GrouponReviews 5,284

DON'T USE THEM!

Tried to make a purchase with gift card money and they demand a credit card even though no money will be put on it. Called customer service and had to wait a long time (how many things could they be doing? Must be all complaints). They force you to use one and then keep the information!

After you give them a card, they keep it and you cannot remove it on the website; you have to call them. They're obviously using your information.

DON'T give them credit cards! Stop them from doing this.

Be extremely careful browsing groupons - accidentaly hit the "buy" tab and it's yours. Period. You find out you bought it when you receive a confirmation email. You only have two hours after purchase, not after confirmation, to cancel the order. Depending on how often you check your email, there's a strong likelihood that you are stuck with whatever the item is. It has now happened to me twice. The first item I was able to return ( a big drag as it was sent to someone else, 1500 miles away); this second time (today) the item is nonreturnable - and absolutely unwanted, unneeded by anyone I know. Fortunately, it wasn't an item costing several hundred dollars - but, even if it had been, Groupon' answer is - "too late!"

I placed an order with Groupon... not my first. An hour later, I found the same item for much cheaper elsewhere. Went to the Groupon website to cancel my order. I received an Order Confirmation with Order Number from Groupon by email. Clicked on the link they provided to "Cancel My Order". When I got to the website - my order was not listed. I tried to call - but the recording said basically "they are too busy to answer the phone". So, I used the Chat feature. After 45 minutes of "chatting" where I provided EVERYTHING - my order number, the credit card I used - I even scanned and emailed a copy of my Credit Card statement showing the Pending Charges from Groupon. They just could not find my order and told me they would contact me if they found it. This morning, I get an email saying they found and it "thank you for your order". They did not even cancel it! Now, I have to spend another hour trying to get in touch with them to actually cancel the order! So amateur I couldn't imagine ever shopping with them again! Poor, poor service.

I have bought things off Groupon before and have had no issues and always received what I ordered however when I decided to purchase a refurbished phone from ezy gadgets this was not the case. They sent me out the same phone twice that did not work and are now refusing to pay my delivery costs. The customer service from this company is beyond terrible. I would advise people to yes use Groupon but please avoid buying a phone from ezy gadgets you will be left a month and a half after purchase with no phone and angry at their nonchalance. Avoid at all costs!

I've only had pretty good experiences with Groupon. Any time I've had an issue, they have resolved it. Great way to save on restaurants, activities and other local services.

Groupon is a site and an application where one can puchase coupons at affordable rates for two. Coupons for all types of deals are present be it saloon, restaurant or gateways outside city. These are very affordable. You just have to purchase the coupons online, book your appointment, show the print out of the receipt and enjoy the services. Deals for all types of places rated even 5 stars are present here. The menu and service details are also present. It is a well informed site. The quantity and quality of the services are very good although not as compared to without coupon because the menu and services are fixed here. But the quantity of food us enough for two people. I continue searching for deals on Groupon and when ever I find anything good I use it and will continue. Nowadays even offers for bulk booking are available. So keep searching and enjoying.

What happened here? Ideeli was my favorite site for YEARS. I can't even begin to tell you how many people I got to sign up, and without even trying to get the referral credit. It was my main source of apparel and household items that I probably had a near-addicition. I took a break to save money for my wedding and I see a Groupon site? That looks like a toilet? Gross. Their site design was sleek clean and easy to navigate. There was a column the showed your recent views. This new site is garbage and it sounds like customer service is also a pile of feces. Ideeli used to be so responsive, helpful and stylish. Now it looks like a site that an intern made. So sad.

Ordered some dresses, they were too small. Sent back, was issued a credit to my account. I knew I would probably not order anything else since their clothes run so small. I emailed them, they said they don't do refunds, only credit to the account. 2 years later, my credit in my account "magically" disappeared. Contacted them regarding this, and was told since another company bought them out I was out of luck. Tried to dispute on my credit card side, but unfortunately since I had closed that credit card account, they could not do anything about it. So I'm out $69. Not a lot, but not exactly small change. STAY AWAY...

I recently purchased two apple watch bands (in different colors) from Groupon. I received one watch band and it was broken. I returned the item and received a refund. It took over a week to receive the second watch band that was ordered at the same time. When I opened the package, it was not a watch band but a protective cover for the face of the watch. I contacted customer service and they told me to send the item back for a refund. It has been over 3 weeks and my refund status is now closed. When I contacted customer support they said I received a refund. I did receive a refund, for the first band that was broken. However I have not received a refund for the wrong item I was shipped. I have contacted customer service 4 times and receive the same generic, prewritten email response each time. Customer service is obviously not a priority and not taken seriously.