Groupon UKReviews 175

DO NOT USE! Had nothing but trouble from light bulbs to multi gyms I have had to contact customer services on all products the latest being a home gym £450 which is the size of half my garage! After nearly a month I've been told it's been lost in transit! Haha it's ok though because they've offered to refund me with bloody groupon credit! Luckily used credit card which will refund properly another instance was a mattress after nearly a month of back and forth they cancelled my order due to suspicious activity they are a joke of a company

I purchased "Looking4Parking" Groupon voucher worth of £4 which said it will be up to 35% discount. Instruction on Groupon was not clear or concise, it just said to put Groupon code while booking. The only option to enter the code was at the beginning, before you pressed the compare
Button, which I did but no discount was shown. Even more the price
With the Groupon voucher was £76.95 when if I would book without
Voucher it would cost only £67.72 which is £9.23 more. At that time
I presumed that discount would be deducted at the end so I carried on
With booking. However it never did.
I phoned Groupon and I was told that I need to bring printed voucher on
Arrival to the company and will get discount refund. I phoned the
Company for confirmation but was informed that Groupon provided me with
False information as no refund will be given. Also they confirmed
That my booking is not discounted and I can not change or cancel it
Due to the type of booking. They said they can not help me here and
Advised to contact Groupon and solve the problem with them since I
Bought the voucher from Groupon. However when I contacted Groupon they advised me to talk to "looking4Parking" to sort out the issue and get refund of any surcharge from them as they would not going to pay back any difference that I lost using my Groupon voucher, even though it is Groupon who advertise that they have contract with the company on their site and they should take responsibility when something there is a problem.
Groupon absolves itself of responsibility by throwing problems back at their loyal customers. Groupon just misleads customers and deliberately conceals the full information which leads the customers to believe it is a good deal when in reality it is just a con. I am very disappointed with Groupon services and "deals?" luckily it is not a large amount that I have lost, though stop using Groupon in the future.
I am relieved that I realised what a shady company Groupon is before investing into a more expensive deal.

'i used groupon for the first time Unfortunately I didn't read the reviews, i brought a ratten garden furniture for the summer. But wont be getting it. The furniture arrived round about a week late.
When it arrived i followed the instructions checked every thing was there took great care in assembling it. But had problems assembling parts of it and there was other parts damaged. We phone the company on the paper work they told to take photos after we sent the photos we were told they didn't have the parts contact groupon.
I did after a number of phone calls email i got told we could have a different one for the same price so it was agreed. But then got told the company now have the parts. We were told the parts would be there in two days on the day the parts were supposed to arrive told the company didnt have the parts when we asked about the replacement which had been agreed they said they were now out of stock.
We were then told if we keep the broken set we would get a £20 voucher ( so they wanted us to spend hundreds of pounds on something that is broken.
So weeks of being messed around no customer service the people on the end of the phone or email don't know or care what they are doing. So think again about using Groupon

I purchased a deal worth over £100 as an end of term family treat. The Groupon site was slow and when I purchased my deal it showed an error message stating my deal could not be processed. I retried and my deal went through. When I checked my details, it had taken my payment twice due to the computer error. I contacted Groupon and explained their error and they have refused to refund the money, stating the deal was non-refundable. This is computer theft, pure and simple. BEWARE this company have no scruples in taking money fraudulently.

Groupon is a disgusting company. We purchased a voucher and the merchant was unable to validate it therefore advised that Groupon will be refundig. The amount in question here is £275. We've been calling them weekly for months now and they keep making excuses of ' we had your incorrect account details' or ' the money is still pending ' or ' it should be going in in a few days'. It's been months now. Will be taking legal action because this is appalling and will never buy from Groupon again. My friends and family have headed our advice and not purchased anything since.

Don't use them, their customer service is abysmal. Brought some garden furniture which should have included a rain cover. Cover wasn't in the box, reported this immediately to Groupon via telephone after waiting 15mins for customer service to answer the phone. Told they would look into in and get back to me within 7 days.

Five days later receive an email basically accusing me of lying and telling me it was in the box and I need to check it again. I emailed them back stating that it still wasn't in the box, 5 days later get another email from them saying they'll look into it.

The rain cover is under £50 in value, how difficult would it be to post another one out to me. This was my first order with them and it will be my last, would rather go without than use this company.

I ordered a Kids Foam ABC Puzzle Floor Mat: https://www.groupon.co.uk/deals/foam-abc-puzzle-floor-mat which was advertised saying the following;

Product Details
Can be assembled into a spacious mat
Letters from A to Z
Numbers from 0 to 9
36 interlocking pieces
Material: EVA foam
Suitable age: 3+
Dimensions

Single piece: 17cm x 17cm x 0.95cm
Assembled: 85cm x 136cm

Firstly it took much longer than stated/promised for them to actually dispatch the item, resulting in me having to prompt them, asking them where it was.

Then when they finally did send/deliver the item it was far from what they described above.

Above they have stated A-Z lettering and 0-9 numbering that accumulates to you receiving 36 Play Mat Squares. However, what i actually received was this;

Nine PLAIN, poor quality Play Mat Squares.

Yes just NINE squares without any A-Z lettering or any numbering/pattern of any description... which is far from the promised 36 pieces.

Absolutely nothing like the product described to the consumer.

From my perspective this is false advertising and therefore warrants a complaint to Trading Standards. Groupon have been pulled up on this kind of thing before on programmes like BBC Watchdog.

Whats worse is that now i have approached them about it they are being most unhelpful. They are simply repeatedly sending me a generic "How to Return an Item" email.

No offer to replace the product for the correct thing, or refund me. They expect me to make the first move here and send the product back before they return my money. I would usually say that this sounds completely fair however considering the lack of trust that they have gained with me, I'm reluctant to send back the goods before i have my money back because I'm fearful i may end up with no money and no item at all, albeit that its not the item i thought i was purchasing.

My advice is to NEVER trust these people. It doesn't take much research to find that they have falsely advertised and sold fake merchandise on a number of occasions and then have been most unhelpful and uncooperative at the point when the customer has asked for money back.

I'm disgusted with Groupon UK.

In December 2016 my account, along with many others, was hacked and items were fraudulently bought using it; however, all the money that went from my bank account was reimbursed. In about March 2017 I tried to use my Groupon account again to buy something else and it failed due to unknown reasons with the same failures happening twice on different purchases in October 2017.
I reported these failures to Groupon on each occasion and told them that there was something wrong with my account (probably as a result of security measures they put in place on my account after the hack); but every time they ignored me, said there was nothing wrong with my account and I should just try again later. In October I decided enough was enough and told Groupon that if it failed one more time then that was that and I wanted out.
In March 2018 I tried to make another purchased and it failed due to the same unknown reason again. I wrote to Groupon and said that either I wanted the credit I have on my account (about £25) sent to me directly, or I want goods to its value sent to me; and I want my account deleted. Groupon claim they are unable to do this and I have received this reply to my request:
"As much as I understand your situation I am afraid that in request to your monetary compensation I cannot comply. Groupon can only refund the price of an order and provide a gesture of goodwill in the form of Groupon credit.
I am sorry for the inconvenience, however we do not have the facility to place orders on behalf of our customers, so we will unfortunately be unable to send you the plant." (The 'plant' is the goods I wanted to buy in March.) I do not find this acceptable as there is no guarantee that if I open a new account the same failures wont happen again because the security measures may be linked to my name and not which account I am using, if this happens Ill be back to where I am now.

I am writing this as a warning to those that use Groupon: if anything goes wrong then their customer services are next to useless; and even if they eventually admit liability you won't be able to extract any money you have with them in a useful form.