GrouponReviews 5,284

All these years I've never been inclined to do group on. My daughter and colleague's always say I'm to try them. I did and set up my account and use my Pay Pal account to make purchases. I printed my coupons and gave them to my daughter to redeem as a pre Birthday gift one to the gun range another to get a massage. My daughter went to the gun range and left her coupon home, (no big deal right, since I thought I had an account). Tried logging no success, did forget password it says I don't have an account. Ok call customer service after waiting for 20 or more minutes when it said 2-4 minutes hold time. Young lady could not find my previous purchases or account. Got disconnected, about 4 hrs later got an email stating that they found my previous purchases and have linked it to my account. Checked the email they linked it to (not my email) I sent another email and asked them to properly link my correct email, they sent a request asking information that is in my previous messages to them. I asked them why do I need to reverify my account when it is there error. I got an email from PayPal telling me that group on refunded my money. I had no conversation with anyone regarding a refund. Y'all don't need to worry about me using y'all service anymore, I'll go back to making my purchases where they value their customers!

Published review 3/25/19
We have many years of history with Groupon and in the past have enjoyed using them in with our business marketing. They have recently changed thier policy on paying the businesses and now only pay them when offers are redeemed. That means if they never get redeemed the business will not receive any of the money that Groupon collected for the businesses. This doesn't actually even seem legal anymore and definitely bot right for them to keep 100% of the funds on non redeemed offers. I suspect many businesses will not use Groupon any more with these new ridiculous terms. Sad to see this change of thiers.

Bought a pair of Beats Solo, good thing I bought the warranty, but as soon as I received them they were broken. I sent them to the warranty company, CPS, took a month and a half for them to send me another pair. Those were all so messed up too, and then they said," oh we have to give you the money back but not the shipping or the tax, we couldn't fix them, but you can always buy another pair." Why would I buy another pair if the first two didn't work? Three strikes I'm out right? Just terrible buy the services I suppose, but not the merchandise or the warranty oh, because neither one works.

I have been ripped off 2 times when purchasing items on Groupon. On June 28,2018 my credit card was charged for a sterling silver necklace that I ordered. When I received the necklace, it did not look anything like the picture that was represented on the Groupon site. I jumped through a couple of hoops and returned the necklace. My credit card was never credited. The 2nd time I had ordered a sterling silver bracelet for which I was charged, however the bracelet has never been delivered. That purchase was on October 12,2018. For months I would check on the Groupon site, for months it indicated that it was in transit. My credit card has not been credited for either purchase. BUYER BEWARE. Apparently Groupon doesn't always represent credible sellers.

I think it's ridiculous that I'm being denied a refund. When I searched "Carpet Cleaning" and my town, Indiana... THIS companies Groupon popped up at the TOP of the list...#1 choice. I Google searched zip code distance and I was within 20 miles of their service area... then when I finally was able to reach someone to make an appointment... I was told that my home is 21.6 miles according to address so they can't accept the Groupon. I spoke on Live chat but there was a 'glitch'. I WAS responding but I guess it wasn't going through at the end and was disconnected? I spoke to a human on the phone and got the same "you should have read the fine print and it's been more than three days" sorry not sorry speak. It took me OVER 3 days of leaving messages WITH A WEEKEND in there... trying to speak with someone to set up an appointment BEFORE I found out about the service radius issue. I did not ANTICIPATE having to request a REFUND... I expected to set up an appointment to get my carpets cleaned and thought maybe they were really busy because of their Groupon deal and THAT was why I was having a difficult time reaching someone? Needless to say, my Groupon days are over. They don't seem to care about the customer once they get their money... guess maybe I would have seen that if I read the fine print?

We recently used Groupon to book a hotel. We had a family medical emergency and needed to cancel. We attempted to contact Groupon within the cancellation time. Their website was down. We tried every way possible to contact them, none of their sites worked. We found a number to call and surprise, surprise, no way to speak to a live person. Online chat suspiciously would lose the connection. We called the hotel and they cancelled the room but said we would have to contact expidia to get a refund as that who Groupon booked it through. Expedia had no record of it. By this time we were well past our cancellation time. BEWARE YOU WILL NEVER TALK TO A REAL HUMAN. Will never buy anything from Groupon again. The saving are not worth the hassle.

I had an unauthorized charge to my account for 4 tickets to wonderworks in which i did not purchase. After discovering I didnt have enough money in my acount to pay a bill I immediately got in contact with customer service and they told me they couldnt help me becuase it had been past the three day cancellation policy. How am I supposed to cancel the voucher for something I didnt even know Was there?! I will never use this company again!

Groupon was once reputable with good deals and no bad surprises. They have evolved into a nightmare. I bought Sharis Berries and flowers. The orders cannot be changed once you have plugged in the code. They do not allow you to shop from the sites but flag you for a few very overpriced items that make sure you are going to spend over the Groupon amount. Over100$ for six strawberries and some daisies and carnations. Zero stars. What lousy way to do business

I would give 0 stars or lower if I could! I will NOT ever buy from this company again! The product I received was nothing like it was online. Cheaply made and overpriced for what was sent to me! Finally, got a hold of customer service which was not easy and they did nothing for me and when I was replying to the lady she said it looks like we've been disconnected and ended our conversation! First experience with this company and definitely last experience as well!

The deals that you can get from this company are usually pretty good. But for some reason when you go to use it most of the time the purchase you got to use always tells you there is some kind of fine print that only allows this or that, but for some reason the fine print is rarely found. And on top of this it's got to be the worst customer service on the Earth. They tell you to chat to email and other things and leave a message for a call back either by email, or chat and yet even though I have done so nobody ever calls back. Even when I order something and it says it's been processed and a minute later it says refunded, it tells you to call the same number that only has a recording that gives you options on how to resolve your problems. But once you have exhausted all of those options and not have worked so far you are just stuck out. Because nothing gets done. They are also associated with living social which is another place that also has good deals what is the same as Groupon oh, so you can actually not talk to anybody there either. They really need to do something about the customer service it's brutal!

I made an order for the dental cleaning. I realized they sent voucher to wrong email so I contacted customer service... can't talk to anyone so I did live chat, and they lied and said they refunded my account then took additional 40$ out and then deleted my account. Tried to make new account and they deleted that also, honestly horrible place to shop online, one voucher worked for Chinese then after made purchases with my card on file i never authorized. Would not recommend to anyone.