GrouponReviews 5,284

I got two groupons from Elle message. Made the appointments, the day of my appointment the place texts me, doesn't call to cancel my appointments. I tried rescheduling 3 different times. I tried emailing, texting multiple times and tried calling. I even went up to the place to find that it was a small business in another business. They wanted me to wait until she came out of an appointment just to rebook my appointment. So disgusted with Groupon because I told them what was going on and they said they wouldn't refund because it was after 3 days and that if I really wanted to then just give it away as a gift. First off one of them was a gift for my mother. And now neither one of us got the message because no one would ever reply back. Never again will I ever get a Groupon. And I will make sure to tell everyone and anyone how bad the customer service is. It was my first time and I was excited and now you have one extremely angry person.

My friend is having twins and I wanted to buy her a beautiful dress for her shower. I found the dress on Groupon and placed the order. However, days later it had not shipped. It was supposed to ship in two days so I called and the order was well they could not give me an answer as to what happened. I was able to get a refund and the money was back in my account in 3 days. I ended up ordering the same dress on Amazon and it was delivered in time for her big shower.

Be Way of discounted oil change offers. They're not cheap! I and my daughter have used it(my daughter didn't know about my experience). They offer the very basic oil change-read the fine print very well- if you get anything that is any different from what the coupon said you will get charged enormously higher prices than if you went to a regular oil change store(i. E. synthetic oil because car manufacturer says it has to be synthetic oil even after I told them I've used regular oil all the time prior and no problem)

Short version:
I purchased a cell phone. I did not change my address on my profile when I moved so it was shipped to my old address. I noticed this error before it shipped and contacted Groupon's customer service to do a simple address change., I was told they could not change the address because the ordered had already been sent to the warehouse who was filling it. REALLY? Groupon has NO communication with the warehouses that fill their orders? WTH? Then they told me to wait until it had shipped & call FED EX to change the address. FED EX told me the shipper would have to contact them & change the address. So I contacted Groupon's customer support thinking they would at least call FED EX and change the address. And again I was told they could not do a SIMPLE ADDRESS CHANGE! WOW! My concern is that the new tenets will accept this package and not return it to me. So now I am out of a lot of money... and all because Groupon is not capable of doing a SIMPLE ADDRESS CHANGE! I have learned my lesson and will never again do business with Groupon.

Beware of deals on shows, you are not assigned a seat, you have to redeem the coupon on day of show, there is no guarantee of seating locations.

I found much better deals online, too bad, I wished I research 1st before I purchased from Groupon... Customer service was not helpful at all, it took me a long time before I was connected with someone, and she was no help at all.

Will definitely not purchase any shows from them again!

Customer service for Groupon is ridiculous. Had issues with a promotional code not applying to a purchase on an local activity my daughter has been dying to do or else I wouldn't have even bothered. When I saw what my help options were I saw that the live chat was available. I figured "great! This will probably be a fast solution" WRONG! I talked to multiple people and kept having to explain what was my dilemma over and over and sending screenshots of the error message, they kept terminating the chat! After the 4th attempt to get this resolved I was told that they were going to escalate to an account specialist because they had no idea why I was having issues. I told them don't even bother I am no longer worried about purchasing this the operator told me that they respected my decision and terminated the chat. After an hour I receive an email from a Groupon account specialist that said they review accounts over time and I found I violated their terms and my account has been closed! All because I asked for help! So I immediately contacted them again asking why they would do that and of course had no explanation but opened my account again. I re logged in, wiped my personal information and decided I was done with Groupon! Good riddance!

I purchased a coupon and the services from the company refused to be rendered for the purpose of the purchase and they refused my refund. I have a big event that I was going to and bought a hair package for a salon. The salon set up the appointment the day before the event only to cancel on me less than an hour before my appointment. Groupon says sorry, gift the voucher. I'm said that is shady business. I'm not "gifting" that trouble to ANYONE! So they just like to steal your money.

