GrouponReviews 5,284

I have updated my detailed review, it had appeared under the title "FRAUDULENT"

Here is the link to a complaint form on the New York State Consumer Affairs website:

https://www.dos.ny.gov/consumerprotection/form/complaintform.asp

This company needs to be reported to the agency that protects consumers. Groupon has acquired Ideel. That's not real startling news, since I've noticed Groupon's customer service is also not the industry standard it used to be.

My verdict: NIX to both companies.

Ideel finally honored my $99.99 credit after I wrote their customer service about how their terrible online reputation was going to cause them to close shop, and their jobs would disappear along with the company. All of a sudden an order that never would complete arrived at my doorstep. They even gave me a ten dollar voucher for my trouble. They can keep it.

Ideel: Unsubscribe
Groupon: Unsubscribe

I found good offer of K2 TV wall mount on Groupon.com. I ordered that product and received the wrong product. I called customer support of Groupon and they said they can't send the replacement. I need to return the item and order the product again.

I returned the item and order the product again. You know, 2nd time I got the same wrong product.

This is not acceptable at all and I was not expecting this kind of service from Groupon. They are selling some other item on their website and sending something different. It's kind of like a fraud they are doing. I am very disappointed as I already wasted my 2 weeks time for waiting to mount my TV on wall.

A purchase I that I made came back and said "Failed transaction", I thought that that was the end of it. I didn't want the product and bought a different one. I even called my bank and made sure that the transaction was cancelled. What I did not realize or "read" according to groupon was that they will continue to try and charge my card for the next 24hrs! So they charged me 18 hrs later when they figured that my bank would accept the charge. However, I was never notified. Well, actually I was. An email was sent 18hrs later... At the very bottom in small print of the email that stated "Failed transaction" it also read "we will keep trying to charge you for 24hrs." I called twice and both times got two completely different reasons for why they did it and why they couldn't cancel the charge. Both from supervisors. One supervisor was even yelling at me basically telling me how stupid I was for not "completely reading a personal email"! I don't consider groupon emails personal. Again, the supervisor told me I was stupid. Long story short, didn't refund my "failed transition" Sneaky and fraudulent. I am done with groupon, they don't really even have the best deals. I was surprised that amazon had the same deals or even better ones! So many other sights also for "goods" Groupon is horrible and pretty ridiculous supervisors.

I ordered a Shed from these people, after 18 days of calling and talking with there customer service people and getting NO WERE There shippers called me and lift a message to call them to schedule a delivery. I did call to find out the number is on a Fax machine so I wated and called several times again. I then found the correct number for the shipper the following day. I called once again, OMG I started talking with a live person I gave my name and shipping number was told all the trucks were out on the road and the shipment could not made for another three days. The shipping company is 25 miles south of my address. I explained to this person< I had been waiting for 18 days for this item, I was told there was nothing they could do. I then called Groupons office and explained what I had been going through and asked if there was anything they could do. I got a no there is nothing that could be done. I told the Groupon Rep. To cancel my order and return my money I was told they would do this for me. The return of my money would take 7 to 10 days. Oh my I will never use this company again they have no answers and give you no help.

Tried to buy a dress I liked from likedtoknowit's instagram. It led me to Ideel- I had never heard of this site before. Ordered my dress--they gave me an expected delivery date... the dress never came. I tried to email them and I was supposed to get a response within 24 hours- no response. I used their chat system- they said they filed a claim and will get back to me within a week- never heard back. Tried to contact them via telephone (which is not listed anywhere on their website). Their number rings a few times then takes me to an answering machine. What kind of online company has an answering machine service?! Worst online company I have EVER had to deal with. It's a rip off & scam!

I guess I got lucky with my Groupon. I did a food coupon and was told that I could redeem it on my phone. I'm usually skeptical about doing such so I also printed out the voucher.
Well needless to say when we got to the restaurant the voucher was still on my phone so that was a relief.

I haven't really ordered any goods from them. I've seen a lot of things that I would like to get but haven't had the guts to go for it. Maybe I will start small and see how it turns out.