GrouponReviews 5,284

I ordered a 10 in. Double Power tablet on Dec. 21,2013 and as of 01/08/2014 I am still waiting for it to arrive. Can not receive any response to e-mails other than generic "will get back to you as soon as possible..." and no tracking of any kind. I ordered a chromebook back in Nov. And it took over 3 weeks to receive, with no tracking available. I thought this was just a one time screw up. After two orders with Groupon, it is definately their mode of operation and I will never deal with them again. I have received orders from China faster and with better communications.

Very extremely disappointed by Groupon. We paid > $300 for 4 tickets to a Murder Mystery dinner show that didnt exist! They accepted our payment, and took our reservations! We showed up with our friends for a special evening. We were told by the doorman, oh, that dinner theater went out of business and hasnt played at this site for over two months! They took our money and reservations knowing there was no show! Do not believe anything Groupon says! Do not patronize Groupon. It is a fraud.

So... I bought a vibrator. One of the selling points was "arrives in discrete packaging." This was important, as I have to get my mail from a doorman in my apartment building. Groupon's version of "discrete" = a bag, which any idiot could clearly see/feel that the bag contained a sex toy.

I should add that my doorman was very eager to tell my I'd received a package. Now I can't show my face to this creep ever again. Oh wait, he's my door guy, so I have to see him every time I enter or leave my apartment.

I usually get restaurant groupons which work fine. Be sure to read the fine print.
In November 2013 I placed 3 separate orders for some nice egyptian cotton jacquard towels. Maybe Groupon was confused because I placed 3 separate orders. Orders #1 and #2 were fine. Order #3 was a disaster. My receipt showed I ordered 3 sets. Correct. My total was $101.97+tax. Looking at my order history I was mailed and charged for 4 sets = $144.52. This entire order was returned but I was only refunded $36.13. Really? On Dec 5,2013 I emailed Groupon to notify them of the error. I received a confirmation email, but no correction. Yesterday, Jan 6,2014 I sent another email. I decided to call today since the 1st email was ignored.
I spoke to a rude customer service agent who told me that during our conversation "I Was repeating myself," that "Yes, he could see that my email was in BOLD LETTERS!" and seemed to be anxious to get off the phone. Yes, he could see the oversight on Groupon's part and confirmed that I had legitimate concerns yet brushed if off and said that Groupon would respond within 2-3 days. And when I asked about the discrepancies in the initial charges ($144.52 charge for 3 sets of towels that should have been $101.97+tax) he brushed it off AGAIN saying that I had noted it in my email - which I had not. My email was referring to the discrepancy in the refund amount. Clearly he had better things to do and wanted to get me off the phone because he would not spend the time to look at the detail of my 3 orders to find out that I was clearly overcharged for the Ivory towels. Instead of "keeping him on the phone" I decided to put my concerns in writing and send a 3rd email to tell Groupon about all the errors. I have already receive the automated email stating that they will try to respond within 24 hours, but based on past history I'm sure it will not happen. I wish GROUPON would FOCUS MORE ON CUSTOMER SERVICE, otherwise purchasing GROUPON products are not worth my time or money.

This is my favourite deals website.
I usually buy only restaurant deals, and I am often happy with my experience. After taxes and generous tips, I don't feel that I save 50%, but I still appreciate a good discount. It's nice to try local eateries that I would otherwise never go to. Sometimes, they offer discounts to very nice places.
I would not buy their products, however. I know Teambuy is selling junk products and I have no intention of finding how good Groupon's products are.

Ordered a towel set on 11/22 and tried tracking many times. Contacted shipping company and they said I had to go through sender because, while the shipment was given a tracking number, they couldn't see it anywhere. When I did, they told me that they had oversold this item and didn't have a towel set for me. So, over 45 days later, I had to contact them to get this information instead of them having a max they could sell. I have not had negative experiences with purchasing groupons that are a e-gift certificate and will NEVER again buy an actual product on here. Then, when they refunded me, they told me they added Groupon Bucks to my account. AS IF I want to buy again from them anytime soon. I will say, when I told them that was completely unsatisfactory, they did change their tune and give me a credit card reimbursement. Still, an F for them for not telling me they didn't have my product and immediately refunding me (or, better yet, not selling items they didn't have).

