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Groupon Reviews Summary
Groupon has a rating of 1.8 stars from 5,284 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 242nd among Daily Deals sites.
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Just received my very first purchase Uggs Bailey Buttons which is non-returnable but is 100% fake! They had claimed that it is 100% authentic but it contains no authentic signs. Fur is literally falling off and soles are hard as brick. Do not waste your money on them. I will be reporting their website to Uggs and post all over the internet not to buy from them.
I have in the past been quite happy with small purchases from this site then thought i would take the chance and purchase a sofa. We recieved 2 sofas a 3 and a 2 and the 2 was badly damaged, i really liked the sofa so asked for a replacement which they cannot do! So sofa gets picked up in few days then i have to wait for money to be refunded and i am left without a sofa! Truely learned my lesson and have had a trip to scs will never buy large goods again, you get what you pay for i suppose but customer services aren't great!
I love designer brands and the company sends me an email about designer brands for really cheap. Keep in mind Ive NEVER heard of this company. I click on the email then immediately unsubscribe because the seemed fishy at my first glance. Then I google reviews on Ideel and thank God I did because companies like this should be illegal. PLEASE STOP SENDING PEOPLE EMAIL WITHOUT PERMISSION!
Hi, Kori!
Thank you so much for reaching out through Site Jabber. I am very sorry for the inconvenience and frustration our email may have caused.
We are a subsidiary of Groupon, and that may have been how you received our daily sales email. I assure you we are a completely legitimate company located in midtown Manhattan. We strive to sell designer brands at affordable prices. All of our products go through a rigorous verification to ensure we are only selling completely authentic products from the brands you know, trust, and love.
If there are any specific concerns our team can address for you, please reach out to [email protected] and we will happily assist.
Best,
Jason Faria
Director, Customer Service
Sometimes accurate and helpful, sometimes filled with bullsh*t but overall, really helpful and really leaves you satisfied.
I had an issue with a service provider to which I had purchased a Groupon. I got no where with the provider. They were actually quite bad to do business with. I contacted customer service at groupon to see what they could do. They agreed to refund my money in groupon bucks (having been a long time member). Sure I would have rather had my money back, but groupon didn't have to do anything at all as the deal was between me and the third party. As far as I am concerned they went above and beyond to keep me a happy customer. Plus I heard back from customer service within a couple hours of my initial email. Thank you Groupon. You rock!
I PURCHASED TWO VOUCHERS FOR FACIAL SALOON (JAZIBEAH BY SANA) I TRIED CALLING THE SALON FOR A WEEK BUT NO ONE IS ANSWERING AND WENT TO CHECK THE PLACE BUT IT WAS CLOSED. THE VOUCHER WILL EXPIRE ON SEPTEMBER. I WANTED TO HAVE A REFUND BUT THE CUSTOMER SERVICE FOR GROUPON IS NOT WORKING. I HAVE BEEN CALLING THEIR NUMBER BUT IT SEEMS THAT IT IS NOT WORKING
I purchased a groupon and when I arrived at the vendor I discovered that it was cheaper to purchase the service ($12) than what I paid for the groupon ($21). So I went ahead and paid for the service out of pocket and contacted groupon to get a refund assuming they would be happy to issue it since the groupon was basically a rip off - they refused! I was astounded! They suggested I give it to someone "worthy" (yes he actually used that word) as a gift. Hmmm... who is worthy of a rip off groupon? I want everyone to know that groupon does not value their customers or make any guarantees that their vouchers are actually a good deal! Buyer beware!
I bought these earrings they were not as cute/ nice as the groupon pic. Totally gifting these away.
1/10 CTTW Diamond Stud Earrings in Sterling Silver
Classic, timeless style
0.925 sterling silver
Round-cut diamonds
20 stones
Color: I–J
Clarity: I2–I3
Post back
Packaged in a jewelry pouch
I purchased from Ideel and thought I was getting a good deal. When I received the merchandise I could tell it had been previously sold and worn. I called customer service and they were super rude, for no reason because I just was inquiring about their return policy. I was informed that the merchandise I purchased could not be returned and I was "stuck" with it. Best to buy from other sites like gilt.com and ruelala.co. I've never had any problem with the other websites.
Dear John,
Thank you so much for taking the time to reach out to us on SIte Jabber. I am sorry to hear you received a damaged item and were not promptly assisted in a return. I assure you we would never intentionally send out a used and damaged item.
I am happy to assist you in setting up your return. Please send me a message with your order number or registered email address and the exact names of the damaged items.
I look forward to hearing from you so I may resolve your concern. I again apologize your issue was not immediately addressed.
Best,
Jason Faria
Director, Customer Service
Bob understands that if you use a coupon to attract a customer, you will have to use them to keep them. And this strategy kills real long-term value for the business and eventually the customer as well. If you are a business owner and thinking of using Groupon or another Groupon clone, you owe it to yourself and your business to read Bob's e-book first. I guarantee you this will be the best money you ever invested in helping you better understand how not to market your business.
