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Gravity Defyer has a rating of 1.9 stars from 190 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gravity Defyer most frequently mention customer service, new condition and store credit. Gravity Defyer ranks 581st among Shoes sites.
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I complained that I did not know we were supposed to win our way up to wearing the shoes all the time by wearing them an hour one day and to the next however I did find the booklet in the box that told me that very thing so it was my own fault and I apologize. M
It's been 2 day's that I am wearing them only while at work and my plantar fasciitis and heal spurs on both feet are about 50% better. Do they need time to break them in?
I seen the ads and said OK, I'll give them a try, Lord knows I've spent LOT of money on shoes here the last few years, To help my sore feet. So I order and get them, Yes, I can say they felt pretty good there for a while & Seem to help me for a while. I work a 9 hr. Day on concrete floors do lot of walking, On my feet a lot... And As I said They did seem to help there for a while, Few months into them, Both had a tear place in the top seem In the same place on each shoe. About a half inch to a inch long. For what I paid for them, This should not be happening... I e-mail them and got the* Well You have had them a number of days now and depends on what you do and if warranty is still good on them* I should of told them sooner of the seems coming apart, My fault there, But $139.00 dollar shoe should not come apart like these have. Did they help me in my walking, Yes some, will say. But not to the tune of $139.00 don't think of my hard earned money... Did they help, Me anyway...
I love these shoes, they are more than what I usually pay, but worth it! I've got two pairs, and they are what helped me get over my plantar fasciitis. I am certain these will be the shoes I will be wearing for the rest of my life!
Why did the shank break loose? I have worn these shoes very little even though I have owned them for about 1.5 years. All of a sudden yesterday the shank broke loose and now the shoe makes a horrible noise with every step.
I didn't wear them often, because as an older adult these shoes made me feel off balance.
Hello Gloria, We believe that the spring in the heel is what broke. If a spring breaks it will feel loose and could make a noise. Can you please message us your order number so we contact you about a replacement. Thank you
After 15 months the right heel is clicking. I figure i come down harder on the right heel than i do the left. Buying a pair of showers every year beats hip replacement surgery.
These shoes really help me absorb the shock of hard surfaces when I walk which leads to a less affected back (pain)
I can only say good things about this company.
Especially their customer service. I had a question and wrote them on their facebook page and received an answer from a friendly rep almost immediately.
I also like how the sole has technology in it! I mean you are paying $145 for a pair of shoes that have integrated technology and a trampoline system within it! So that's a plus!
I also like how most shoes are genuine leather or nubac.
All good things. Btw I own 7 pairs! Keep up the good work GDEFY! I hope you start opening up more stores!
Ordered myself and my wife a pair. We are both in our late 70ies and have bad feet and knees. They helped the ache and pain a bunch. Very comfortable to wear and fit very well.
Amazing shoe. I have searched. Tried and purchased everything I had heard about to relieve Plantar Fascitis and heal Spurs. This is the one product that delivered percent! It is such a blessing not to be in constant foot pain and be able to be in my feet without an issue. Love the fact that there are many different styles.
Thank you Tamela for your feedback.
All the reviews on Amazon were five star. After I left my three star review, ALL reviews were removed. Any company that does that is NOT trustworthy and someone I care to do business with. The shoes hurt my feet & lower back after wearing them three hours on my job, which requires a lot of standing and walking on concrete. The only reason I kept them is because I'm desperate and because I wore them on the job. The only warranty offered with these shoes is for defective materials, not a refund. Maybe an exchange, but I will never purchase shoes from Gravity Defyer again or recommend them to anyone else.
My original Gravity Defyer Ion shoes were amazing. When they started to wear out, I ordered a new pair. What a disappointment... they went from leather uppers(allowed for work) to a little leather and mostly mesh(not "legal" for my work anymore), and they have hard ankle shanks in them that are horrible. Not to mention after just a few months, they started to tear on the sides where the toes meet the foot. For $150, I was surprised by the downslide in quality. Not to mention comfort. This new cheap version is hardly a replacement for the most comfy shoes I ever wore- they look cheap, and they wore out prematurely. My feet were unhappy and I started having foot pain, relating to the shoes starting to "list" to the outside- my husband said I was walking sideways(after only a few months). Sorry Gravity Defyer, your new shoes are worse than Skechers- they cost 4 times more and fall apart in the same amount of time. I'm heartbroken that I've had to choose a new shoe~
Thank you Colleen for sharing!