Worst company I've ever dealt with in my life. Even companies don't want to deal with them. They treat neither the customers nor their companies well. They take your money easily enough but try getting it back when a deal can't be redeemed is an impossibility. Looks like most of their responses are automated because they're irrelevant to your question. You have no choice but to take Groupon bucks which makes you use them again

Bought an airport parking voucher and after many attempts at reserving online, I was told by the lot that it wasn't possible with my Groupon. And sure enough, it was there in the fine print (my bad). By the time I learned this, it was two days past the three-day refund deadline and after 30 minutes of searching for refund info on Groupon, I was online chatting with a person (or bot) who showed no mercy. So sad when a business is pennywise and pound foolish. Groupon lost my business with this one.

I just got back from vacation and several places were either closed or seats were sold out for shows. Groupon says "oh well". One customer service rep even told me that the only way they would even consider a refund is if the merchant called and told them they would not honor it. What? Yeah right like the merchants are going to take their time and do that.
It just is not worth the horrible way that you are treated by Groupon. I have found it really is not worth it because the savings are not that much and can often be found online and you do not have to worry about a "no refund policy"

Ordered 2 pair of swim trunks, 1 pair was listed at $8.00, the 2nd pair listed as free when you pay for shipping. My bill total was $15.23, plus $5.99 shipping. I received order and got one pair of swim trunks. The invoice showing 2 pair disappeared. The pair I received came from China and quality wise, probably worth $2.00. Please be careful ordering from Groupon goods. There is no live customer service to speak of. Stay away from Groupon!

I was purchasing a deal when the request to receive the groupon app appeared, causing me to have to reverse a page to find the payment page. No confirmation had appeared in my mail as to the purchase so I clicked on pay again. I was then charged for two of the same product, two sets of tickets for my wife and I to the same event on the same day. When I explained the clerical error to the service rep, then the escalated rep, I was given an electronic shrug and told that all sales are final. Shameful customer service. Clearly, this is a group that preys on and hopes for errors like this. Good bye Groupon.

Additionally, I had gone to Groupon first as the deal should always be lower than that offered by the retailer. It turns out the deal from the retailer was an equal or better price for several reasons.

Purchased a groupon for a smog check on 7/25. Went to get the test done today on 7/31 and the shop said the machine is broken and had no clue when it would be fixed. Could be in an hour or a week. Needing to get my car registered I certainly dont have time to play games with this place. Talked to 3 different representatives on live chat. All 3 refused to give me a refund. Tried every phone number I can find online and none work. Selected the option to have a representative call me within 30 minutes. 5 hours later received an email saying due to technical difficulties they can't call me but I can try live chat to get help. I have opened up a Paypal case and now have to wait 10 days for a refund. Also have filed complaint with the FTC. They sold me a service that could not be completed and refuse to give a refund. Unbelievable.

Purchased a king size doona on Groupon from their business associate BDirect Aus on 15/5/2017. Still no resolution from Groupon and have no confidence in their ability or sincerity to process a full refund after eleven weeks. Should have read the reviews on BDirect Aust before purchase as I would not have entered into this transaction.
Initial delivery was lost at first clearing centre on 2/6/2017 and I lodged query with couriers on 12/6/2017. Following further correspondence between myself and Groupon as agreed they advised that a replacement delivery had been arranged on 27/6/2017.
On checking the tracking number log on the 6/7/2017 it stated that the goods were on route to Coburg, Victoria not my home address in Northern NSW some 1500 klms away and advised Groupon accordingly that I had no confidence in their associate to deliver the goods and requested a full refund.
Groupon twice replied on the 16/7 and 20/7 that the situation had been passed on to their "management" and "concern team" for further investigation.
And their response finally on the 31/7/2017 advising that the goods had been delivered on 7/7/2017 safe drop at Coburg, Victoria and given the situation, you can still receive the item, if you file/lodge a complaint with the courier.
Thank you Groupon for caring.