GrooveBookReviews 315

I do not recommend groove book. The app was very frustrating, and crashed 3x while trying to select my 100 photos. While the site did say to allow ~15 days for the book to arrive, I believe mine took closer to 10, so that was nice I guess... Though I was super disappointed with the quality of the pictures. They were all dark and blurry - I don't feel like they're useable for anything... I can print through Costco photo center for 13 cents a picture (4x6) and they are high quality and ready within an hour or two. I'm not using this service again.

I ordered a package for 8 groovebooks from QVC, super excited! Placed first order, says shipped 4/30/16, I emailed customer service they said it would arrive by 5/20/16, still NOTHING! I emailed them AGAIN this morning. As my 2nd book is ready to be created I haven't even received my first book... so cant give review on quality yet but the time frame to receive your order SUCKS! I WOULD NOT recommend this to a friend I can go to walgreens or cvs and choose photos and get them developed way easier! Also process to choose photos very hard I have to TAP picture on my phone hard to choose how many just weird and I have a Galaxy S7 phone, also to download pics takes way to long... it took my phone all night to process. Once I receive all my 8 books I WILL NEVER order again

I have had groovebook since February, and I have been very satisfied. I was surprised at how many bad reviews there were, because so far I have had nothing but a good experience. My mother and I both have it, I have both accounts linked into my American Express card. Our cycle ends each month on the 17th, and we usually receive our photo albums within a week and a half. The pictures are always very clear (but I have a really good camera on my smart phone) and they are always exactly how i laid them out when uploading it. I seen this on Shark Tank and fell in love. Now that they are with shutterfly, it's even better, because we get to order the magnet with the photo as well. And that comes usually within 7 days! Definitely give groovebook a try!

OMG! I ordered a book on April 12th and now it is May 13th. When i wrote to customer service, I got a response saying "please wait 15 days and you will have it". WTF! Its been a month! Groove book obviously doesn't care about customer satisfaction and I'm pretty sure they won't survive for too long. Don't even waste your time or get too excited about it - you do get what you [ay for and for 2.99, you get nothing.If i could give them no star - i would!

When I received a one year subscription for Groovebook for Christmas I was really excited, until I tried to print my first book in January. I got an error message that said there was a credit card issue. I ignored the message and forgot about printing the January book. In February, I tried to print the book again and got the same error, so sent an email to *******@groovebook.com. I thought the issue would be resolved simply, but when it wasn't, I got upset and sent an email to groovebook asking for a number to call so I could talk w/ a human... instead of getting a "canned" FAQ answer that did NOT help. I just kept getting an error that stated I needed to enter MY credit card number to resolve the problem. But, my 1 year gift subscription had already been paid for, so why does Groovebook need MY credit card number? Four emails and 4 months later, I am still trying to figure out a solution, but why should it be so difficult? Suffice it to say, that I have yet to receive a book of printed pictures and my daughter's credit card has NEVER been credited, but what the HELL... it's just money! And in my opinion, the way this outfit is being run, they're probably doing this scam to at least 100 people a day times 365 days a year... pretty soon, there won't be a Groovebook because they've stolen enough people's money so there will be no need to stay in business? Bad company, NEVER, EVER use them if you can find an alternative. Hey, Wal-Mart is a reputable business and they can get your pictures printed for almost as cheap as Groovebook and they can't get away with outright STEALING from their customers. USE GROOVEBOOK AT YOUR OWN RISK! You've been warned!

DO NOT FALL IN TO THIS MONEY MAKER TRAP!
Will not let you submit your order when you want to. They give you a short day or two where you can submit the pictures. They do not have a phone number for customer service! They will not cancel your subscription! The photos are not great quality and pictures are not centered properly. This was a fantastic idea that was started on SHARK TANK and then sold to shutter fly. I bet the people who designed GROOVEBOOK are cringing right now!. Shutterfly, you should be ashamed of the way you are scamming people!