Walmart Grocery DeliveryReviews 655

I swear, 3 out of 10 times does Walmart actually get my delivery right. Most times, they deliver to the wrong address because people don't read the street name and just look at the address number, so my other neighbor always gets my groceries. That's fair, I guess. But just earlier today I got someone else's order, and it looks like someone's kid isn't going to be having their birthday party because I got all the chips, soda, and plastic bowls and plates. Like, this is on both Walmart and the courier. Another example, every time I order strawberries, they are COVERED in fuzzy mold. Like, every time! Same with potatoes, they're always rotten in the bag. Last month, my order was nearly 5 hours late, and I had somewhere to be, which caused me to be late because I had to wait for my order to finally arrive. It's just ridiculous at this point. Their customer service is amazing and accommodating to me though, so for that I'll give them the extra star.

I'm so disappointed with Walmart
A month ago my groceries were delivered to entirely the wrong address. Still waiting on resolution for that…can easily see in previous delivery photos of my door and home. So when I got the notification and photo I immediately seen it was delivered to the wrong address. The customer service representative ask me if I was sure that wasn't my house …like really. Then when I asked can the just redo my order since it's late in the evening and my kids are ready to eat but I have no groceries. They advised me no and I will need to reorder myself and Payfor the groceries all over again….

Another instance order groceries for pick up
Got the notification order was ready went up the store checked in. My mother and I waited 45min-hr for our order. And again missing items and contain some items we didn't even order‍.

Now yesterday my mother asked me to order food for her home. When the driver arrived. They called and my father and friend had to obtain the groceries from the drivers vehicle. And again wrong and missing items‍

I'm done. Deleting their app and sticking to target the have amazing service and if something is wrong the immediately take of the issue.

Constantly deliver order(s) to the wrong address; I have to contact the driver in order to confirm my address... very unorganized and unprofessional

Stay away. These people can't get an order right or delivered to the right address, then they take up to 10 days to refund your funds while they blame it on your financial institution which isn't totally true, so basically as long as they get you to order they have those millions of dollars in collective funds to invest with daily and get richer daily while you have to chase down your delivery that never arrives. It's the biggest scam around and I can't wait until someone sues them for wasted time and plain frustration or deceptive practices or even for tying up funds someone might otherwise need to buy groceries that again, never get delivered.

I have never had such a terrible experience with any delivery as I have with Walmart Plus. On November 8th 2021 my order was never delivered and I was never given a reason multiple chat and multiple calls to customer service availed nothing November 9th I cancelled the order my hold was released and two hours later the hold was put back on my account waiting for the dollars to return to my account which still have not as of November 11th I had to order my groceries again I ordered $103 worth of groceries the whole day put on my account was $135 Walmart now is holding $240 of my money for $103 worth of groceries delivered

Sometimes they would merit a 3 star rating, but I gave them 1 star due to the vast majority of orders having some kind of problem. My experiences with them have truly been hit or miss - very bad or good. Sometimes the delivery drivers will steal up to half your order (not even joking), and you get to spend your time on the phone with Walmart customer service trying to get a refund. Often times you will be missing at least 1 item. I used to add my tip when I ordered, but I stopped paying people $20 tip to steal my steaks. Now, I tip after what I ordered is delivered. Oddly enough that seems to have stopped the thefts. Weird. Usually they deliver during a 1 hour window you specify, but tonight that window was 4 hours ago and I have no groceries. I call and they told me "it will probably be delivered in the next 24 hours." Seriously? No credit for making me wait an additional day, nothing. No explanation at all - until I CALLED THEM. You can never get same day delivery without paying for "express" and many times that is not even an option. So, you have to wait at least 1 day for your order to be delivered (maybe?). All this for a fairly expensive service, especially when you take into account the tips over the course of a year. I would not recommend.

Walmart encourages customers to join their club with the promise of unlimited online and store deliveries. In reality, orders are constantly cancelled especially from their grocery delivery service. I have received incorrect orders, missing items, other people's orders and in the past two weeks three grocery order was delayed or cancelled. Horrible customer service.

Late deliveries, cancelled orders, items missing, rotting produce, damaged items, refunds due but never received - over $400 of EBT/SNAP total.

WalMart delivery service has both people problems and system problems. People problems are to be expected where someone can't find the address. BUT a system problem overlies this because when you try to contact the driver, the phone number will not work. The system allows you to edit delivery instructions and save the info. I have on multiple occasions to warn drivers to not rely on GPS, because it takes them to the wrong address. But, I have to re-enter it each time because the save function does not save. I get texts telling me my order is delayed when in reality there was a screwup and the order never processed down to the store level. Really no fun waiting all day for the delayed order and it never comes. I get emails telling me that since I have not returned mis-delivered items, that I have already called about, my account will be charged. That takes another call to fix the problem. You have to really watch WalMart on that. On the bright side, the people at the WalMart help line are great. They return your request for a call very quickly, and they have been most helpful. I am home bound and disabled and I really wanted WalMart Delivery to work well but the stress of staying on top of orders is simply too much. It is always an adventure it seems.

