GrooveBookReviews 315

I used for a few months and after some horrible books I let my account lapse and didn't update my credit card information. Then after 9 months of inactivity I get charged by them! I emailed immediately to have them cancel my account and refund me which they did but they still haven't answered my question of how they obtained my information! I emailed again threatening legal action. We shall see if that helps! Sounds like others have had this same issue happen! Legal action must be taken against these frauds!

Joined Groovebook like many others after seeing it on Sharktank. I still think it is my most cherished invention of all time. But you can not speak to anyone regarding loading hiccups. I have an iPhone that I've had almost a year with no issues. In the last 3 months my Groovebooks have given me tons of repeat photos- which means that the photos I've deleted are gone. This month as I loaded I realized it glitches at 20 photos... had to start again. 20 again... start again... then loaded if I was lucky 36 photos. Then 42. Then 46... this took all night. My guess is that I will get a book with those 20 photos and the earlier months is not noticed the loading glitches. Can you call customer service for help? No. You get an email that never really targets the issue well. That being said, you pay practically NOTHING for a book full of amazing memories. I can't argue with the concept or the price. I just wish I could load my photos these last months...

I have been a member since Jun 2015. The picture quality these past two months have been the worst. A white line right though my picture. The app for android is horrible. It's not user friendly. I'm able to get around it I'm tech savy; for a person who isn't it will be a problem. I have tried to cancel my account once and they say they will but the never did. I even got my bank to fight them and they never canceled my account. They charged my account for three months and I never received a book. The shipping they have for this book is slower than sailmail. This month it says on the app that they shipped it out on Nov 5th and today it's Nov 20th and I still haven't received it.

Terrible. I was a member in 2012, the quality wasn't the greatest the books are very cute. I just like to empty my iphone. And not just put the pics on a usb.
I have a new email, new address, new debit card. And they continue to say I Have an account. Oh Geez. Ok.
The funny thing is, I entered all my info. And there isn't a submit button. So I dont know how they are getting my old info. CUSTOMER service is terrible they keep giving me a generic response all the time. Im just going to Sams club and pay extra for some good quality.

I have had groovebook since shark tank and absolutely loved it also loved that Everytime I referred someone I would get a free book but now I find out no matter how many I referred they weren't giving me my free books I contacted them they said it was only for your first one. That's just not so in the beginning I was getting them free for everyone I referred that just the code in my book. Also the quality of the pictures and books have went down. I guess what they say all good things must come to an end.

I liked the first book but did not want anymore, My credit card expired so I just let it go, I received random reminders to upload my photos but since my card was expired I was not worried, BUT NOW After 15 months I found a charge on my account? How can that happen? I wrote to them but after reading all this I don't expect much so I guess i will call the Bank but since it was ion a debit card I expect to be told they can not help. SO, I say stay away!

I read the bad reviews and I was skepitcal at first but I really wanted to try Groovebook out. I am so glad I did. My first book is great. For only $2.99 what is everyone expecting? My pictures are crystal clear, and the ones that aren't were because my iphone takes awful pictures sometimes haha. But honestly, my photos didn't fall right out of the book, they were clear, and the cover is cute. I can't wait to get more and give as a gift for the holidays.

After a couple months of using Groovebook I was only slightly annoyed by the poor quality of the photos I was receiving. Since I was only paying a few dollars per book I just chucked it up to the fact that you get what you pay for and I wasn't using these photos for anything of high importance. However, after a couple months I'd had my fill and tried to cancel my subscription. This has been a NIGHTMARE! I have emailed them multiple times as their site says and I have called to cancel and gotten nowhere and am still being charged months later for books I'm not receiving. I finally just got off the phone with my bank and they are having to close my account and issue a new card. Even with the hassle that I will now have, I'm happy they won't be receiving a penny more from me

The quality of the books is HORRIBLE now. The pictures fall out as you are looking at it upon arrival. The picture paper is extremely thin. The outside is so poor quality that the coloring rubs right off. We have looked at the book twice and it looks like we've owned it for 5 years. The quality is terrible since the acquisition. Such a shame since we use to love groove book and have been members since it aired on shark tank. I canceled my subscription.

I've ordered probably 20-25 books. For me it's a great way to have my phone pics in hand and as I enjoy sharing. I order at end of every month and forget about it. They arrive as nice surprises and I've enjoyed gifting them as well. They do take about 2-3 weeks but I know this in advance. I'm ordering three more this week to share wedding photos with the couple and each of their parents. I just know they will love it. It's not super professional but they'll be able to see (250pics) aspect of the wedding that their photographer didn't catch. I just enjoy sharing them. Again, I love it's simplicity and affordability.
$3 month for 100 pics. What do you expect?