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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
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We were greeted with a smile and sent off with a smile. Every detail was sent by e-mail when the vehicle was received and returned, and the deposit received was returned as soon as possible.
Arrivé tardivement à l'aéroport suite à un vol $#*!é, l'agence a pris le temps avec patience de bien tout nous expliquer (dans un français anglais) chacun y mettant de la bonne volonté et en faisant les efforts, nous avons eu l chance d'être surclassé ( fiat 500 commandée initialement nous avons reçu une kia stonic 5 portes 👍)
Hi Gregory,
Thank you for your five-star review.
We are thrilled that you enjoyed an upgrade during your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Phoned the Green Notion desk, phone answered almost straight away. Was directed to meet point for shuttle driver who arrived just as we did. Very pleasant man. Taken to office about 10 mins away, excellent service at the office, shown car, checked all round, signed for it and off we went. About 1/2 hour from phone call to driving away. Similarly good on returning the car.
All round good experience.
Hi Mr. F,
Thank you for your five-star review.
It is amazing to know that you received great service from all of our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Whilst I understand and signed the Green Motion contract T&C's, I would like to provide feedback on your charging policy. A charge of £68 for administrative costs associated with a parking fee doesn't reflect the actual time involved in searching your database and sending out a standard email response. Even if it took one of your staff members an hour to do this, given the average hourly rate in the UK is approx £20/hour there's a massive discrepancy with your charge and reality (i.e. Equivalent to >3hrs of work). I write this response not expecting any refund but to highlight your business policy has lost a client who had a very good experience prior to this charge to now having a poor experience particularly given the parking fee was withdrawn. This is a shame as I was planning to use Green Motion next year to hire a car but given the high cost of administrative fees I've now decided to use another company.
I hope you take the opportunity to revisit this policy and charge an administrative fee that better reflects the reality of time involved.
Hi Mark,
Thank you for taking the time to share your experience with us.
Unfortunately, when a Penalty Charge Notice is received, it is sent to the fleet company as they are the registered owner of the vehicle. They then charge Green Motion handling and 'Transfer of Liability' fees, which is why we must charge an admin fee in such circumstances. To clarify, this charge is not to provide you with a notification of the fine, as it is the responsibility of the issuing authority to do this. We would also like to take this opportunity to confirm that this charge is stated in our Terms & Conditions, which can be found at www.greenmotion.com/terms. We apologise for the inconvenience that this charge has caused you. Our team would be happy to look into this for you, if you would like to contact us by emailing us at [email protected].
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Online booking was followed by an efficient check out. The car was as specified.
Hi Peter,
Thank you for your five-star review.
It is great to hear that you received efficient service.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Green motion were excellent and provided a very good service.
Carjet on the other hand were terrible. Next time we will go straight to green motion and cut the broker out
Hi Darrell,
Thank you for your five-star review.
We are very happy to hear that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I used Green Motion at MAN. This was my first time using them and will use them again. THe drop off was sooooooooooo simple
Hi David,
Thank you for your five-star review.
It is good to know that you found our drop-off procedure to be simple.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car was good and price reasonable, but their office wasn't with the other car hire offices, but instead rather hidden in the building opposite.
Hi Mr R.
Thank you for your four-star review.
It is good to know that you enjoyed your rental and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
They give you discount if you rent a car from them several times.
Hi Brit,
Thank you for your five-star review.
We are delighted that you like our loyalty programme.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Chris,
Thank you for your five-star review.
It is brilliant to know that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The service was professional, friendly, on time and value for money.
Hi Mechiel,
Thank you for your five-star review.
We are thrilled that you received professional service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
First class, always polite, great service, cars always clean with very low miles.
Hi Alan,
Thank you for your five-star review.
We love that you received first class service from Green Motion Bristol.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
New car in very good condition
Friendly employees with good english skills
Uncomplicating return of the car
Hi Fabian,
Thank you for your five-star review.
It is amazing to hear that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly, polite, professional. Been using GreenMotion for the last 4-5 years.
Hi Fahrudin,
Thank you for your five-star review.
It is brilliant to hear that you always find our team to be very polite and professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly and efficient service. Car spotlessly clean and in excellent condition.
Hi Andrew,
Thank you for your five-star review.
It is fantastic to know that you find our services and prices to be great.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent service, very good value for money, not over priced and realistic for my needs
Hi William,
Thank you for your five-star review.
We are really pleased to hear that you find us to be very good value for money.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick easy and affordable. Vehicle was in excellent condition light on fuel and GPS worked like a charm
Hi Andre,
Thank you for your five-star review.
We are delighted that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The tank was not full, so we had to look for the gas station at night, which we did not find, and we were lucky that we still managed to reach the hotel in Füssen - 150 km. From Munich. Тhe insurance cost was the highest i have paid in just 2 days
Hi Veselin T,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by emailing us at [email protected]
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
The vehicles are OK, the prices are reasonable. But they dont have an office at the airport, that's a down for me.
Hi Upire C,
Thank you for your four-star review.
We are thrilled that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I felt like I was being blackmailed. During a WhatsApp correspondence, there was a claim that I was involved in a traffic accident. They asked me to go to the car and that there was police. I went and found no one. After that, there was a claim that I had damaged another car. This is not true. Please follow up and review the WhatsApp corres
The company representative maneuvered and tried to deceive me.
Hi Abd,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by emailing us at [email protected]
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Doga,
Thank you for your five-star review.
It is excellent to know that you found our team to be professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.