GrouponReviews 5,284

I am VERY VERY disappointed in Groupon and the way they are handling my experience. I am a frequent Groupon buyer, and on Sat Jun 2nd me and my husband were out looking for somewhere to eat. So of course I pull up Groupon, while he is looking for somewhere to park. I set the phone in my lap immediately after the Groupon App was pulled up, to help my husband hunt for parking spots. After we finally decide to park in the parking garage about ten min later I pick my phone back up from my lap only to see that somehow I had purchased a laptop that was more than I had in my bank account. I immediately searched for a way to undo what my lap had accidently just done. Nowhere on the App do I see a way to Cancel or anything and the customer service shows to only be open M-F which does not help me at this moment. So it says that email support is 24/7 and I will receive an email back within 24 hours. So I send email and do not get a very helpful response only to say it's too late and that I can return after I receive it... Also stating that I could have edited my order(which is not on the app) or could have called customer service before two hours after my purchase to cancel. Although I don't know how that is possible since the funds were pending out of my account about 30 min after the mistaken purchase. Monday morning comes around and I call customer service to talk with a Matt N. He only tells me that he can do nothing for me but help me return my purchase. I ask him how it is so easy to purchase from the app since my phone was sitting in my lap, only for him to insinuate that I was a liar and made the purchase on purpose since the app confirms with you three times before it goes through... I ask about the 3 over draft charges I inquired since this purchase was done by mistake and hoping Groupon would go above and beyond for their customers only to find out that since they did not charge me the overdraft fees they cannot help with them... When I requested to speak with a manager Matt N. Tells me the only manager available is not available and can give me a call back, with no time frame as well as he told me the manager would not be able to assist me(I am still waiting on the apparent call back). Well nice to know your sensitive app, that should have a code or something required before you are allowed to purchase, can just make a purchase and mess up my life and my finances and Groupon not care to help out their loyal customers. So Bye Bye App and Groupon because if my kids had my phone and made a purchase by accidently pressing the screen I can't afford to have you around at all. Thanks for not helping out at all.

Ordered a queen sized bedding set (comforter, pillow shams, bed skirt) from Groupon and paid $70. They sent a completely mismatched set with a king skirt, double-bed shams, & queen comforter. When I asked that they send a correctly sized skirt, they refused and offered me $12 if I would just keep the mismatched set! Clearly their vender just threw together some leftover items in the hope some sucker would keep them. Shame on Groupon! I'll never use them again.

Do not bother ordering a gift card through Groupon if you would like it delivered sometime this century. It took a week to "process" the gift card request (even though my credit card was charged for it immediately), and the card was not sent through DHL until the following week. It took nine days for this card to reach the recipient who lives in the same state only two hours away -- and Groupon could not confirm the card was received since it could not track it. I had to call Cashstar, and it could not track it, either, until a supervisor looked it up to confirm it was received. I will NEVER do business with Groupon again.

Buyer BEWARE! Do not buy any Groupons for Massages. Groupon does not do a thorough job of screening their merchants, especially for spa like services. They are selling groupons for massages, but when you call to book an appt. And you identify yourself as having a Groupon, the establishment is all of a sudden booked for weeks and months out. The merchant limits the number of slots they will allow for a 'Groupon massage'. I had to book one month in advance to use one massage Groupon. I was not even able to use the other massage Groupon at another place due to the masseuse being a one man show at the establishment and he was booked for like 2 months straight! That one expires in June and I am not paying full price for a 90 minute massage - no one does!

I have been looking at this website for a few weeks. First, I don't see the big price advantage to most of the items. You can come close to matching their price by doing some homework searching on the web. Secondly, and the most negative for me, is that to have the "privledge" to order some of the items on their site, you must pay an ongoing fee to join a subscriber group to purchase these items. They bill you up front and take your "dues" so that you may have the privledge to perhaps find something you might want to purchase in the future. In this economy, when all retailers are fighting for a piece of the consumers money, why would anyone agree to pay for the privledge to be given an opportunity to buy something? This is absurd and particulary aggravating since their site has nothing particularly special or at a deeply discounted price. No way!

