Green ChefReviews 179

I got sick from the "organic" food. I cancelled my plan. I looked at the product again, which magically reactivated my plan. I did not receive an email from them saying I had placed an order, but I was notified by my credit card company of a charge by them. It was "too late to cancel the order, the product was in the mail". I again cancelled my plan. I will be either refusing delivery or returning it unopened. Then will contact the credit card company to deny payment to them. DO NOT BUY FROM GREEN CHEF, THIS IS A SCAM.

Green chef's meals are really nice. However, be aware that they will not always notify you when a box is coming. I have a box coming next week, when I will be out of the country. I received no text or email that it was coming. I apparently had green chef paused for months (thought I had cancelled but probably just paused because they make it a pain to cancel-you have to access on a computer, not a mobile device) and then saw I had a charge on my credit card this morning. I immediately called but they were "unable" to cancel that box. Which is really silly when it was just charged. And all they were able to do was give me half credit on a future box. Not even an actual refund. So I either need to find a neighbor to use the food or have it rot on my porch while I'm away. And I will pay for it either way. And they get half off on a future box. Ridiculous. So moral of the story, don't depend on their notifications. The representative told me they can be "unreliable."

We looked at their site to see what the GF options were. We didn't put any credit card information in, but had ordered from their sister site Home Chef in the past. They used the info from that site to charge and send eight meals, six of which were the same meals of which we wouldn't have ordered (couscous). Contacted customer service but were met with hostility and were told we ordered it and they couldn't do anything about it. Basically if you look at their site be prepared to receive whatever they feel like sending you even if you don't purchase it.

I have been eating these meals the past few months at our senior center. More of the food gets thrown in the garbage than is eaten. Monotonous rice, beans, corn. Tortillas. Boring and not the most nutritious. We are losing diners.

Please don't purchase from this delivery service. All of my boxes arrived between 9PM-10:30PM outside of their delivery windows and nothing but an apology was given. I don't know how you can run this business and have a model that allows for delivery at this time with perishable foods. Completely unacceptable.

Thoughtfully gifted a voucher after birth of our child so we could have an easy week of cooking.

Voucher applied and then we cancelled the reoccurring plan as to not get charged for further weeks.

However no delivery details were given. Turns out if you cancel the reoccurring plan (what actually costs you money) they will cancel all of the order, including the food ordered via the voucher. This was not stated when cancelling the reoccurring payment.

Upon calling customer services they stated we would need to talk to the voucher company to resolve- absolutely useless. Asked to put in an official complaint, they said they would make a note.

Took the value of the voucher and didn't provide any food, ridiculous company.

What you feel is ready simple food prep organic ingredients blah blah what not. Actually comes in million little plastic pouches that are not 100% recyclable! These meal kits are real threat to environment and are not eco friendly! Don't fall for their easy meal prep sales pitch! It's absolute disaster. Also not all ingredients may be dodgy between high calories to high protein it's either or not both! I remember canceling before going on vacation but i still got.message saying your delivery is next week! They sent the meal kit with some default meat option which we don't even eat! I endured this for a loss of my appetite and haggle around to get my money back! They make it painful to cancel the subscription and not to mention the bs lucrative junk mail they keep dumping in your mailbox!
So save yourself some money health and some integrity to save the planet!

This company is a total rip-off! I canceled my plan immediately after the first delivery. Green Chef is still charging my card $100.00 per week for rotten food. I do not dare to eat a bite because it is unthawed and warm in the box that it was delivered in. I opened my box right away after it was delivered, and the food was hot, melted and wet from the ice packs that are put in the food. The food and the meat arrive off the delivery truck spoiled. This company practices very dangerous methods for shipping raw meat and vegetables. Then will charge your credit card after you cancel, stating they never received your cancelation! Customer service is very rude, and barley can speak clear English. When you call they say they do not care and cannot refund your money.

