GrouponReviews 5,284

Groupon used to be good,now,when you buy anything at all,you cannot get anyone to help. They are from another country & do not understand anything at all. I want my $$$ back for defective earrings,no one helps. Awful

I'm very disappointed in the complete lack of effort the "online chat operator" gave us when we accidentally booked a room on the wrong night while we were traveling. As soon as I chose the date I knew I made a mistake and tried to change it myself I even called the Hotel. They told me there were rooms available on the night I needed them. The Hotel manager told me he would happily change the date as long as Groupon agreed. I tried to convince the Groupon rep to allow me to change the date of the room rental but she lied and said Groupon sold out on the date I needed. This was a blatant lie because we checked and screen shot there were availabilities on the night I needed the room. I expressed to her that we were on a road trip and would not be able to use the room and that my wife and I wouldn't have anywhere to sleep if she wouldn't help us. The heartless person on the other end of the keyboard didn't care. My wife and I couldn't afford to book another room that night because of the budget of our trip so we had to sleep in our car. We were still charged for this room. I immediately deleted the Groupon app. I will express my experience with anyone I know that uses this app and I would never use these services again. It never surprises me the lack of compassion from corporations to the customers that made them rich.

@GrouponMerchant I received a 2 day cruise as a gift in 2012. When I called the cruise line they would not honor it and advised me to contact Groupon. When I called I was informed that they would need to speak to the person who purchased the gift. I have not spoken to her in years and do not know where she lives. It states on the voucher that I could get a credit no matter what the. "period". For some reason they said i need to have her recorded to access her account. I do not understand why they would need to do that when it was a gift to me. All I wanted was a new cruise voucher so I can use my gift. Not to mention that the so called supervisor was rude to me.

I have filed a complaint with the BBB. I have purchased several groupons in the past but now I will close my account.

I used Groupon for the first time 6 days ago. The only way to contact them is through messages. I messaged them about an order I received 2 invoices for and no response from the vender. All they keep telling me is that its from a 3rd party vender and to take it up with them. I messaged them 4x before I finally got a response that ssid they never got my order, well the money came out of my account. Its day 6 and it still hasnt shipped and I cant get any answers. No clue how to get a refund when I cant get a response. This is a nightmare y'all. DO NOT USE GROUPON, EVER!

1- I contacted Groupon repeatedly and all I received were your automated responses. I sent you exact tracking info and you still ignored my plea for support.
2- A shipping label was created on the day after I purchased the item and it still did not ship as I was told by you and the shipper. Blatant lies. The USPS never received until today. I cannot tell you how it makes me feel when companies treat you like a NUMBER instead of a HUMAN BEING. I called a customer service number to try and explain it but I found out you SHUT OFF all customer support numbers? Why? To hind from your customers who REALLY need you?
3-I Tried the customer support ON-LINE chat that stated representatives are standing by? Yet another LIE. Your website states you are there but you try they say they are available? Which one is it?
4-Your company is supposed to be our advocate in all things through your site but you do nothing when someone needs you. Nothing but wait until the issue just goes away on it's on. I am DONE with your company and your supposed support. I am posting these comments on EVERY SITE I CAN FIND to get out the truth about you company. I am going to email it to my friends and I am going to post every bulletin board I can log on to.
Your COMPANY HAS FORGOTTEN WHO MADE YOU A COMPANY "THE CUSTOMERS".
5-Convently, you send me a review after the item finally shipped? What a coincidence huh? This could not be staged at all?
People need you when we need you and we actually need you to read what is sent to you not trust the third party sender over your loyal customers. Thank you for doing ABSOLUTELY NOTHING TO HELP ME WITH MY ISSUE! It meant a lot to me.

Don't sue Groupon for salon services! They are only good for very limited entertainment functions - you cannot be sure they have verified anything about the business and if you have any issues with fulfillment they refuse to assist, refund or credit. They continue to send stock emails that show they are not even reading your complaint. Groupon does not care - so buyer Beware - only purchase if you are very comfortable that it is a legitimate business and you will be able to get your deal - in fact you should probably make the appointment and check out the business BEFORE ever considering the Groupon - and know that if you have ANY issues Groupon will not help you at all

This morning I bought a coupon for a massage, then changed my mind.
Groupon's refund policy says things can be returned for refund within 3 days.
I tried to contact them to return the coupon, and it is impossible.
There is no phone number, web form, email address or chat link.
The Help menu takes me to my order and refund policy - but there is no way to communicate with them.
I found a link to email at the bottom of my acknowledgement email and tried emailing them - I got a reply saying they would only help me through the web site.
After the charge has posted to my card, I will have the charge reversed.
This is the first and last time I use groupon. A company that is so cheap it has no customer service people is not a good company!

Im highly unsatisfied with yall customer service, u will wait for a nice amount of time for someone to come and assist u and when its their turn to be patient with u, they don't, they know nothing and need more training, Why are almost all the clothes they sell are paper cheap quality? Always ripped and always late? Why was i giving a defective code on a learning website that has already been used? Now i the customer is playing hide and go seek with the company and groupon :( This is outrageous and im highly dissapointed, i cant believe this.

NEVER USE THEM. GROUPON MADE A TOTAL MESS OF EVERYTHING FROM DAY ONE... IMPOSSIBLE TO CONTACT. I WORKED 7 DAYS 12 HOURS A DAY AS I GOT 398 CLIENTS IN 6 WEEKS,... SALON IM IN DEBT WITH THROUGH STOCK USED FOR MY DEAL.AND £6000 IS OWED TO ME FROM GROUPON WHO REFUSE TO PAY. ALL HARD WORK, TIME, STOCK FOR NOTHING, HAD TO CAP DEAL AS THEY KEPT STOCK MONEY,, SO GOT BAD REVIEWS FROM CLIENTS WHO BOUGHT VOUCHERS BUT COULDNT BOOK... THANKS GROUPON

It is impossible to contact Groupon by telephone. They have disconnected all toll free phone numbers. Several attempts to reach them by email was very frustrating and stressful. After providing my contact information and outlined my issue, I clicked on "I am not a robot" and had to select images over and over again but could not send the email. I then went on Live Chat and waited and waited for Operator to come on but finally gave up. Groupon sucks.

I purchased a restaurant coupon and I did not receive any proves nor coupons.
It clearly says that there was a transaction made on my bank account but I did not receive my coupon.
So I contacted customer service, and a woman assisted me but she ended chat by saying that she will assist me via e-mail. I did receive an e-mail but it was not a support e-mail. It was a chat log from the recent live chat. Well, I still sent the picture of my transaction but there is no reply.

Please stay away from this site.
Its just a huge scamming site.

I could 0 if i could. I purchased eyelast ext service for 50$. The lady put wrong phone number so u cant reach her and email was replied 7 days after to give me an appointment. The worse she didnt show up to her own store. Btw Her name is lashed by niki in toronto so that you all stay away. I contacted groupon to get money back. I was told i cant get coz i purchased 2 weeks ago. I kept telling them i couldnt get reply from her all this time. They diddnt take any action at all. Basically i lost my money and time for nothing. Never groupon again!