I had been a Groupon member since Jan 2010 and had two separate accounts with them. On May of 2013 I decided to buy a Groupon Goods offer and I received an error that my order could not go through even though I tried ordering the item twice. I then called their customer support (I also emailed them) and was told that my physical home address could not be verified. I tried explaining that I had bought Groupon Goods before and this had never happened. I even asked to talk to a supervisor or manager. I was basically told the same thing from the supervisor/manager and also from a reply to the email I sent them. Not sure what kind of software they are using to verify an address but it does not work as it should. I finally just asked them to remove both of my accounts and they gladly did that without even trying to fix the problem. No more Groupon for me - thank you!

Horrible customer service! I was appalled by the way they handled my inquiry. I was trying to buy a dress on the Ideeli app that was listed for $119.99. When I got to checkout, the price went up to $189.99. After I contacted customer service, via online chat because no one is available ever by phone, and proved to them that the listed price and the checkout price were different, they told me that someone would contact me within 24 hours, which they never did. The customer service agents are worthless. They just tell you a supervisor will call you. Do not ever shop here!

I have worked with Groupon on a few purchases, and was never impressed by their customer service. Any goods purchased always take longer than the anticipated time. My most recent purchase was not even noticed as shipped until over 2 WEEKS after I played my order, and now I have to wait an additional week to two weeks to receive it. If you experience any problems with vendors, good luck trying to get any semblance of REAL customer service. I purchased a restaurant Groupon that was marked as "Best of 2012" and the restaurant went out of business before I could even redeem the Groupon! On the restaurant's site, it even directs us to contact the discount site to be issued a refund and when I contacted Groupon about it, I get a one sentence reply that they will not be issuing a refund. No explanation. No regard for their reputation as a company that sells a product that they can't even guarantee the customer that they can use. There's a reason Groupon business has decreased, and I will gladly be taking my business to Groupon's competitors.

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Sadly it appears that like so many other companies, Groupon's reputation (from personal experience) is now in the toilet as the result of poor decision making by upper management. Probably not the best idea to outsource their customer service to individuals who have no concept of U.S. customer service and who are unable to provide a response other than those listed on a "cue card". I'm guessing that the Groupon for Outsourcing wasn't such a great deal after all.

I had a bad experience from the get go... I saw 2 pairs of pants and a pair of shorts that I really liked. I ordered them right away. Well it took about 2 or more weeks to tell me my order was going to ship out. (All 3 items) Last minute they told me they made a mistake and could no longer ship my the shorts. And I gave them the second star ONLY because they did give me a 10 dollar credit to their site for the inconvenience. It only took mmmmm... a month or more to get my order. I finally got to try them on after a month! They were to big :( Not a big deal, it happens! But I had a vacation I was going on out of state and I was not able to return them right away. Once I was back and able to return them it was to late I guess. So now I'm stuck with these pants that are to big for me and I don't know what to do with them... I just want my money back. I don't even care if they charge me a fee... I just don't know what to do with these things! Anyone want 2 cute pair's of teal and pink pats size 9?! Haha...

I think they have a great website, and the customer service is stellar. I recently had a TERRIBLE experience with a deal they offered through another website (see my review about 38dollarglasses.com). Groupon was not at fault, but they did what they could to rectify the poor service from the other company. Honestly, Groupon didn't owe me anything, but they still took care of me. I couldn't be happier with how Groupon handled the situation.

I also don't think this is a scam but I just have had much better experiences with so many other sites online. I signed up for the site but I don't really like it because they push too hard to make you spend money and I just unsubscribed from all the emails. I found myself spending too much money on things that I might not even use down the road. I just didn't feel right about the doing that. So overall I'm sure it's a good site for other people but not really for me. And especially with all of their accounting practices and from what I heard about how they treat business owners just to make money. It just doesn't feel like a good company or a good website.

Ideeli has the worst customer service reps.
I wanted to return 2 boots that I bought because they were defected.
So I used the chatting service to see if I can return them and they said yes. The only thing is that, they sent me a UPS lable that said 2 lbs for 2 boots. UPS said that the box weight exceeds the amount on the return label. So I chatted with the customer service rep who was so rude. He or she was like No way our return label should work bla bla bla.
Then they said we will escalate this matter and left the chat.
I was pretty upset. I chatted with another customer rep who did the same thing. I was not getting the help I needed. Basically they didn't want to print out the correct label for me so I can return it.
Worst customer service ever compare to Haute look, gilt and Ruelala.