GrouponReviews 5,284

$#*!ty site.

They charge for shipping and for return shipping. Then when they refund you it doesn't include the tax you paid on the item. The returns button the site was messed up and was trying to force me into a store credit that I did not want. Had to contact customer service... it took them 48 hours to correct the issue and cancel my return. Then I had to create another return they couldn't even do that on my behalf.

Size charts are FAR FETCHED. Will never use again.

I ordered a jacket... followed the size chart, measured and everything should've been a perfect pit. Ordered the smallest size and it still swallowed me whole.

I ordered a dress and went according to the measurements. When I received the dress it was huge on me. The dress said that it was not returnable. I have sent 4 emails to them and they do not answer. All I wanted was to exchange it from a size L to a size S. This was my first time shopping with Ideel, however, I will never shop with them again. The customer service is the worst. They do not have a number where you can call in. This is a gimmick. I do not recommend this store to anyone. I am stuck with a dress that is now much too big on me. Buyer beware and stay away.

The items are cute, sure. But don't let ANYTHING be wrong with your order because their customer service is HORRID. ABSOLUTELY AWFUL. I'd rather be forced to shop at WalMart for my fashion items than ever deal with these people again. Service is a lost industry people - sometimes a great deal really isn't worth it.

Be aware! I ordered product which showed with the tracking number that it was delivered and left in my mailbox (with no signature!), however, I have never received it. It took me a whole battle to get my refund. The rudest and helpless customer service ever!

I purchased 4 things on groupon, and will never buy from them again. The products were all cheaply made, did not work and/or never received. They only have phone assistance Mon-Fir 9-5 then your on hold for at least an hour. Groupon does not respond in an efficient manner by email or handle complaints. I paid for a product in December that in February I still have not received and they suggested giving me Groupon credit as if I would ever purchase from them again or like it is my fault the merchandise was not mailed as required.

Have ordered a lot through Groupon. It seems that they are taking more an more items/deals that aren't really deals. Most recent was a local hair salon that talked about a $50 for a haircut and deep conditioning treatment for $15. I showed up and it was a fantastic sam's type place that regularly charges $9.95 for a hair cut and only $9 if you come in before noon. Do your research and have found some great new restaurants because of them as well.

What a crock of... This groupon company is-you can buy accomodation voucher for gili Islands bali -try to use the voucher and sure they have vacancies at villa ombak but you can't get to GIli Trawangan as all transportation is cancelled to get there due to high seas-groupon response absolutely NO help at all despite following all the guidelines for supposed full refund -as expected their response claim from your travel insurance

If anything goes wrong with your order, don't expect anything from Groupon other than pithy, placations, and useless "we're so sorry you're experiencing problems".
"We're happy to offer you a refund" is not service, it's an exit strategy.
If anything goes wrong, you're on your own.

When i see something on groupon that i think i might like i always go to amazon.com to check out the price and reviews to see if i am actually getting a good deal. Sometime they have the same item, sometime not, but when they do it is a better deal on amazon. I recently purchased a sweater from groupon in an extra large. I like baggy sweaters. Well... it is more like a small. In fact, i gave it to a friend of mine who is a size SIX! The groupon rep answered a question on the sweater page and said it was true to size. A big BS to that!

I have purchased tickets for hotels, trips, and to events and they are worth it for sure! I bought a hotel room in new york city in times square for a ridiculously low price and it was fantastic.

Use groupon as much as possible, the savings add up

It a nightmare dealing with these people. 13 emails and 5 phone calls to their call centre in the Phillipines. They have 2 Australian phone numbers - one is disconnected and the other rings out! Their people are poorly trained and do nothing for you other than make stupid ill-informed comments - they asked for a screen shot of my payment which I sent. They wrote back the next day and said it showed Groupon crediting my account and not debiting it! Seriously!
I paid for the goods on the 7th January and it is now the 6th February and still no sight of them.
I will NEVER deal with them again. They should be reported to the ACCC for fraudulent and misleading conduct.