GrouponReviews 5,284

Heads up NO CUSTOMER SERVICE. No one will help you I have bought many items on Groupon had no problems. Now they have NO customer service. I placed an order on the December 9th. I checked all information before I clicked purchase. All was correct. I get an email with a delivery of 9 items to an old address. I tried numerous (9times) to contact Groupon through email, telephone, and live chat. Nothing. I tried next day. Nothing. I tried to contact seller of 2 of the products to give my new address. Nothing. These are Christmas presents. I have no clue what is going on. Am I going to get my product. I went as so far as to go to usps to fill out forwarding address. Nothing. Got an email with 1 item delivered to old address.

What is wrong with this picture. Everything. DO NOT purchase anything from Groupon until they get there crap together. Groupon works on NO Customer Service

I was offered a 5 dollar off coupon "as a deal" they did not say they would charge me 26.99 to use it they just deducted it from my sccount. Paypal would not dispute it as unauthorized. I tried to cancel it 20 minutes after I ordered it

Make sure you know and read everything about trade in deals and groupon bucks before you make any kind of purchase on groupon. Their customer service is very bad, they dont have any warnings on the website before you make trade ins and groupon bucks is the worst. They do not refund it back to credit card, even within 15 days. Their customer service is not helpful. I had a horrible experience recently where they refused to credit my 300 dollars back to my credit card.

It is so hard to find any type of customer service. When you are finally able too, after an hour, you think that everything is fine and that you finally got help. Well, wait until your refund comes in! On a $40 order that was for a cleaning service, that never showed up, I ended up with a $4 refund. Do not use!

I have multiple unused groups I purchased that for one reason or another over the years expired and Groupon is USELESS to try to get a hold of to follow through with their guaranteed promise that whatever money you spent you will not lose out on. I have over spent $1000 on Groupon's that I will never recoup. They also removed them from my account if I search on my laptop but I can still see them on my iPad and phone apps. They need shut down.

I placed an order for an item (AquaSonic Toothbrush) for what I thought was a great price, until I looked on Amazon and saw it cheaper there. I waited for the item to be delivered in which it never was. I contacted Groupon to explain the issue and they told me that they could give me a one time credit. They could either reorder the item or they could credit my account with "Groupon Bucks" (WTF?) I opted for the reorder, in which they provided me Groupon Bucks anyway and then reordered the item using the GB.

Two weeks later after the item had supposedly shipped, Fed Ex's tracking number said that the item was being held and needed additional approval from Groupon. After finally getting through to them and explaining the issue, Groupon was unable to tell me why my package was on hold and again offered to Reorder the item or provide me Groupon Bucks. I told them I wanted a full refund and they said the item was ordered with GB, they were only able to credit back in the original form of payment. (Are you serious?!) Since i vowed not to order ANYTHING ever again from Groupon, I told them to reorder the item again, which their process is the same. And here I'm waiting another 2 weeks on the delivery of this item. I'm highly upset.

I purchased a ticket on Groupon to take an online concealed weapons class - however, after registering for the class - and using the voucher code sent by Groupon - the site would state that I was unauthorized to use it - however it let me use it to sign in and take my money. After numerous attempts to sign in - I wrote 23 emails to the National Carry Academy - to no avail as no one has ever responded - I also tried to call on 2 different phone numbers and both are busy constantly and there is not reaching them.

I then contacted Groupon who stated that I should clear my cache and try again - I did - and nothing happened - same issue. Then I asked for a refund and they told me that the voucher was a view and pay and therefore could not refund me. This Groupon company appears to be a scam and seems like they sold me a fake ticket or a ticket to a company that does not either exist or is a scammer - buyer beware! Do not trust Groupon - they are just bad and a rip off! They ripped me off and I would be very careful with them - as for me - I will never use this groupon junk again - lesson learned!

I have used Groupon in the past, however, at this time they have shut down their offices for customer support due to the pandemic. I called the merchant line and selected an option for customer purchase support and got a recording that states this. I purchased a groupon for Qualtry. Long story short, the voucher code did not work. I have spent countless hours on the phone/computer talking and emailing and chatting trying to get someone at Groupon to respond. We are going on two weeks, no response. Qualtry can only say it is not their issue... Groupon will not respond to any of my requests to speak to someone... I guess they are just ok with taking your money and not making sure that you get your purchase... BE AWARE...

I have used Groupon in the past and had great experiences with them. I even went as far as paying the 5.99 monthly fee and became a member. However recently I had the worst experience with them. My sister and I purchased a deal for a theme park in orlando. On my last day there fell ill and was hospitalized for 2 days. I was 6 months pregnant. I went back home and contacted customer service asking for a credit. They refused to give me a refund which was fine because all I wanted was a created but they refused to give me a credit. Even after the sales manager at the theme park said it was fine. I canceled my membership and will no longer be using Groupon.

Groupon sold me services from a company that's out of business and took nearly two weeks to get back with me and offer me "Groupon Bucks" When I refused the Groupon bucks and made my 4th request for a refund, they finally issued a partial refund. I paid $55 and they refunded $44 with the irrational and ridiculous explanation being that the difference was for the discount I got because the Groupon was on sale when I bought it?!?!

I purchased a air vent cleaning for $49 dollars. I put it on a credit card. I called the merchant for an appointment. They never showed or called. I call Groupon after seeing that it had been refunded on my Groupon account. Groupon said my card was declined and they didn't charge my credit card for the service. I get my September credit card statement and a $49 Groupon charge for August 18 is listed. They don't acknowledge the charge and claimed they never charged my account. They refuse to give me a refund and offer me $49 in "Groupon Bucks" instead. I don't know what "card" they claim to use but it didn't exist. They charged my card and i have proof. My credit card company is fighting this. DON'T USE GROUPON! They are fraudulent and will take your money and hid being a bunch of lies! You've been warned.