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Groupon Reviews Summary
Groupon has a rating of 1.8 stars from 5,284 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 242nd among Daily Deals sites.
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If I could give them a negative number I would. I ordered something quite expensive, and when it arrived it didn't even work. When I called, I was treated horribly, was told I could pay to send broken item back, and they would refund me in about 5-6 weeks. Keep in mind now I don't have what I paid for, AND they are holding my money-nearly $600. To add insult to injury, they just really don't care if you are upset or inconvenienced.
If you are thinking of buying anything over $10, JUST DONT!
If I am only allowed to cuss out Groupon here I will do that! Freaking Groupon! It used to be good. I purchased the Ticket for today's show March 11,2016. There is no way in this freaking world where I find the ticket. At first when it was not expired I was still able to see it in my account. However today is the show and I don't find the ticket I purchased at all. There is no option to print it out or to redeem it. Their stupid customer support I asked them to email it to me. One sent me a link that I don't even have the idea how to access as it was telling me I don't have the stupid account. I am saying bad words here as I am very so freaking upset. I have used Groupon a lot. But I will never ever use their company again. NEVER!
I HAVE NO DESIRE TO EVER VISIT THE IDEELI SITE AGAIN! I HAVE BEEN A MEMBER FOR MANY YEARS AND HAVE USED THE SITE A LOT! BUT NOW THE QUALITY IS VERY LOW AND THE SHOPPING EXPERIENCE AWFUL... I DON'T BELIEVE THAT PEOPLE WHO ARE LOOKING FOR A HIGH END DESIGNER DISCOUNTED PRODUCT IS A GROUPON CUSTOMER LOOKING FOR A $75 THREE DAY CRUISE!
I have bought so many items from ideeli over the years. Some are my most cherished, ones I didn't care for, were an easy return.
Now my favorite shopping venue has been kidnapped from me. I am so very sad.
What is the ransom? I'm certain I can get other FORMER SHOPPERS to pitch in, just to get you back safely!
Some of my best on line shopping experiences are through Groupon. And when there's a question or a problem, you get to talk to real live American. And they bend over backwards to help solve any problems or to answer your questions. And the deals are GREAT, and so is the quality.
Every time I scroll through Groupon it's amazing how I always find the one thing that I was always looking for and most of the time I didn't even know I was looking for it... lol The prices are amazing and I have never had a problem getting the item I purchased or using there code and redeeming it at a website.
I almost buy all my presents at Groupon and spoil myself. Last thing I got was a massage for 10% of the normal price, love it!
Also the deals on restaurants are amazing, many times 50% off!
Groupon gives not only clients but merchants ways of coming together. And it brings the community together to shop locally. So far I've saved and purchased gymembership. Cosmetic fun. And resteraunts!
Love you groupon!
I would give Groupon a 5 rating except for one thing. They need to add a shopping cart to enable buying multiple items with one shipping fee. There service is good and the goods are received in a timely fashion.
Very disappointed with Groupon. Tried to order something today and got error about something with credit card I was using. I checked the card status and information Groupon had about the card and all was good with both. Tried using another verified credit card and got error "Bad Request"
So I called Groupon customer support was advised wait time would be an estimated 3 hours and 30 minutes! I submitted this information to their website help submission system and requested that they remove my account.
Tried latter and not better, advised wait time would be over an hour!
So sad to see to good companies going down the drain like this... Sad, they did have some good deals but, with this level of customer support, it's just not worth it!
Groupon is the reason I spend too much money. I think I have an addiction and need a twelve step program. Lol! Have bought tons of things from the site, things to do around town and products that get shipped to my door, I have not had a single bad experience with them.
Groupon admin staff has ben prompt in answering any queries and resolving any issues before they escalate.
Hello dear,
My name is Blessing!, i am tall and sexy looking young girl, after reading your profile, i will like to have a relationship with you, pis reply me back, have a nice day and God Bless you,
*******@hotmail.com
This was three years ago and I couldn't find a number to call to get my money back. 240.00 bucks. My bad
I purchased a Groupon for the Bliss Nail Salon for my daughter. I did not know it was not the luxury chain BLISS Spas, but a tiny unknown nail place on the second floor of a bldg on Lexington Ave, NY. I asked for my money back. After much discussion I received Groupon bucks but not for the entire cost. I lost the $10 promotion dollars that I used to purchase this awful Groupon!) So not nice. The representative ended the discussion with "sorry there's nothing we can do".
No to both questions a very honourable company never had a problem but this can not be said for another online one that transferred it's business to another one then that went bust now I see they have started up again so beware as i lost money Only deal with established ones
I love me some Groupon but seriously, read ALL the fine print and ask questions before you buy. If you do you should have no issues. I've gotten some awesome deals with Groupon and I love the local feature.
I had about $80 worth of credit on my Ideeli account which has now disappeared. I think everyone here having similar issues we should all become one voice and go after these people legally. Like filing an action lawsuit for stealing people's money. This is absurd.
They should have just said they were closing Ideel since that's what effectively happened. No more Tahari, BCBG, Vinice Camuto and other favorite luxury steals! The Ideel platform with limited quantity and limited time to grab them was unique and felt exclusive. Who wants to see cheap leggings between headphones and a flat iron with "500+ purchased" under it? No thanks.
Looking for - but have not found - something comparable.
From the business
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members