GrouponReviews 5,284

Purchased two POGO Passes for San Antonio on Groupon. Seemed like a great deal but was unable to redeem them. I contacted Groupon on a Thursday and was told that "there was nothing they could do" finally I was transferred to a manager and was promised I would receive an email within 24 hours. I received nothing. I have spoke to someone every day since then and received no help. On Monday I spoke to someone and asked for a refund and was told I could not get a refund, and that she would escalate my issue and I would hear from someone in less than 24 hours. I never heard from anyone. I spoke with someone today and was told that since my issue was escalated they cannot issue a refund. I was then told that I cannot get a refund because the fine print says I can't, even though the issue is obviously a technically issue with Groupon. I am only in San Antonio for another week and live 2000 miles away. So, if I would have waited for the escalation I wouldn't be able to use the product because of the two week wait for them to fix the issue. I voiced this to them and they did not seem to care. Finally after arguing my order was refunded. This is not the first time something like this has happened. I will never order from Groupon again. Also, anyone looking to purchase these passes can purchase directly from the POGO pass website for the same price by using a coupon code. Or it's $10 originally which is worth it to not have to deal with Groupon.

It is not the clientele whom are the issue - it is Groupon that is the issue. If you don't mind someone else taking up to 73% of what a client pays - then by all means do business with them. They claim to only take 50% of your already discounted price, but in reality they've often taken 73%. Knowing how they treat merchants, I also no longer buy through them. If i find a deal there, i just contact the merchant directly and often get a BETTER deal directly.

I have been dealing with this site and their "customer service" department all morning! They couldn't help me, and I was forced to go in circles on the confusing website that jumps around too much. I finally was able to redeem one of the vouchers, a couple hours later I recieve a message from my bank that I was charged by Groupon for something I DID NOT purchase! I now can't reach anyone in customer service, it's the middle of the day!?! Stealing my money is unacceptable! I will NEVER waste my time or money again!

I am a long-time Groupon user for everything from tools and pillows to vacations and massages.
They have been on a steady downhill run for YEARS now and it has finally simply fallen to scam purchases.

They offer "coupons" like a $40 flower delivery for $20 (shipping included). When you arrive to blooms.com they add another $27 to your purchase and you are only allowed to select from 6 different (cheap) bundles anyway. Saving less than $5 for a huge voucher headache and crappy selection.

Even their vacations SUCK now and include 36-hour layovers at random airports. WHAT KIND of vacation package includes a 36-hour layover in Memphis with no hotel accommodations?

They allow sellers to brazenly SCAM customers and even after h8undreds of 1-star complaints continue to sell the scam groupons.

The customer service is about as incompetent as copy/paste customer service as you can get. Asking for screenshots of the issue in response to you emailing screenshots (not even reading the emails, just the SAME copy/paste response over and over until you go away).

Groupon used to be a decent place to get great deals on services and goods. Now it is just a place to advertise "fake sales" (advertising a $50 item as a $100 item with a $50 discount when it is $30 on Amazon), SCAM services (companies that will not allow you to redeem the coupon), horrible vacation packages (massive layovers), and to top it all off the most incompetent customer service that I have ever dealt with.

I purchased a program ( or thought I did) on Groupon for NutriSystem. The deal was 139.00 on a special 1 day offer and then back to the 159.99. I purchased it, since I had done the same thing in 2017. I signed on to NutriSystem and placed my order. Then I found out that the next order will be at full price.(260.00) I contacted NutriSystem and they told me that the Groupon deal was only on first order. Groupon did not mention that anywhere on the ad. I wouldn't have bothered buying one month. What good would that do? So I contacted Groupon and they were less than helpful. I told then to change their ad it is misleading. I guess that's why they do it! So watch yourself with Groupon. You can get really good deals but you might not be getting what Groupon implies that you will get!

I would like to report a scam situation with my purchase on groupon app. I purchased sunglasses through the groupon app that was marked (and is still marked) on groupon app as "Free Return". I received an item that doesn't really fit and would like to return it. When i purchased an item from my account on the app, it was clearly marked as "Free returns". Customer support team stopped responding my emails clearly ignoring my requests.

I had sent screenshot of the item listing page and actual purchase confirmation email that clearly show "Free return" - nothing works for this organization and they just disregarded and rudely ignored my requests.

