GrooveBookReviews 315

First off... the groovebook concept is nice and appealing for all those cell phone pics that just hang out and never get printed. It is such an appealing concept to teenagers. My daughter joined and linked this revolving charge to her little bitty bank account. When she realized the quality of the pictures weren't very good, and it was a painful and slow process to upload pictures... she cancelled the subscription. It's been over a year, and I still notice charges to her account. Their customer service is the WORST ever! You can not talk to a live person. It's utterly frustrating trying to get any type of resolution. I would never ever recommend this company to anyone! Too bad, they didn't let someone take over from Shark Tank... hope you sleep well at night knowing you are unethically taking money from so many people and not providing a product. Totally unbelievable! $3.20/month adds up when you are charging hundreds and hundreds of people with no real way of disputing charges. Shameful!

I also had Groovebook for over a yr. All of a sudden it tells me my password is wrong. It was not. So I changed it and updated my account then it stated I needed to verify my address. I did and it still said to verify address. Then my password didn't work. When I contacted groovebook they said they deleted my account per my request. I never requested this. They had to have there tech locate my account. Once they did my password wouldn't work to sign in. They said they can not reset it from there end. Funny because neither could I seeing how the only way to reset it is by logging into your account and going to reset password. Hmmmmm how am I supposed to do that when my password does not work to log into my account. They want me to create a new account. Sure they do so I re-request photo's I already have printed. I requested 3 books so thats figuring out which 300 are already printed. Something is not right with groovebook. Reading all of these comments the same thing is happening to alot of people.

I cancelled my subscription weeks ago because my phone broke so I couldn't upload pictures to it, yet they would still charge me. For what guys? You weren't doing or sending anything. Greedy! I decided to start a new account since I got a new phone. So I went to put in my address and groovebook tells me they "changed my address and to make sure it's ok." Uh no, it's not. It's completely wrong. So I tried to enter it a different way 3 times, and it still keeps doing it. Hey groovebook, I put my address in correctly, I don't need you to assume it's something else and take it upon yourselves to change it. You really suck now. Get it together before we all find something better, and cheaper!

So I have ordered exactly one Groove book. One. In like a year. Yet I've been billed every single month. Not at $2.99 as advertised. But at $7.99. I finally emailed their "customer service" and received a reply saying they would give me so many free books since they had charged me. Figuring I'd give them one last chance I began uploading my photos for their July book. Well... guess I missed their deadline because this morning I went to complete the uploads wig pics of my grandaughter that I took on the Fourth of July and July's entire book is gone. Not even an option to go back to. I can reorder Hi ed book or begin August's book... BUT WAIT! I NEVER ORDERED A JUNE BOOK. SO WHY THE HELL IS "REORDERING JUNE" EVEN AN OPTION? I'm filing a complaint with the Better Business Bureau, I'm filing fraudulent billing with my bank. And I encourage every one of you to steer clear of this app. It is NOT user friendly, their is NO legitimate customer support, and they will keep taking your money even when you don't order anything. $#*!ing scanners.

I have used Groove book for over three years. It was a nice way to turn phone photos into meriories. Scrap books. My grandma brag book. It use to be if you didn't have enough photos for a month. They just wouldn't charge you or send a book for the month. Now they don't send a book, but charge you anyway... you use to be able to put your account on hold. Or canceled it using the app. Now you have to email them. These changes have made me not wanna mess with it anymore

I have found groovebook thru some friends, and I loved the concept and idea. I decide to subscribe, and I was happy to receive my albums. Unfortunately I ordered in 4 different occasions 4 different albums, and I didn't got on single album. I was impeccably charged, and never had any feedback except automated responses on my email.
Terrible service, horrible customer care, and I will strongly not recommend to use them.
Shame on you groovebook guys

I started in March 2016. I got my free book as promised. Then it was downhill! Each book the pictures were darker and not clear. I have been double charged each month. I've emailed them each time asking to be credited and after canceling my subscription I was charged again! There is a phone number on my charge slip, but when you call it's a recording telling you to email them! My next step is calling my credit card company and maybe BBB. Don't get involved with this company!

I signed up in 2014 and have loved it until the last few months. I upload 100 pics and I get multiple pics of a few that I uploaded. No consistency at all. Some I get 5 others I get 1 copy. Not sure what happened but it sucks now and I've cancelled my subscription. Contacted customer service multiple times and just get the "We'll give you a credit for another book" but the next one is the same freaking way! Yeah they aren't the greatest paper or quality but it was fine for what I needed.

Signed up a month ago paid for my first book. It has been18 days still have not recived it yet. Then it got worse now i go to the app to add pictures for the next book and i add my login info and it says can't find my account. So i thought maybe i had the wrong password so i emailed them to verify my email and password and it was right. But still can't login. I have emailed them my problem but still nothing. I have to log in to cancel the account so i won't get charged. I don't know what to do.

Just last month when I went to upload my 100 photos it all of a sudden wanted a password. Didn't remember it so I went to send them an email about it. Come find out I forgot my email password. So I had to set up a whole new email account and grovebook account. As soon as I set up another account I sent billing an email letting them know to cancel my previous grovebook. Waited the 2-3 days and no response. Sent another email and no response after 2-3 more days. It's been a month and no response but they are still taking out the extra 6.35 a month from my account. Since I am not getting a response from them I had no choice but to close my credit card down. Such a headache to do that. I truly enjoyed the pictures as well as my inlaws who live in Florida. They don't get a chance to see their granddaughter a lot and getting the pictures of her every month was such a joy for them. Feel so bad I had to stop getting the photo books.