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Groupon Reviews Summary
Groupon has a rating of 1.8 stars from 5,284 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 242nd among Daily Deals sites.
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The worst service we ever had. They are lying, you have to wait at least 30 mins for pick up.! Worst worst worst service! Dont ever get their services!
Ordered a double bed hotel room. Came in as a king. Online chat informed me "sorry, can't change it" Never again
Groupon stopped taking phone calls, but their online chat people are morons. They put a coupon out for ticketmaster that it won't accept, then have no idea what I am talking about. Wondering if "Ben" is a computer or just an idiot. Last time using that site!
Bought a solar like that I installed when I finally got time which was about 4 months later. It worked for 3 weeks and died. They won't even replace it because it was more than 14 days! Bullcrap!
If you have a problem with a groupon ticket or voucher and you can't resolve the issue yourself consider your money wasted. Groupon has decided. To go completely online when dealing with customer service meaning that you will not at any given moment speak to a real voice. When you call you will hear a recorded message that will repeat twice that they have gone completely online with customer service and hang up. You can look all over their website and you will not find a live chat tab or link anywhere. The tidious process that I had to do in order to get in touch with someone was:
1. Go to help
2. Type live chat on the search field
3. Only then, to get a message box.
A message box that gets replied as an email and groupon (may) or will take about 24 hours to reply back. Your reply back may look like mines (their reply:_what voucher?) after I told them what voucher I had an issue with (by the way, this was the only recent voucher I had ordered, the previous vouchers were from about a year ago) then they would take another 24 hours to respond back and the response most likely you are not going to like. The response I receive started with the common_Unfortunately, we are not able to...
Groupon takes so long to answer that if you are on a time crunch because of the upcoming expiration of your voucher is near, the voucher will expire and they won't do anything for the customer.
Too much hassle, too much of a waste of time, when you realize the amount of time you have wasted to resolve an issue you'll realize it's just not worth the effort.
I've reached out to groupon a few times for vendors who have rejected my groupon against the terms. I've contacted groupon 3x about a specific issue, and they tell me that nothing can be done because vendors have their own terms (even if it isn't stated anywhere on the voucher, on the ad, or on the vendors site). The third time I called them was a few days after expiration and now they're telling me that nothing can be done because it's expired. He (name is Nor D) was extremely rude with me - basically pushing me off off the chat. Most sites have a feedback link or asks for feedback after each chat, but groupon does not.
I didn't even want a refund - I just wanted a voucher so I could purchase another groupon. I just don't understand because the money is staying in their pockets...
Groupon, stop stealing money from people!
I have been using groupon for over a year now and yes i have had some issues with the seller but groupon has always been there to resolve the problem always. I buy quality products for cheap prices. It does not get any better than that
Has anyone noticed that Groupon cares so much about their customers that they shut down all of their customer service numbers? I think that companies that you can't reach by phone don't care about customer service and should be put out of business.
Groupon gave me a credit to use when a vendor was not credible some months after purchase (but within the insured date)
What happenend to Ideeli? Where have all the beautiful dresses gone? I hate the new Ideel site.We want back Ideeli.
I`ve been using such services for a long time already and this one is pretty like the others out there - you can get really nice discounts on various items most of the time however there are times you really get nothing. In general the service is worth using, as for me.
I bought a Groupon to go eat in the restaurant, Groupon didn't say that you have to pay fees on the table plus there was $15 extra to pay for tip, i end up paying double the money then I purchased the Groupon for.
Purchased a massage through Groupon and had trouble getting hold of the merchant to schedule my massage. Tried 4-5 times over a 5 month period. Got Groupon involved and they could not get merchant to respond. Groupon's answer? They gave me 24 hours to use a credit for the amount I purchased the massage for. I was not available and didn't get my email until 24 hours had lapsed. Then Groupon would not respond to my email.
It's a love/can't stand relationship with this company. I love saving money. The app is good. CUSTOMER SERVICE IS HORRIBLE if you need ANY HELP. The chat agent twice quit chat abruptly when we were not done. I was waiting for them to do something. They don't even ask "have I addressed your concerns?" They just leave. The overall experience because of their customer service has left me deleting the app, canceling my account. It is not worth the money saved.
I've been using Groupon for 5 years. NEVER had a bad experience. Tracking is always on point. Great prices!
Horrific treatment by Groupon, advertised case of wine with free shipping, when paying for it, shipping was $29.95. Groupon has been totally useless in resolving this matter.
I purchased a Groupon because I was promised I would be able to return it should I choose to later.
Now I am told this is not possible only 3 days after. That little detail was hidden deep in the website, away from anyone deciding to make a purchase.
This practice is unethical and 100% unacceptable.
Buca di Beppo was very expensive for two people. Okay my fault for not doing more research. My husband and I love leftovers so what the neck. $90 later food was not any better even when I tried doctoring it at home. Would never ever eat here again. Chicken Parm. And Chicken Alfredo was our two picks. Olive garden even Fazolis had more flavor
After searching for the best place to buy flowers. I decided to purchase a voucher for 30$ worth of flowers from 1800-flowers. After visiting their website, I found out that they will charge you a service fee of 15$ in addition to your order! That is not listed in any fine print and really defeats the purpose of any voucher. I should have just purchased the larger flowers and got my service fee waived better then giving groupon my money on top of the flower place. Waste of money!
Groupon sold me a membership to a gym, which turns out to have been closed for weeks. Then working through multiple "chat" sessions (as no human exists at Groupon) I was finally told that I could use my purchase towards another Groupon purchase. 1) I should be able to get a refund!... 2) They are still selling Groupon's for the closed gym, even after they "confirmed" that it was closed.
I would guess that a substantial portion of Groupon's profit is unused Groupons!
Crooks. Spread the word.
From the business
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members