GrouponReviews 5,284

I recently had the worst online purchase experience ever with Groupon! I bought a cell phone from them only to find out they are shipping it to an address I lived at four years ago. I made sure before purchasing the phone that my address listed on Groupon's site was my current address. When I tried to call them to correct the mistake, I was told that I have two hours to call them about the error. Unfortunately, the confirmation was sent at 1:47 am while I was fast asleep. Mind you, there is still no tracking information posted which most likely means it still hasn't shipped! So I asked "what happens if who ever is living in my old apartment doesn't return it?" Their answer was "it gives you a definite OPPORTUNITY for a refund". What?! So they know they are going to send it to the wrong address and it may never be returned. What are they willing to do to correct this? "We can file a claim and TRY to get you a refund after you wait 7 business days to prove you didn't get it." My only hope is they ship it UPS who may be able to change the ship to address. Wonderful right? I will never buy another thing from Groupon and I sure hope anyone that reads this thinks at least twice before doing so. Oh by the way... there is still no tracking info. Dan in SC

There are a few good local deal, but be careful. Some deals actually cost you money. For instance, a local massage therapy package for $40 for a massage therapist that normally charges $80, only if you check another competitor, he charges $50 for the same $80 massage and does half hour massages for $25, which is all most people need, so by doing your homework, you save $15 by not using Groupon.
Another instance is a GoPro camera for $399. You can buy the same camera and set up on eBay for $389 brand new.
Many of the "deals" aren't deals because you find that the $30 flower arrangement certificate going for $18 buys you relatively nothing and the flowers you really want cost $150, so you are spending $120 of your own money on them with the $30 off you bought for $18!
In short, that bargain may cost you dearly and limits you as to where you can purchase or redeem the certificate.
There are a few good deals, but check out the manufacturers direct and check Amazon and eBay first because you might find cheaper deals there that save you money and give you greater options and choices.

Occasionally things I have ordered from here are pretty decent. But a lot of the stuff is poor quality and not really as pictured or described. I ordered a hammock recently which is great, but the bike lights I ordered were useless, wouldnt stay on the bike, and burnt out after only 3 days of sitting on a tabel after installing them on the bike failed. Also bought a different bike light recently that claimed to create a flashing red "lane" for cars to see you but it seems they installed the light in such a way it hits my legs and not the street. The regular flasher works fine on that product, but I bought it for the "lane-maker" light, I already have a regular red blinking light. Also, the gold charm necklace I bought was much smaller than pictured, and has trouble staying on my front, it gets caught in my hair and on my shirts because it is so small and delicate.

There are other comparable sites in our area but none have proven to be managed and executed as well as Groupon. Each offer displays in detail what to expect and includes the merchant's web site and/or telephone number so that you can research the deal before you buy.

After using several other sites with similar offers, we have always returned to Groupon. Groupon has become our number one source for fantastic deals especially when you can apply their promo codes in addition to the merchant's price. Groupon is the BEST!

I have ordered 6 items from Groupon since its going to be my Festive Season. Out of 6 orders, 2 orders has been sent to me very late and that I have to contact them several times. 2 of my orders was been cancelled after more than a month and yes I have received one of the refund and still waiting for another refund without giving any compensation.

Two of my orders been cancelled after SEVERAL CALLS AND EMAILS to them. Last email written by them after my call complaining of not receiving my item. One of the statement saying that they have delivered the item to me! WTH! So do they actually get the message of my call saying that I did not receive the Item. Contacted them again and one of the customer service said that we will refund you back.

I really dun expect their Service is so bad. Need customers to call and send emails to them several time but nothing happened and in the end "We will refund you back" that will be after more than a month.

Have used Groupon a few time and only 1 time was ok the last was for The Vinyard at Florance Hawaii night and wow what a rip off I suggest staying away from both of these companies. Bout the tickets stated night of fun pig roast wine tasting etc. said good for admission well yes good to just walk in the door. Everything else cost no where did it metion this drove over 2 hours rt and was so mad. But Groupon says it said admission yes it did but also said wine tasting, pig roast etc...

I have purchased several items on behalf of my family members from Ideeli a few years ago. Back then, they had great customer service and I didn't have any issues with Ideeli.

Recently, I decided to purchase something for myself. I saw a flatware set which was at a good value and I bought the item. Since I was already buying this flatware set, I decided to buy other items to make use of the one-time shipping.

I should have known better that the sale was too good to be true. After they shipped the items that weren't really on sale, they sent me an email saying that my order was cancelled because they don't have the item. However, the next day, my item was back on sale again! SURPRISE!

I reordered the items and of course, it is on infinite delay until further notice. It takes forever to connect to the chat, and when I did connect to the chat, the customer service representative kept telling me to cancel the order (instead of actually helping me). I could just feel their laughter as they repeat, "We don't have any information. Do you want to cancel your order?"

Now I don't even know if I'm ever getting my stuff.

TLDR: They lure you in with good sales hoping that you'll buy other things which are non-refundable. Then they cancel the item which they use to lure you in and ship the rest of the crappy items. You end up paying for shipping and buying things which aren't really a good deal.

I received an invitation to a private warehouse sale and purchased a Saint Laurent bag. It was all kind of sketchy and I should have known but I was assured several times by the manager that the bags were all authentic. Turns out it's not when I had the bag authenticated they gave me a list of reasons the bag was a replica and now I feel stupid. I contacted the guy who put the entire sale together and of course all sales are final. Ideel has no integrity and they don't stand behind the products they sell just trying to steal money out of pockets.

Arrived a party of 4 of us for Buffet and drinks for deal advertised as:
"Ocean Bangkok Phrom Phong: Weekend A La Carte Buffet with Drinks at Ocean Bangkok."
[LOOKS GOOD EH?]

But, the only meal option was a card in a plastic holder presented listing a few dishes.
Drink list was similar, but restricted to several specific cocktails and certain beers.
Location was far from what the photos showed, and deserted, staff did not attend to us, we had to hunt someone up and tell them we were there for buffet as advertised.
I thought we had the wrong place at first.
No other diners were in sight and there were no tables laid out for dining.
It was as though we should not be there.
A couple of local ladies tried to look attractive by the pool though?
We did eat, and drink what was available rather that spoil our day, and the offerings were good, and the waiter tried to do his best to turn around our disappointment.
So as with a lot of Groupon promos, buyer beware!
As its not always like what you see in the pictures.
To be fair, even if the wording was tricky, adding the term A La Carte to the advertised buffet, maybe covers them for not presenting a buffet.

As a merchant, I did Groupon deals a few times. Most of the time, clients are nice. Sometimes they can be rude & vicious.

I am a Massage therapist. I opened my studio in 2014. My first deal was $29 swedish (Groupon takes your regular prices & sells it for 50% off & merchant keeps half of $29). Your first deal they collect 50%. If you sell alot, your new deals after the first deal, you can keep more. You need to negotiate with Groupon. The more services you offer, the more % u keep. It works well for service industry. Doesn't work well for products.

I don't understand all of these negative reviews. And who buys anything these days without reading the "fine print"? Sometimes when I read the fine print I decide against a deal that at first looked promising. I also thing their customer relations is awesome. Never had a problem when the groupon sponsor was uncooperative. Groupon quickly refunds my money. Fast. I usually buy a few of these per month.

They do have less bargains than they had in the past. And some aren't really bargains. But a sharp eye will do just fine. I love this site, and will use it until I experience a problem that cannot be solved. I've been a customer for several years, and so far, so good.