On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
GrooveBook Reviews Summary
GrooveBook has a rating of 1.6 stars from 315 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GrooveBook most frequently mention customer service, credit card and shark tank. GrooveBook ranks 137th among Photo Printing sites.
We monitor reviews for authenticity
It took forever to get my first book. I thought I would try it again, ordered second book. My first book took forever and I didn't receive it until after I ordered my second book. The quality is very poor. I would rather get my prints from Walgreens. I will be cancelling before my third book for sure.
I am very unhappy with Groove Book at the moment. At first, I loved this app and the prints. But, for the past three months, when I try to upload my pictures, I get an error message saying that 100 photos have already been submitted, (when they have not). I will not continue to pay for a service that I cannot use. No phone number to call, stinks
I ordered my first GrooveBook for my anniversary, and it didn't come in time (I ordered it one month prior). I then said I needed the GrooveBook IMMEDIATELY so I could at least have it in time for Valentine's Day, and they told me it would arrive in 20 days! The GrooveBook took two months to come. There is no customer service, as you can only e-mail support who gives messages like they keep cost low so they can't get orders in time. DO NOT DOWNLOAD. You will never get your GrooveBook, and you will be charged each month for GARBAGE.
It all began after the original company was sold. In December 2015 and January 2016 I paid for 3 extra books each month and nevere revived them. I have emailed them and haven't gotten any respond as of today February 2016.
There must be something we could do about being ripped off. A class action lawsuit is in order.
Used Groovebook app for a couple months. Cancelled the subscription. Few months later started receiving charges again. Groovebook says someone else has the same shipping address so they are charging my account. Yes my children used Groovebook. My daughter had some issues and closed her checking account. She also stopped using Groovebook and to my knowledge sent an email. Even if she didn't properly cancel the subscription, Groovebook shouldn't automatically start charging another person's account with the same shipping address! Now they want whoever has the account to contact them for cancellation. It's my credit card on file I should be able to cancel the subscription!
I was a member in 2015 and loved all my books from January to June of 2015. I have now been charged for a book January 12,2016 after reactivating my account and uploading my pictures. I NEVER received my book for January. I called the number but was told groovebook does not have a customer service anymore and must contact them through e-mail. So I did and was then told I never uploaded my photos. (I did though however!) I am now getting emails about Febuary to upload my pictures... I already have and have screen shot the fact that I have. I am also unable to stop my service since my phone shows I upload my pictures and the customer service refuses to help me only saying I have not uploaded anything and continue to CHARGE ME! This is a SCAM! Do not get this!
Bought 2 gift subscriptions. They charged me for them and neither gift worked. After numerous emails, their customer service was unable to help. So they took my money and produced nothing.
Use to love it! Now I hate it! Shutterfly purchased it and now the paper quality and print quality is very poor. Something is wrong with the app. It always worked 100% of time before. Now. Not. It won't let me access or select the majority of my photos on my phone. Not sure how IT selects the ones I can because some of them are not even current ones. Additionally, I get billed the monthly subscription fee whether their app is functional or not. Cha Ching for them. I will now be cancelling it. I just recently recommended it to my friends and family and now I have to contact them and recant the advice before they waste their money and blame me.
I like getting the pictures and do not blame Groove Book for quality as it might be my iPhone, but trying to get support is horrible. My most recent packages of pictures was empty and of course there is no support from the post office. Trying to contact Groove Book was worse, because I knew right away the post office was no help, with Groove Book who knows? Probably will never hear from them.
Outsourcing your customer service has been the biggest mistake for this company. I plan to find a company that is local or statewide & pay the extra $ it takes to get my questions answered!
This application is $#*!. I closed my book on my close date then a couple hours later they closed another book. Then the next day they closed a third book. If my problem is not fixed im getting rid of the application. This has not happen to me since i had too update the application on my phone. Just called my card company and put a hold on there money till they fix my problem. And i have a code for a free book and they have not applyed that too any of my books. I have only got one book for free and that was my first one.
I have not gotten a book since June 2015 however, they keep charging me. After reading these reviews, I'm worried. I will try to cancel but not holding out much hope. The quality of the photos is beyond bad. They were pretty good when I first started but the last book was like printer paper. DON'T DO IT!
Haven't used it yet. Downloaded the app on my phone but it never showed up and the page said installed. To my surprise when I used my Nook which does not take pictures the app was there.
This company sounded so good at first until I tried to upload my pics! Ugh! Took forever and kept crashing, but I thought it's ok cuz it's cheap and I will have pictures every month. Haha! The pics are low quality and they didn't even send the ones I had download half the time! Thank god my bank sent out new debit cards with new numbers... now groovebook can't charge my account anymore! Not worth the $3 a month!
I don't understand the bad reviews for this $3 treat! Yeah, the photos aren't the best quality, yeah it took forever (it seemed!) to be shipped to me, and yeah- the pics come out of the book very easily BUT... for 3 bucks I have actual, physical photos of 100 of my summers' memories. How can you beat that? If upgrades were available (like, sturdier books and better quality photos) I would definitely pay more. $3 a month is more than affordable for what I got. You got nothin to lose!
I love groovebook, I'm not sure why the bad reviews, yes sometimes pictures take a while to come but I have 7 now and the one time mine went missing they reprinted it and shipped to me, my pics are lovely, I think best thing ever. If of 10's of thousands there are bound to be hiccups but for this user I am really pleased with my books, I live in Midwest have no stake in company, found groovebook through shark tank and love it. Worth every cent, I talk to them through twitter always respond to me, customer service had been great to me any way, I don't know how pictures could be bad unless your picture is bad, once in a while it's off center but it's because oF my picture not them...
Loved Groovebook and told everyone about it but the quality of the pictures are beyond horrible since its been sold to Shutterfly. After just trashing the last several books I've received because of the poor quality of the prints... I'm out.
I canceled this service in June 2015. They did not charge my card in July 2015 but then a charge showed up Aug 2015 I disputed with credit card and got credit. No charge in Sept 2015 but now in Oct 2015 they charged again! So frustrating! I confirmed service was canceled with Groovebook but they keep charging my card!
I'm still waiting for my FIRST one. It's been a month now... i'm starting to regret this decision... and i was so very hopeful. So i called Shutterfly as they recently aqcuired Groovebooks company. Shutterfly had no information nor could they give me a phone # or anything; other than GB's email; which i already tried several times and no response.
At first I thought was an awesome idea.
Get your pics off your cell.
Print them cheap.
But 100 is too much.
Or they repeat your photos if you don't have them.
I guess the positive is I love my point and shoot again
Could care less about printing junk cellphone pics.
Don't do it
One year and you have a 1200 crappy photos
Save your $37.40 and make a photo book of your highlights from a shutter fly or snap fish sale.
Put some in my youngests baby book... I regret
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account