GrouponReviews 5,284

I bought a ring on Groupon, that was from £70 odd down to £10. The ad stated it was real silver, with swarskovi elements in the diamond (if thats how you spell it!) I received the ring in good time, and it looked amazing! However... the ring (after wearing it for about 20 mins) turned my finger green and has now after 3 days, started to turn bronze (looks a bit like rust). There is no way this ring cost £70 odd pound and is definately not real silver! I then read the little note I had in the box, and it was made in china, even though the page stated america! So dissapointed and I will NOT believe anything I read on groupon again! The ring is now in the bin! Not pleased watsoever, I would research the products first before buying as they say they are dearer than what they really are so you think you are getting a great deal... will not be buying from Groupon again.

I''ve been ordering things online from Ideeli from past two years. Recently they have added this new shipping feature that is if you buy something for the first time, you will have to pay $9.95 once and get free shipping throughout the next 30 days. Few months ago I had ordered a couple of things the first time I received the shipment on time then I wanted to make use of the free shipping feature and ordered something that was delivered after a month of the expected shipping date. I assumed it must be the manufacturer/inventory issue that must have caused the delay so I didn't care much. But then on one of my recent orders Ideeli has shipped the package through UPS which then was delivered to USPS but its been a month since its been with USPS and they haven't delivered it yet, I've contacted Ideeli, UPS, USPS and nobody seems to know the where about the package. I am about to move from my apartment soon so I really don't know when should I expect it t be delivered but I know one thing for sure that henceforth I am not shopping with Ideeli ever again.

This review is more for customer service. I bought a groupon for my father to get a massage. Immediately, we called the center to make an appointment. They only have availability from 9am-11am Monday-Friday for the next 6 months (which is conveniently when the Groupon expires). Well, my father has a full-time job and can not take off work for the massage, so I promptly called Groupon requesting a refund. They said no, but they I could use the amount paid for as long as I wanted. WHAT? I explained that I had been a loyal Groupon customer since its inception, and that I was disappointed. They told me that I could delete my account with Groupon if I wasn't happy. What kind of customer service is that? I told them to go ahead and do that. Now, my loyalty is with Living Social and Lifebooker :)

Groupon has some good deals, but watch out there are some incredible ripoffs.
I just recently used one for Boulevard 18 in New Canaan, CT and paid $157 for "3 course dinner for 4 WITH A BOTTLE OF WINE", but it only included 2 appetizers, and 2 desserts, HOWEVER THE BIG RIPOFF IS THAT IT STATES THAT YOU CAN HAVE ANY BOTTLE OF WINE UP TO $36, BUT THE FACT IS PRETTY MUCH ALL THE WINES ON THE MENU ARE ALL PRICED BETWEEN $50 AND $100 PER BOTTLE AND THEY HAVE ONLY FRENCH WINES. I WAS TOLD I COULD ORDER WINES BY THE GLASS, BUT AT THE END OF THE MEAL IT TURNS OUT THAT WINES BY THE GLASS DO NOT APPLY THE $36 DEAL.

I purchased a Set of 8 16 oz Guinness Vintage Pint Glasses from them and it was never delivered and after 1 month of waiting and contacting them. They told me they made a mistake and the product was not in stock at the time of sale... they refunded my money after 10 days which practically means they held my money for about 1 month and a half and god knows how many people had the same problem... this means stealing money and working with other peoples money... i will take this matter to a legal step and see what they have to say about that... i highly warn people not to purchase anything from GROUPON

My shopping experience with Groupon has been good so far. But I have been having problem with one of my purchase recently made me lost confident on the credibility of their partners.

They provided me an appointment to deliver the package, it was on Tuesday, Nov 5th, at 13:00 - 14:00 but they didn't come. I called the service number and one lady replied me in a rude manner that they were obliged to put hours on the notification paper but it didn't mean they had to be precisely on time. I found the reply ridiculously irresponsible.

I managed to ask for another appointment for the delivery and she told me it would be on Thursday, Nov 7th, anytime during the day. I waited until 16:00 in the afternoon and nothing arrived. I called again and another person told me that the package was in transit. At 18:00 nothing came, I called again and the office was closed.

I am not sure if I will ever receive the item that I bought with this kind of customer service.

My experience with Groupon occured after an experience with the online course provider that I purchased a voucher from.

I purchased a Groupon deal (which I will NEVER do again btw- so dodgy) for a course with e-careers the other day after reading all of the fine print. The fine print stated that it would cost $15 extra for certificates to be provided, and exam fees were not included. I went to e-careers to find approx exam fee costs and could find nothing. I called the customer service to find out how much extra and was told that that information would be sent through once I was enrolled, but they didn't have the exact costs at that time. I was placated by an English voice, and polished customer service. Dumb of me.

I received my voucher and went in to redeem on their website. I got an email saying I would receive a confirmation email and further enrollment information in 3 days time.

The night of redemption I get an email from ‘Scott S' saying the following: "I understand that you have recently redeemed a course with us. The reason for my email is that we have the foundation exam at $440.00. And we have had a customer who has paid a deposit of $130.00 but is unable to pay the remaining balance, This means we have the 1 foundation exam at just $310.00 instead of $440.00′.

I write back and ask for all additional costs, and he calls me straight away and tells me that there is a further exam fee of $800+' plus a coursebook that MUST be bought through them, and then he tries to get me to pay the $310 right there and then quite pushy, as the deal will run out as soon as we are off the phone! I'm not even enrolled or have yet to see anything related to the course at this stage. I refused and he was quite rude saying ‘this is what you signed up for'. I disagreed and said I needed more time to think as I was unprepared for these significant costs so suddenly. He then told me that I had 6 months to complete the training and pay all extra costs before I got anything from them. Left a sour feeling in my mouth. I am now going through a PayPal dispute to see if I can get my money back as I think that the fine print was misleading and really don't appreciate the "car salesman" to "shakedown" tactics used by e-careers.

