GrouponReviews 5,284

This company sells you wine for $69 on the first page and after they have your information they tell you there is a $25 shipping charge. They've already charged the $69. Even a spokeswoman said to read the fine print on the first page. I also had a problem with an income tax ad -- it stated a $99 fee but when I got there the preparer said that was the reduction and I had to pay another $150 (we settled on that though she said the fee was $450. Be wary.

One month ago bought tickets for a Circus today in London and when me, my two small kids and husband got to the address given by Groupon there was nothing! We wandered around until contacted Groupon customer service who confirmed the wrong address then made me call ticket line who informed me that the show was happening in another location a while ago! Wasted money, time, we cancelled another activity because this one was booked. Disappointment and no answer from Groupon. I want my money back!

Ordered tickets to go whale watching on only day my daughter was in town. Scheduled with Newburyport Whale Watching company a week in advance. They called day of and cancelled our trip because "they didn't have enough people to go." (And is is MY fault?) Since daughter was in town only THAT day I ordered another set of tickets from a Gloucester Whale Watching company (Seven Seas) for that afternoon. This company was stellar! After several emails and calls to both Groupon and the Newburyport company, they informed me there would be NO REFUND. Now I'm out $75. The company cancelled on ME. I'm due a refund.

I have been a customer with groupon for many many years and have purchased many deals. They are no longer the same. Where I always felt secure with purchasing from Groupon forget it now. Many purchases lately have had minor issues but a recent deal I purchased for a local SAT prep course for over 240.00 was the icing on the cake. When I called the tutoring company, the number was disconnected. Tried doing an online search for anothe possible number, but the same one was listed online. Went to call Groupon but now see they have disconnected all customer service lines... big red flag. After many days of online Chatting where they told me they reached out to the business and asked them to call me... ha ha... business is not even open anymore... I finally asked for a refund which they would not initially give me because I had purchased the deal more than three days ago. Then they offered me a refund in 243.00 in group bucks which was not acceptable. I finally contacted my credit card company who refunded me the amount and eventually they got Groupon to do the same for them.

I absolutely love Groupon! I'm a Groupon junkie! I usually buy services not goods but I found an extremely good deal on custom superhero pillowcases that I decided to purchase for children with cancer with the word fight on them from Qualtry.com. Now it does state shipping is separate but that's it! You go to their site, purchase your items and punch in your code. Then you see the $27 dollar shipping which is USPS standard shipping. Okay 5 pillow cases does not cost $27 to ship. Package came today. It was all of $7.00 shipping cost! So watch out if you buy a product through them.

Groupon sent me an email saying that they extended my groupon from lack of use. I tried to sign in to my account. It asked me to reset my password, so I did, but the new password would not work. I tried to get customer service, the phone lines had been disconnected. I sent them an email saying i had reset my password 3 times and still cannot access my account. Customer service wrote back that I should sign in to receive customer service help, I replied, i can't sign in... we've gone around several times. I'll just stop. If you want to offer customer support, reinstate a service number, I can't access your free chat if i can't sign in, and I think 4 resets should suffice to make my account usable.
Clearly this company has gone the way of not caring.

On June 13th, 2017 my husband and I purchased two vouchers on Groupon for a deli in our area. We paid $12.50 and were supposed to receive two $10 vouchers. When we went to print the vouchers several weeks later we found they were not listed in our groupon list in spite of the fact we had received a confirmation email from PayPal and our card was charged. Groupon claims we never made the purchase. We never received a confirmation email of the purchase from Groupon but when we contacted customer service and provided a copy of our confirmation email from PayPal we thought they would correct the error and issue our Groupon. Instead, they continued to claim we never made the purchase, as if we were lying. They also claimed that accounts are not charged if purchases are not completed but the money DID come out of our account. Customer service seemed completely indifferent and uncaring. Now we have had to file a dispute with PayPal in the hopes of getting our money refunded. If that doesn't work, we will report the charge to our bank as fraudulent. DO NOT DO BUSINESS WITH GROUPON!

Ok, this one's going to be little heavy and not something I would normally do. But Groupon, company and service I have trusted many, many times. Is ripping me off. Paid $338.31 for a 2 night stay at a hotel. They took my money. And on their site immediately told me there was an error on their end and it didn't go through... They still TOOK THE MONEY. When I complained to their "customer service" ugh "live chat", the only option they have, you can't call them on the phone. They told me it was an "authorization charge" for the entire amount of the purchase?!?... What were they authorizing if supposedly nothing was purchased. I believe this is a clear a present scheme to fraud people and hold their money, many times never paying it back. This is so wrong, evil and I know a lot of people out there have had the same experience with this company. It's time to call them out. Groupon you are officially exposed for the rip off artists you are.

Sinserely,
Ex-Customer