GrooveBookReviews 315

I have never signed up with them yet they send me emails saying i need to upload more photos for my book. I have emailed them many times telling them that I do not have a membership and do not want one. They say they are "sorry to see me go" but will remove me from their list. Then a month later I get another email saying I need to upload more photos for my book or I will be charged $2.99 or whatever. I DON"T USE THESE PEOPLE! I have marked them as SPAM, I have demanded they cease and desist but they keep at it!

I have been trying to cancel my awful subscription to Groovebook. I have been a customer for 2 years and for about 1 year I have been trying to cancel with them! They take a monthly payment out of my checking, I have proof of various emails back and forth telling me I am cancelled and yet no stop of payment from my account. For about 6 months I did get books and they were repeated and duplicates of pictures I didn't even pick. I am going to have to change my checking account #. I will have to get all new checks, new submitting of info at my work. I'm frustrated and angry at GrooveBook.

After signing up., the app wouldn't accept my address so I emailed customer service and ordered my first book. Two months later still not received. I used the app to order the second book and the app would not allow a second order until the third Minh deadline. I emailed customer service to cancel my subscription considering iNEVER received even one book. I asked for a refund of my subscription but never received one. Four months into this mess I received the second book, which was filed up with done of my photos and coupons for referrals. The photos are terrible quality and I still never received the first book or a refund.

A recent issue today has me rethinking keeping my Groovebook account. The spine arrived damaged either from shipping or from Groovebook. Customer Service was quick to state they are sending out another book. On their Facebook page you can see where many people complain about the image quality. Once I finally get my replacement book, I am cancelling and looking for a better quality solution. Pics are dark regardless of original image, as well as the grainy look. They are lower quality than a polaroid.

I cancelled my subscription back in June and sent Groove Book 2 emails asking why they continue to charge my account but they refuse to reply, yet continue to charge me monthly. Now it's up to me to get a new debit card, which then means I have to change my account info on Paypal and any where else I have this card listed. Buyers beware of who you shop with!

Echoing all the below comments. Continuously was charged.

When erroneously charged and requested a cancellation, Groovebook lured me by stating my next two credits would be free. Then I was subsequently charged another two times.

Additionally, did not receive books, Groovebook noted it was my mail delivery issue, not theirs. I paid $66.66 and received two total books.

I am beginning to believe this product and service is an entire scam actually.

Saw this on Shark Tank. Good concept so I signed up. Shortly after I'm sure I heard they'd sold the concepts/company to Shutterfly. Get the feeling that if the original owner still had it, the company would be different now. They've ruined a good thing. I canceled because the app doesn't work and the photo quality stinks. Shutterfly said they'd help "scale" the business. From all the reviews here, it appears they are scaling it right out of business. Don't waste your time or money.

1. The paper is FLIMSY
2. The quality of the photos are HORRIBLE
3. I can NEVER speak to a live person, it's always email! Terrible customer service!
4. I've had the same password for a while (I keep giving them chance after chance to see if anything gets better and it just gets worse) it told me my password is wrong, which I know is BS cause I KNOW my password! When I click "Forgot my password" it will let me put my email in but the keyboard won't go away so I can't click submit.
5. I hate this company. As soon as I get my password crap taken care of, they're done for. It was a nice concept, but not for me. Please don't use Groovebook, it's nothing but problems. That is all.