Atrocious food quality. The meals were completely inedible due to the quality of the meat, honestly the worst piece of steak I've ever chewed. And chew I did. You needed a good sawing motion to get through it first. Total crap. Called green chef and they refunded one ingredient, even though the whole meal is inedible and you waste an hour making it and have to get a takeaway instead. Avoid. All the other companies are much better.

My food was delivered to totally wrong address. When notified, the told me I could go pick it up. I had so
Done go for me only to find out the driver went back and retrieved it but stayed could not deliver to me. I requested immediately refund and they tried not to refund me for delivery cost. This was my second and last! My first came at night with cooler packs that were defrosted and hot food bags all wet n contents, too expensive for them to screw up! Stay way

They charged me for a box I didn't order. I tried to cancel like you can do with other services and that didn't work, I also.changed the shipping address since I'd moved to a different state since the first box I ordered and then canceled service...Yes I stupidly gave them a second chance...and then they ignored THAT and now the box I paid over $50 for is going to South Carolina today...IM IN MASSACHUSETTS! 😡😡😡😡😡😡😡

If I could give zero stars I would! I was looking around via FB ad. I was made to create an account to see food options. Wasn't my thing so I exited out of the app. Come to find out today that once you create an account whether you want the service or not or even like the food or not somehow they will sign you up and send you a box and charge your Apple account. I didn't like the food selections they had so I didn't make any food selections so I can say I'm pretty irritated that they sent a box of food I'm definitely not going to eat and won't give me a refund because I supposedly created a valid account. I have taken this up with Apple who said it wasn't the first time this has happened and has refunded me my money.
Beware of click ads on Facebook!

We tried the vegan 3 meal/week kit and all three pre selected recipes had rice as the main side (you can pre-select your meals, but there are really only 3-5 vegan options each week.) Like Hello Fresh, the recipes were easy to follow and enjoyable, and delicious! The issue came in when I saw the supposed calorie count for each recipe: 720 per serving (squash risotto bowl) 800 (cauliflower Baja rice bowl) and 1200 for a kale and bean soup, I called bull$#*!. When I did the actual calculations for each recipe, they were maybe half the calories indicated. Even with a generous discount, we still paid $8/meal and were left hungry at the end. I literally lost a pound and a half this week and I am trying to gain weight. Rip off for sure.

I first preheated oven for the chicken ricotta, no chicken so I opened the shrimp sou bag no shrimp, i am cancelling any future deliveries and requesting a refund

Poor customer service. Difficult to change / cancel. Never ever again! Expensive & small portions

I had an old account before with them and registered a new card. They took from both account and stole 200$ from me. I will never order from them again. They said it was all legal and approved which I never did. Thieves

Green Chef does not honor their promise to deliver food. I ordered from them, did not receive first shipment so thought order did not go through. When I found out I was charged I called them up and they had "proof" of delivery from UPS. They would not provide the tracking number and outright refused to provide a refund even after I told them REPEATEDLY I had not received any food. Then they hung up on me. DO NOT ORDER from Green Chef.

I should have realised when it asked for your bank details before even showing you the menu that it was some form of scam. When I looked at the menu choices it was clear that I couldn't eat any of the meals (I am coeliac) so I immediately cancelled my subscription and deleted my account - this happened in the space of 10 minutes. This morning I woke up to an alert from my bank of a payment to this company. Attempted to use the online customer care - the bot is utterly unhelpful and there appears to be no email or phone number. Looks like I am not the only person to have this issue, absolutely disgusting.

Required payment before menu choices, then refund refused! Do not purchase through this company. I canceled my subscription minutes after subscribing and they still sent the food and charged me for it, then refused to refund stating that they sent an email therefore it was my fault I wasn't getting a refund!

I'm disgusted with Green Chef. Being forced to enter payment details just to view the menu should have been a major red flag, but I figured it was okay to go ahead. Upon realising I didn't like the recipes, I cancelled, WITH NO ITEMS IN MY ORDER, but they still charged me for a box of pre-selected meals that I never asked for. Their FAQs are useless and their "help" desk chatbot was worse. I'll never use a company like that again. Feels like a total rip-off.