My husband and I went in to a gravity defyer store to buy him a pair of shoes and we'll he was trying on a pair of shoes I started to look around and see what they have for women. Then I seen that they had a pair of walking shoes for women with bursitis. I didn't think that the shoes would actually work, I was in pain from my bursitis that day and it was almost time for my hip injections to calm down the bursitis. So I said what the heck I will try a pair on, the guy at the store got me a pair to try on the fit great now to stand up and walk. Let me tell you the instant I stood up the pain in my hips went a way and the more I walked around the store with them on my hip felt more relaxed! I bought and walk out with my shoes almost 3 months ago and I have not needed a hip injection since! Every person I see or meet I tell them about my shoes and how they have helped me with my bursitis. Definitely the Best shoes ever! Thank you gravity defyer you saved my hips!
Thank you Josephine for sharing your story!
I had an accident three years ago. My left leg got injured and sensitive to the impact of walking. I tried Gravity Defier and bought my first two pair of shoes soon after. Today I own six pairs. I use them daily for work, casual outings and sports -which now I'm fortunate to be able to do-. A pair GDefy is always in my carry-on when I travel for business. It guarantees a pleasant walking experience every time.
Marco Marquez
I recently bought a pair of Women's G-Defy Extora II Athletic Shoes; I have suffered from heel spurs and plantar fasciitis for years. I work for a local professional sports team so I spend a lot of time standing and walking - up to 10 hours a day per event. The next day I would be so crippled up that I could barely get out of bed. Two weeks ago I purchased my first pair of Gravity Defyer's and I worked two 10 hour days back to back. First I was impressed that after the first day I could get out of bed without pain; but knew I had another full day to go... This morning when I got up after standing all day and walking over 4 miles-I had no limp, no pain! I plan on buying a second pair to wear everyday!
Thank you Kim for sharing your testimonial! This is exactly why we made Gravity Defyer shoes.
I purchased a pair of gravity Defyer tennis shoes, due my chronic leg pain and cramping and their claim of relieving pain. I wore these shoes, while visiting Disney land. I walked from ten am to nine pm. Without any pain what so ever. I am truly amazed. I will never purchase any other brand.
I had a issue with gravity defyer company. I return my shoe and they charge me for the shipping, when I used there return slip. Once I aired my complaint Sarah O. Fixed the issue. They refund me the shipping cost and give me $25.00 on my next purchase to the company. She made me change my mind about this company. I will buy a pair of shoes from gravity defyer. If more companies would fix little thing like this, they would have more loyal customers. Who would love to purchase their products. Thank you Sarah O. And good job handling my issue.
Thank you Angela! We are happy when our customers are happy! Enjoy your new shoes!
If you read my previous comment you will understand why I continue to say that I am totally disappointed with this company. Plus I just received a reply to my comment from gravity deftest asking me to call their customer service and say that I spoke to the person who replied for them. I was offered if I call that I could receive a discount on another product. Why would I even consider another product and spend more Money with you when I expressed my displeasure and because no one replied in a timely manner I was unable to return the product and as previously stated I donated them. I have no Intention of ever recommending your company and hope that your customer service department improves. Since I emailed your company you have the names of the
People who replied and they should be spoken to
I have been wearing gdefyer dress, casual and athletic shoes for several years and own no other brand. I have found them to be the most comfortable foorwear I have ever owned and the customer service is second to none. I can't believe the negative reviews on file. It sounds like these people are talking about a totally different product and service than what I have experienced.
Thank you Don for your feedback!
I ordered a pair of shoes and then went to read reviews. I cancelled the order within 3 hours of ordering. Received computer generated reply but shoes were still shipped 2 days later. Once received, I tried walking in them for about 2 hours. I felt hobbled. My feet hurt and shoes were so stiff you really couldn't walk properly. I returned them and asked that I not be charged for shipping either way as I had cancelled the order in plenty of time. I finally received my refund one month after they received my shoes back (UPS tracking) and I was charged for shipping. Never order Gravity Defyer shoes.
On my second pair, first pair was tight so I went up a 1/2 size from normal on second pair. These shoes feel wonderful especially when I have to work in factory (12 hours on metal floor). Once you get sizing down they are great except for the fact that the springs start to make noise after a few months and it is quite loud. Happened on both pairs. Not sure if I will buy more until they can resolve this issue. If they do I will be back!
Answer: Send them back using their label or a FedEx or Ups label. But keep proof and request the delivery company to send you proof they received it. I still have not received acknowledgement, a refund, or responses to 2 emails to customer service.
Answer: Good question. It's more like no customer service. Completely nonresponsive to return and request for refund.
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Thank you for sharing Becky!