Yesterday they sent me an e-mail and changed seats, same price point, high section, Section 24, but seats were all the way back in Row K.
Chat with customer service-Muhammed A-was useless, when I asked to speak with a supervisor he said he would get one to write me in 24-48 hours. Today another e-mail-from Muhammed A, acting as a customer service supervisor, again saying too bad.

Never again.

I purchased 2 groupons for pretty pricey facials at a luxurious hotel for a vacation. The "facials" were horrible which consisted of someone rubbing their coughed up hands on my face and neck with no product for about 45 minutes... therefore, I asked the hotel if I could get a refund and they were 100% on board. Groupon refuses to refund me after they had the hotel authorize in writing that they agree to the refund and made me go through many obstacles to get them everything they requested... I have bought stuff on Groupon for years, and their service which used to be great has 100% deteriorated. Well, there is no service. Their "customer service" seems to be in another country with people who hardly speak English and just repeat the same lines over and over again without caring about anything, and typing while they talk to you. And the "supervisors" do the same on the phone or email. It's horrible. It is fraud - they sell you something you don't receive... and they don't care. Since my complaint, they added this language to their spa vouchers "Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services." I suppose it's their way to get away with this moving forward. But my voucher was before they added this language. Basically if you buy a Groupon now, you're buying at your own risk as customer service is pretty much non-existent. And the risk is not worth the potential savings. If you call the companies Groupon works with directly they will often honor the same Groupon rate. It's much better to deal directly with the companies.

Purchased a house cleaning coupon for half price, $89.00 for four hours. Had major surgery thought we would need house cleaning. Relatives were great, kept house up for us. Called GroupOn and asked if we could get refund. No only within three days of purchase, understandable as they are just acting as a broker. Called vendor and asked for an appointment, Vendor refused saying that the coupon had a limit of ten miles and he was 12,? Some miles from our address. Called
GroupOn back. Way too many email and phone conversations to recount. Finally told that they would "Kick" my complaint up a level and check with the vendor. No response for a week, called again. Described the run around I had been getting. A man in customer service then told me that they would process a refund. That was at 2:00 PM in the afternoon at 9:48 PM I received an email saying that I would not be getting a refund and that I should have checked the mileage before I bought the deal. I would need to give the coupon to someone else to use that is within their distance range, who I do not know. Between GroupOn and the vendor they have screwed me around until I have only two days left to use the coupon. Wonderful deal. BEWARE of GROUPON!

I purchased a Groupon voucher for a family vacation during Spring break for our first visit to the Great Wolf Lodge. Everyone was looking forward to the stay. Well, when two of my children grew ill, I called and spoke with Groupon and the Lodge to see if we could cancel. The representative told us yes over the phone. Days later we received an email from Groupon saying no and that we were not getting our money back because we were deemed a "no show". I reminded them that per our recorded phone conversation, they were to process a cancellation. After many emails and a certified letter asking them to honor their recorded agreement to refund us the money or to just issue a credit towards another package, they stopped communicating and even the corporate office refuses to honor what they said they would do. The person who contacted me on behalf of the CEO was very rude, abrasive in his tone, and basically called me a liar and said I was to blame for losing over a thousand dollars on this booking, even though I was following their directives. He then promptly disconnected the phone, without answering my questions. This was an expensive lesson that I pray others can take heed. Beware because they do not value the customer or honor their agreements. So disappointed in Groupon's travel department.

I've been using Groupon quite a while and was satisfied in the beginning, but now that I have issues with 2 separate vouchers the customer service is a NIGHTMARE! I spent HOURS trying to get a refund or at the very least a trade in with no results! Some women actually wrote on the live chat as I was typing. I don't think you're there anymore and disconnected me! Bottom line the aggravation isn't worth the possibility of getting a great deal! (Which you may or may NOT get!)

I purchased a groupon to make my mother's day. The business did not open that day despite no indication on their website and multiple people showing up expecting to eat. I had to scramble to take my mom elsewhere, trusting that groupon would refund me (after all, they get half of what you paid for doing nothing). I talked to 4 people from groupon and all they would do is repeat their policy to me of refusing to refund any groupons purchased more than 3 days from the call.