After multiple negative experiences with Groupon I'm finally fed up. Orders never arrive in a timely manner. No tracking information. Things arrive broken/not functioning consistently. I have now been waiting for an order for nearly a month. If it ever does arrive I am going to have to have it forwarded to my current location as I had to return to graduate school for the start of the new semester before the package arrived. This package has yet to be fulfilled according to the information available online. Do not shop with groupon until they get their act together again, if you do, prepare for disappointment.

Ordered Beats by Dr Dre Nov 18 for Christmas gift. Groupon was proud to advertise they sold over 10K of these! Well, as of today, 1/6/2014, still no Beats. I have a tracking number from UPS that says only that the printing/shipping label was created but the manuf has not shipped package yet. The creation of the shipping label was created to play a game with the order fulfillment status! I called Groupon and their only resolution is to refund my money which I appreciate but I WANT MY BEATS that I was under the expectation of receiving when I purchased. I have used Groupon for out of country travel as well as for restaurant dining and have always had great experiences so I am disappointed that Groupon is working with a shady vendor on the Beats.

Deals aren't that great. Most places have same deal for anyone (w/o groupon) or even better specials. I've used Groupon about 20 times and have found that the "fine print" keeps it from being the bargain it appears to be, so read carefully. We purchased a pricey raft trip, only to find out a better deal was available to anyone. The gun range groupon was a joke, much better pricing elsewhere. My main complaint is that clerks/waiters/ etc. seem very put out that you have a Groupon deal so don't expect good or friendly service when you use one.

I have been using Groupon for over a year. It's a hit and a miss. Lately, more miss! Sometimes the food places are spectacular, unfortunately many times they are equally bad. I will say I have had good luck with beauty salons. My problem is the goods they sell us and their inability/refusal to return or respond to your email. I have sent 6 emails and still have yet to get a real response. Again, sometimes the goods are good. Many times they aren't good they're bad! It's like they buys this stuff from back alleys! They dress it up, Snap a few trick photos, then use false advertising to glorify it!
I don't know where to start: hmmm- with the paper thin glasses that broke when you grabbed them; the shrinking socks; the cheap plastic car flashlight/tool; the chipped-up cracked book stand; the will ruin if you wash pet couch covers; the smelly perfume; or the fake 18k gold jewelry? How about having to wait over a month to get your items? Yes, I am the dip-stick who kept buying. We'll not no more! I can't take it anymore!

I have used Groupon for the past couple years and will say I am so extremely disappointed in this service. This company is a complete scam and do not know how they run a business. I purchased two copper mugs back in November as an Xmas present and got the order finally a month later with only one mug. I quickly emailed and called Groupon and got a response saying " We are sorry and will get to the bottom of it". I ended up giving the one mug to the couple and promising them the other one would be here shortly. 2 weeks later I get an email saying my item has been refunded. I spoke with 3 people at the company and told them numerous times I did not want a refund I wanted the item, but low and behold they screwed me and no longer have the item available. The best part is when I called to inquire the agent on the other line says these mistakes happen all the time and they still have corrected it. This is the second time I have ordered an item and never received it. I HATE GROUPON AND THINK THIS IS THE WORST COMPANY EVER! I PROMISE I WILL NEVER BUY FROM THEM AGAIN! Stay away from them if you can!

Groupon to consumer complaints re: lack of sufficient coupons. Also, if you do not use the coupon for the deal by the date, the amount of money you paid is still valid for services. Great! I have bought many items. And sometimes shipping was slow but that has also improved. The things I bought were just as the product info. Wrote. Great shopping site. However, I recently read they may not have had success as before and changes are forthcoming. Perhaps sell higher end and priced stuff as other sites are doing. And not as many offers as in previous couple of years. Always had great deals for hair cuts, styles, colors. Not so much in my area.