On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Groupon Reviews Summary
Groupon has a rating of 1.8 stars from 5,284 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 242nd among Daily Deals sites.
We monitor reviews for authenticity
Have got a few getaway packages through Groupon have been fun.
Have had an amazing experience every time I've purchased from Groupon, that has been a lot. Great customer service, great products and just love this site..
Groupon has a great return policy and Cheap Prices
What happened to the large variety of quality clothes that were available on Ideeli/Ideel? I loved the site and bought so many beautiful dresses at affordable prices. Now, I can't find anything worth purchasing on Groupon. Based on reviews of Groupon that I've read, many people appear to agree wtih me. I agree with several people who stated Groupon has nothing but trash on its site. Please bring back the "old Ideel!"
They sent me a email that had local deals list, one being half off at Donatos. On the screen that is show they list the name of the company, the discount and big green buy button. I thought great and bought it and thought great until they sent the voucher. It turns out the voucher was only good at one location 80miles away, and they call this local. This was the first time I had used and did not relize there is a bunch of fine print that you have scroll down below the green buy button. I sent a notice to cancell the deal right away (within a half hour) and they said that I missed the window to get refund. Their web page stated you had one day to cancell, but all they would do is give me groupon bucks, no cash back. I will never use them again.
They sell poor quality electronics, my buying experience was risky buy at Groupon, not worth buying from groupon
Always a great bargain and tremendous bang for your buck! Customer service is exceptional and they are a pleasure to do business with. I highly recommend.
Bought a groupon for canvas people,,, needed the promo code... from where? Not anywhere to be found, of course groupon web site just takes you circles and not a place to send or ask for help.
Just frustration,, going for a refund,,
Nothing much to say but this sight is legitimate and your guaranteed good products and speedy delivery within a week. Only downside is some product are on and off the next day.
I bought an electronic dog invisible fence. It will not stay charged. Groupon only offers a 2 week return policy! I will never buy electronics nor anything but POSSIBLY groupons for restaurants from them ever again!
I ordered a dog bed from one of their retailers. It was to be shipped to my work. After not receiving it 5 days after the tracking said it was in route, I found out it had been returned to Groupon. I called customer service and their solution was to just refund my money. I still wanted the dog bed! I'm not thrilled with their resolution, considering it was never an option to send a new one, overnight one, nothing. Needless to say I won't be ordering products off of here any longer. Amazon has never had this issue with delivery to the very same address.
Groupon never disappoints. I've ordered everything on the site: from hotel rooms to gym passes and even clothes, I don't think there's anything I haven't tried.
It's not always exciting stuff, but when it is, it's absolutely worth it.
The key to Groupon is to only buy during sales. I've had deals where it was so reduced it was almost given away. True, some establishments will give you the 'Groupon treatment', but who cares? It's a fun way to discover new companies at a reduced price.
Groupon used to be a really big thing. While I was in college I would hear a lot of people discussing it. A lot of people claimed to save a lot of money, so I figured "why not?" It was really great around 2013. However, I just cannot really find anything interesting on there. It has really fallen off from what it had been and I just don't find much value there at this point. It's almost like most local businesses have abandoned it.
I use groupon mostly to take my lady out every once and a while.
Good prices for gift cards and the occasional class.
I have used Groupon a few times with pretty good results.
I use Groupon some times. I have not had any problems with Groupon for now.If they have great deal, I definitely stop by their web site!
I am so disappointed by the way Groupon has transitioned its purchase of Ideeli into just another Groupon experience. Instead of seeing quality designer clothes for sale, They show pages and pages of low end products that are not enticing at all. Why would Groupon spend all this money to purchase a designer site, only to transform it back into Groupon Cheap. Again, so disappointed.
I have ordered, reluctantly, from this company and believe it if not, I received all that I purchased in a timely manner. All items were just as advertised. I was very pleased!
I purchase a drone and it came to my with two of the four propellers not working and the camra did not work. So I asked for a refund, now I am in an email battle with their so call customer support. They keep sending me to the murchant who has been unresponsive! I think group is the murchant and they should refund my purchase, if they want to represent bad bussness that is their issue, I want a refund and should be able to get it since the product does not function... Bad bad bad service
Returns or refunds are easy and they offer gift cards you can use onsite if you don't want to use your personal credit card
From the business
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members