Paid 164.15 for a delivery order. Paid delivery fee tip etc. Then Walmart sends me a email saying they have decide to ship my ideas instead of delivery even though I Paid a delivery fee of 9.99. So I canceled the order as I didn't ask for ideas shipped. 6 days later Walmart still has my 165.00 saying it's my banks fault. No refund yet or probability never. But they offered me 10 off of my next delivery order, like wth do they really think I will do that again

Yea so I had a 4-5 pm delivery scheduled abs no call … no notification it is now 9pm and nothing! I have called customer service twice they keep saying wait an hour, no answer at the local store that It is coming from! Says if they don't come by 9pm look for it in the morning no clue what time abs now my husband has no lunch for work he leaves at 5:30am this the reason I placed the order on Saturday to deliver Sunday evening 4-5 I pay a yearly subscription for this because I am disabled but wow I am sooooo disappointed!

I ordered my monthly groceries from Walmart today. I am disabled and have to live on a fixed income and use food stamps for my food. I waited all day for my groceries. First I get a message saying they will be late. Then, they delivered my groceries to completely the wrong place, wrong apartment number, wrong everything. So now I get to starve today, because I can't afford to order food from a restaurant. Never going to buy anything from Walmart EVER again. It's not that hard to put an address into Google maps to find the damn address! Going to get my groceries delivered from Publix from here on out. You just lost another customer Walmart. Thanks for nothing. Not only did I not get my groceries, but I had to spend 30 minutes+ trying to get a refund, and then they screw my refund up! Absolutely terrible, never again!

Used Walmart delivery for the first time via their store app instead of Instacart. Order was delivered four hours late! I noticed on app that a substitution that cost ten dollars more was used. There was no way to refuse this substitution. Called Helpline. I was told an EMAIL was sent notifying me of substitution! This was not noted on website. Nor was there still any way to refuse substitution on the email. Will NEVER use this Walmart app again!

As many others have stated, the delivery is terrible. Many of my items are missing and I have to call customer service about them. First of all, don't make me pick a time which you never seem to deliver on time. Second, stop charging me instantly, and when calling about items missing it takes you 10 days to refund me. Did it take you 10 days to take my money? Stick with another delivery service. I'm going back to Instacart. At least I won't be charged for missing items and can substitute in case. Their shoppers don't pay attention to the order and just grab only what they can find in 5 seconds so they suck on that part. I don't like the fact I have to wait 5 days to get the delivery. If they are going to do this then they need some restructuring in how they do it or they need to give up the ghost because they SUCK! Good thing I'm only using a free trial. Anyone who isn't and this is the only way to get your delivery I feel bad for because they aren't giving you good service. Hire people to do the shopping and not the already stressed-out workers you have. They don't even update the status showing the delivery. Again, this has been the worst experience in delivery ever. No wonder Amazon and Instacart is kicking their $#*! in this department

Walmart does not live up to its delivery of online groceries. I ordered some online groceries for delivety I only received some of my order and was charged for all of it. I think they should refund my money on what I did not receive. I signed up for delivery service with no minimum purchase each time you order and I pay $12.95 a month for this service. Come on walmart or I will cancel my delivery service with you. I paid by debit card for all of this and no proof but my bank statement.

I joined Walmart+ with the promise of free same day delivery.
What a total waste of time!
I've been a member for a month now and there have NEVER been any slots available with my local store.
Same day, or even in the next few days.

Walmart, if you're reading I'm so disappointed. Not possible to give no stars or I would. The new and "improved" Walmart website is anything but. Poorly designed, constant requests to verify I'm not a robot, and resetting to change options (like tips) that you have already chosen. Walmart has had a constant problem with pricing being different (more expensive) and "out of stock" between physical store and online. I've gone to the chosen store shortly after ordering to find abundant supply of goods that were out of stock or prices for items such as milk being cheaper at the store. I've brought it to store's people's attention to no avail. The old site was bad but at least the relevance filters worked. Sick to death of having to go through choosing options only to have the page hiccup and reset everything. One would have thought that one of the biggest retailers in the world could do a much better job AND actually appear like they care about our concerns. The web designers should be encouraged to find different employment consistent with their skill sets. I suggest shelf stocking!

I have strict instructions that deliveries are to be handed to a person and not just left outside for anyone to take but most of the time now all my walmart deliveries are left out in the parking lot for anyone to take