The rude little cow from Groupon customer service told me that it was "my own fault so they wouldn't refund me for 'change of mind'" and that next "time I should make sure that I call the vendor and get the answers before I commit to buy." when I told her what the vendor had said to me on the phone, she sid "I doubt that!'" and basically, it is "no longer our problem". Never again!

I had wrote the wrong address when purchasing 3 products from groupon instead of 585 I wrote 586. So i thought i would contact them, I fist contacted them through e-mail then It told me it will take at least 1-2 days for a response so i contacted them via phone. The woman i spoke to (Kim) was a very depressed person. You could hear it in her voice she wanted to be home in her bed or something much lazier voice than Morgan Freeman. She had told me she changed the delivery address on two parcels but not on the most expensive one because that had already left the warehouse. She offered me no support after this. I asked for a tracking number, I received no response she carried on to another subject, I then asked if she can contact Royal Mail and have them amend this. She replied with "Data Protection Act". So i left it at that. I then receive a response via e-mail from Groupon Malaysia when i had contacted the UK side. I have again e-mailed and i have received no response. I recommend everyone who does use groupon to double check your address.

My review is more centered as consumer centric, I would give it 5 stars for that, but I deducted one star because I do understand how hard it is for businesses. Groupon provides excellent deals, fantastic for customers, but for businesses they almost get nothing, might as well consider it a free sample because after giving a 50% discount to the customer groupon takes another 25% of what is left over and the business keeps 25% or in some cases less if their discount was greater than 50% to start with.

I however have found out of this world deals on this website and will continue to use it as a consumer. I do try my best though to re-visit businesses I liked without groupons just to support the concept of groupon, you know, the whole point, getting to try new things without paying full price and if you like it, revisiting the business.

I try my best to support small business when I can.

Groupon used to be great and was slowly growing but now it's not about local restaurants and deals so much - just lots of junk you can find anywhere on the internet. I think a lot of the items are sold by Groupon themselves. ALWAYS check the actual retail price listed online for an item. You'll find that Groupon jacks the price up on their retail listing, which makes it look like you're getting a really good deal... NOT. I miss the old Groupon.

Do NOT buy from Groupon. There is no way to contact except by email. After several emails they might respond. The person who responded to mine was an idiot! She did not even read the entire email. I purchased a bike for my son for his birthday and first they sent the bike to NY instead of CA, even though their shipping order showed CA. When the bike finally got to CA, the seat was broken off! After several more emails dealing with this the email I received stated I would receive a full refund once the bike was returned to their warehouse. It was returned and signed by Groupon on 9/29 - I just received my refund on 11/1! After several emails inquiring about my refund they just kept lying to me about the refund needing to be processed. Finally, the last (not so nice) email I sent on 10/27 was answered on 10/29 and I was told they would go ahead and process my refund. WTF... they told me several times it had already been processed! DO NOT USE THIS COMPANY. THEY ARE A HORRIBLE BUSINESS.

I had booked a cracker purchase deal for my son as I was not in town for Diwali. The site promised delivery from Oct end to Nov 1st. To my dismay there was not delivery till Nov 1st. On calling on Nov 2nd - Diwali in Bangalore- I am told that the refund was made on Oct 31 and that the order was cancelled. I was not informed of this and on Diwali day now, I would have to request one of my friends to go out and purchase some crackers for my son, who is heartbroken as there were no crackers for him in the morning when other children were bursting crackers.
ABSOLUTE INSENSITIVITY ON THE PART OF GROUPON TO SPOIL THE MOOD FOR ONE OF INDIA'S BIGGEST FESTIVALS.

NEVER BUY FROM THIS SITE... YOU WOULD BE DISAPPOINTED.

Stay away. I seriously hope they go out of business. I wonder how they can even survive in this competitive market. It usually takes about 3 weeks to receive items.
My previous order, which was missing for some reason, arrived at my place after two months. And this last order, which was ordered for my mom, was supposed to be shipped on 10/29 or 10/30, and all of a sudden, the shipment is pending. The customer service representative responded as if it's not their problem, it's more like the manufacturer's problem. And that's the reason why ideeli is able to offer products at such a low price. F--- you. Never going to come back this website ever again in my life.

I have had what seems to be the common experience with ideeli lately. I have been a loyal customer of ideeli for years and really value the convenience and quality that they have provided in the past. However, I have made three orders in the past 4 months and EVERY order has been a mistake. The wrong item, size, or color. It is not convenient to receive an item just to have to return it. However, I must say that I have had good experiences with their customer service, they always provide me with a full refund, shipping label, and credit to ideeli. Although why I'd want to use a credit to order what will turn out to be the wrong item is beyond me...

I ordered a phone case I thought I was getting a deal.
I read the delivery terms but didn't actually think they worked like that.
1. Groupon doesn't tell yo uwhen to expect the delivery. The tracking is non existant.
2. their customer service department is probably the laziest and non responsive customer service department I've ever worked with. I sent them an email and some person (probably not in the US) responded with the most generic reply... were sorry for the inconvenience this may have caused you bla bla bla... bunch of $#*!ing idiots!
3. you do save money on some of their products but their customer service and delivery methods suck fat $#*!!

I will never ever order anything from Groupon again.