They are a ridiculous company that clearly don't care about their customers. $14 is worth more to them than a repeat customer. RIDICULOUS

First time i use them, years ago, was fine, then i got a coupon for a laser place who did absolutely nothing for me, but let's say that was that the place was bad. This May i bought an led lightbulb with mosquito killer, they sent me a 4 step stairs, i called, they email me a return label, really? Now i have a job of returning stuff they send wrong. She said it can take two weeks and it depends on how my bank handles refunds. Sounds like trouble. I heard she had an accent and all the people in the back that were talking too, they all sound chinese, i don't think this company is in the US.

My wife and I used to use check Groupon every day, it was great, the customer service was excellent and the deals were amazing. We even went on our honeymoon in Antigua using a Groupon and it was amazing. In the last few years they have done a complete 180. They advertise prices that are appealing and then you get destroyed by hidden "shipping fees" and the like in the fine print. I recently bought a $5 photo print to be separately charged $10 by the company for "shipping"... Groupon would have never done this in the past, they have decided to go the route of deception over honesty... I will never shop through Groupon again and will advise everyone that I know to avoid them at all costs.

I purchased concert tickets in March and should have been able to download them within 48 hours, but that never happened. I have been in contact with Groupon via email and calls since that time and have repeatedly found that Groupon has the most horrible customer service. They are of no help and their strong foreign accents makes it difficult to understand them. Its now May and I still havent received my tickets! I've now been told that my tickets wont be available for download until sometime in June! Having to wait 3 months for tickets that I should have been able to download within 48 hours of purchase is totally unacceptable! This is a ripoff and I will NEVER buy ANYTHING from Groupon again.

I bought a restaurant discount deal from Groupon. However, the restaurant refused to honor the discount. When I contacted Groupon customer support (via online chat), they refused to refund my money. They offered to escalate the issue, and promised that someone will get back to me in 36 hours. I waited for a week but never heard back from them, so I called them again (had to search for their phone number on Google). Their customer service rep in Philippines could barely speak English, and was reading from a script. He was of no help, and offered to escalate the issue. Again, I never heard back from anyone.

Groupon has taken my money, and has no intention to deliver the promised goods. Its nothing but a bait-and-switch scam.

This has been an awful experience. We bought tickets for a show on Thursday the 11th at 7:30. We bought these tickets on Sunday night. The gpass, nor an email were given to me. The money was taken from my account, but tickets were never delivered. I proceded to begin calling and emailing Groupon about this. Their customer support is the worse thing in the world. I was lied to, given the run around, insulted even! From Monday till Thursday! I was told to wait, first 48 hours after the Groupon ended, the. 48 to 24 hours before the show begins, then I was told to call Ticketmaster. I called them and they said since Groupon charged you, then they need to give you the gpass. I called so many times, wasted so much time and money. At the end they made us go all the way down to the venue with proof of purchase to get these tickets, that is 45 minutes away from where we live. Just to refund us when we got to the venue! They think that that's the way to fix what they did! It wasn't! Giving me my money back had to be done or I would have reported them for thievery! This in no way fixes a ruined Mother's Day! Worse experience ever!

THE WORST CUSTOMER SERVICE EVER.
I purchase an item on Groupon and immediately after; I call the company who has the promo sale on Groupon they told me that the Groupon will not work for me. I immediately call Groupon to refund the purchases I got someone from Philippines, who told me she will take care, after a week it was still on "my Groupon," I called again to Groupon this time I got someone from South Africa, he told me, he will take care of it. The fellowing day I look at the Groupon was still there, so I called again this time it is someone from India the same thing happen.
I called 6 times and each time I get customer care from China, Philippine, South Africa but never in America.
My problem has NEVER get fix except put a bandage to my problem.
I am very disappointed by Groupon respond to this matter.
Thanks
Unhappy customer

I have recently given groupon a second chance and in the 4 months I've been back with them I've had wrong products, reflexology that could have been done by a car mechanic and the list goes on. I called to seek compensation for their mistakes but all they do is tell you to send it back and reorder again. I said so let me get this straight... your mistake and you want me to use my time free of charge to correct your mistake with no retribution. The supervisors read off a script and could care less about their customer satisfaction!