I just really want to want you guys to be aware of
This fraudulent organization. Don't believe their return policy promises - it won't be honored. To prove my claims i am attaching screenshots of the product listing in attachments.

I buy a lot of groupons, or used to, recently I bought a bunch of groupons to try out some massage locations. One of the locations had VERY restrictive hours (which of course I didn't learn until after buying when I tried to make an appointment), none of which worked for me. I contacted groupon and they would only give me a trade in. Frustrating given it's of no fault of mine that this merchant would not work with me on a scheduling.

I had also made appointments for the other massage merchants I had purchased groupons for. A couple days later, one of those merchants contacted me and said she would NOT honor the groupon because I had already purchased a groupon YEARS ago. How was I supposed to remember? Ok, fine, I contact groupon, they couldn't care less. They just give me the standard answer of offering trade in and that it is stated in the fine print that this merchant didn't allow return visits with groupon. It was an HONEST MISTAKE and Groupon refused to refund me. So now they will lose out on ALL my business because they want to be sticklers for the rules instead of WORKING with a long time customer a little.

Groupon used to be a good idea but has become way more complicated to use. Support is restricted now to chat and they did not answer my questions, just tried to reply with an irrelevant stock response and have me do all the work to resolve it. I appear to have lost several hundred $ of Groupon Bucks. Rules have changed and tightened. Websoite navigation has gotten more complicated. It has gotten harder and harder to use the Groupons due to overloading of vendors.

I purchased a Groupon for Psychic of Las Vegas. I have attempted to make an appointment and get no response. I contacted Groupon customer service and initially received an email with options on how they would handle the issue. I responded with my option choice and have since sent 2 more emails without a response. I will NEVER use Groupon again. I can't contact anyone from Psychic of Las Vegas to Groupon and no real person! If anyone knows how or who I can contact to get my money back, please let me know. What a horrible experience purchasing a Groupon and then trying to get Groupons assistance in getting a refund.

I booked a hotel. Groupon say to 1. Bring photo ID, 2. Bring the Groupon proof and 3. Enjoy. Well I get to my hotel and I need a government issue photo id. My husband has his so the hotel asked to have Groupon our the reservation in his name. I live chatted 3 people who assured my it would be done in a few minutes (meanwhile I'm stranded with 3 kids and a baby in the lobby). Over 2 hours later and they didn't do it. The hotel took pity and let us in. I'll never use Groupon again

This the first time i used Groupon and will be the last time. I bought a Delux interior and exterior Detail from groupon. Took my car to get detailed. The guy at the shop told me Groupon just pays him 40% the money i paid groupon for the work I had to pay the difference. I protested and he said I do not have a choice since Groupon will not refund and there is no way I can get in touch with them. After trying to contact groupon i found ot he was right. There i no way to contact groupon costumer service. I am out $90

I tried to cancel my reservations through groupon before they made the actual reservations but to my surprise there is no human help for frustrated customers! I finally spoke to a lady on the live chat and she reassured me I would get my refund instantaneously after cancelling and I still haven't received my money or the email confirming my cancellation. I will say that this was my first time using groupon and it will also be my last! They don't make it very easy to get the money back!

I honestly thought that my first-time experience would be a good one, but I found it quite disappointing. I was charged twice ( once by groupon and once by the merchant) after I first purchased a voucher on groupon, I received an e-mail from them about my purchase. I wasn't sure if that was an actual charge since I thought that I'd be charged only once I use it at the merchant. I was wrong. I was charged by groupon and the merchant charged me. I emailed groupon who emailed me back stating that my voucher did not include tips or service but I had clearly explained in my email that I was charged the amount of the voucher. They kept giving me vague answers like more details of terms of purchase are online' and call this number to speak with one of our affiliate companies'. I clearly didn't want to spend more time and energy on this. I am grateful it wasn't hundreds of dollars that I wasted as I've read in other bad reviews. Just be careful when you purchase or just don't purchase all together. I don't recommend it based on groupons unprofessional service. If they had been transparent and made an effort in wanting to resolve the issue, I wouldn't have left this review. I think it's the first bad review I leave for anything ever! It's your decision to make, all the best!