Do not bother with this site. They posted a dress for $50, which I purchased. I have been waiting for it to arrive for an occasion I needed it for ( and have since not looked for anything). I finally contacted them for status, and found out that they had cancelled my order because they had posted an incorrect price. And they won't honor it. WHAT? No one contacted me, I have proof of the price... Don't bother with this place!
Hi, Jill,
Thank you for reaching out to me via SiteJabber. I sincerely apologize for the inconvenience of the site pricing error. I am also very sorry you did not receive our email notification we sent out within 24 hours of the error advising of the order cancellation. Please search your email for a subject line "An important update about your Ideel Order" or any communication sent from "[email protected]"
I do see the previous representative you spoke with explained that our terms and conditions do reserve the right to cancel orders when items are listed at incorrect prices. I apologize for any confusion relating to this and understand your frustration.
Please note, there was a courtesy credit placed on your account when the order was canceled as our small apology this incident occurred. There are no restrictions or minimum order requirements to redeem the credit.
Please do not hesitate to send me a message if there is anything else I may be of assistance with.
Best,
Jason Faria
Director, Customer Service
Today i did my first order. At first i saw i got 20% off and free shipping when i added selected items to cart. After several time " continue shopping " and went ahead to check out, i couldn't see any offer, even 10% off. I tried shopping again and again. But i still got any offer, even 10% off. I felt confused. WHAT HAPPEND?
Hi, Ian!
Thank you so much for reaching out to us on Site Jabber. I am so very sorry your first order discount did not properly apply.
If you completed checkout, please send me a message with your order number and I will make sure our team manually applies the discount for you. If you did not complete check out, I will be happy to put a note in your account so you can reach out to our live chat to manually apply a discount when you check out.
Again, I am very sorry to hear about this frustration and I look forward to hearing from you so I may resolve this for you.
Best,
Jason Faria
Director, Customer Service
I had experienced both cons and prons of using this site and mainly dissatisfaction caused me retailers while support of groupon helped me with my complaints.
I placed an order at the beginning of March 2015. It is now April 1! (I have not received any notification/emails since placing my order, btw.) I was however, charged for my order, which was reflected on my bank account as of yesterday. Ideel policy states that you will NOT be charged for your order until it ships... WRONG! I have contacted customer service through email and am awaiting response. My suggestion, save yourself the hassle, time and headache of having to track/follow up on your orders.
Hi S S.,
Thanks so much for reaching out to me on SiteJabber, and letting me know about the issues you’re having with your order. I am sorry for the inconvenience, but I would like to help resolve this for you.
As you noted, we do not bill your credit card until your order has shipped. If you have been billed for your order, it means the package is probably in transit. You would have been notified by e-mail as soon as we had a tracking number for the package, and the e-mail would have been itemized for the item or items that were shipped and billed. If you have not received an order confirmation e-mail from when you placed the order, nor a shipping confirmation e-mail when the order shipped the other day, this could indicate a problem with our e-mail communication.
If you could message me back with your order number, or your e-mail address, I’d be more than happy to look into what went wrong with those notifications. If my customer service team has not already resolved the issue for you, I will look into it personally.
Again, I am sorry for the inconvenience. Please do not hesitate to message me if I can be of any further assistance in this situation.
Best,
Jason Faria
Director, Customer Service
I love the customer service Groupon provides! I have not been always happy with the product but... they always helped and fixed the problem! That's why I will come back and do more shopping!:-)
We use Groupon to buy a new experience (restaurant, service, etc) at a discount to see if we like it. I check in often (cia them emails that Groupon sends) to see of new things to do.
Have tried new restaurants, gone to concerts, oil change, nails done...
I have been working with a Customer Service rep (Bharat Sabnani) that is not assisting me very well. I have asked to speak with a supervisor and my requests are being ignored. There has to be someone else I can escalate this to. It is in regards to a Double Wide Detox Stomach Wrap that took almost a month to deliver and when it was delivered the wrong size was sent. I am now getting the run around and my requests/emails are being ignored all together. I can not believe I'm being treated so badly over a twenty dollar item. I placed the order correctly; I waited patiently far longer than I should have, there should be no reason why I can't get a refund for the item.
Have order a couple of times from Groupon and have been very happy as you always good a lot for your money.
From the business
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Saima,
Thank you for being in touch with us via Site Jabber. I am so sorry to hear you are not satisfied with your purchase.
We stand firmly behind our products and would not want to risk our reputation by selling anything less than authentic.
Please send me a message with your order number and I can arrange for our team to reach out to our buyers for a authenticity confirmation for you.
I look forward to hearing from you so I may resolve your concern.
Best,
Jason Faria
Director, Customer Service