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Gravity Defyer has a rating of 1.9 stars from 190 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gravity Defyer most frequently mention customer service, new condition and store credit. Gravity Defyer ranks 582nd among Shoes sites.
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I love how they feel, but I have had 2 pair. One pair the spring broke and the other pair clicks. Disappointed in the quality.
I ordered a pair of G-Defy Super Walk Black/Purple in a size 8 but they were to small so I returned them for a 8.5. They were on back order for 4months so I didn't get the replacement pair until February. I tried them on and they fit ok but I don't wear tennis shoes in the winter so they have been sitting in the box until mid April when the weather was nice enough to wear them so now I am passed my 30 day trial to return them. ANYWAY THEY SUCK! The right shoe pops loudly from the heal with every step and the left squeak's so I am walking rhythm. Also they aren't really that comfortable but I've tried wearing them for a cpl days at a time to see if the pops and squeaks stop and if I get used to them - NOPE! I've had the worst shin splints... maybe that's the idea, my shins hurt so I forget that my feet hurt!? GARBAGE - not even going to turn them into yard shoes they are so bad.
Was looking for a pair of shoes that would work for my plans to walk the Appalachian Trail. These were advertised in Sierra Clubs magazine so I gave them a try. They are comfortable - I'll give you that! The shoes do seem to help my knee and hip pain. However...
I have less than 100 miles on the shoes and already the shoe split just under the sewn seam on the side of one shoe. When I sent a message via the website to customer service I experienced what most have said here - no answer! I tried again using the customer service email address and did get s response. I sent them 4 pictures of the shoes indicating the defect. I was told that "upper management" would make a decision on my issue within 4-6 weeks!
Not holding out hope because of the terrible reviews I see posted here. The fact that one gets a 30 day "trial", but the shoes have to be in "like new" condition should tell you that the company doesn't stand behind the product. How can you wear the shoes for 30 days and not put some wear on them?
I'm chalking this up to a wasted $150 - but will certainly revise this review if the company actually stands behind the defect.
I ordered a pair of shoes. I did not get a tracking number. The shoes did not come. When I emailed and asked them where the shoes were and why I didn't get a tracking number they told me the shoes were delivered. I told them I had them delivered to a business that was always open. They told me they would get back to me and did not. That was $100 dollars down the drain.
I have lower back issues. After one 15 hour day on my feet I'm impressed. If this continues I'll be back for more. Off to Europe 4 two weeks of walking so we will see if this 7 plus decade body can wear these out,
Update coming!
This shoe store left me extremely happy they are extremely responsible, they are really a very serious business they sent me the shoes twice when they were not my size thing that really amazes me without a doubt I will buy them again
I selected the 30 day-trial, and I was charged full price immediately. I had the shoes for a week and had worse pain. I sent them back. I received an email saying the shoes were not in new condition and would not be refunded. DO NOT BUY! SCAM!
Only had these shoes about 6 months and the spring in the left heal of shoe makes a poping noise everytime I take a step. The spring in the heal came apart. Can't show picture due to its inside of heal so shoe still looks normal but you can hear noises, poping sound every step I take.
The shoes were super painful. They fit lengthwise, but they have too much room in the top of the shoe where my foot slid around and caused much more stress on my feet, legs, back, and hips. I tried to reach the company, but they wouldn't answer my calls or respond to my emails until after the money back guarantee expired. When you call the company, the phone number you are calling from pulls up your account. As soon as the call was answered, I was hung up on. The emails where I asked a refund were not responded to until over a month after I requested the refund. This company is horrible. After I did get in touch with someone, they argued with me and said they escalated my call, but then came back on and said the managers were in a meeting and would call me back. I never received a call.
I had a problem with plantars fasciitis about 7 or more years ago. Tried these shoes just to see if they worked. They absolutely did. The plantars fasciitis went away in a few weeks and has stayed gone. I've refused to buy/wear any other kind of shoe brand since. These shoes make my feet feel great!
Waste of your money!
BS I'm trying to send them their box back with their shoes. I haven't gotten my return label. Still waiting! Be careful when you purchase from them. AAA should be aware they can be advertising them.
**** I wouldn't purchase again
I wore these shoes for one full day. They were heavy and uncomfortable. The next day I had the worst back ache of my life. After five days of terrible pain I went to an orthopedist who sent me to physical therapy. For 2 weeks I've been in therapy and still have pain. Don't buy these shoes without discussing with your doctor first.
I ordered a pair in July, with promo code MR6CKD5, and found I needed a larger size, so completed the return/replace info with the understanding it could take 30 days. That was August 4 and to date I've not received my replacement pair.
If you place your order on line, what they fail to tell you is that they take the purchase price from your account immediately and then put a hold for the same amount from your
Checking account, When I placed my order they immediately took the purchase price from my account and then placed a hold amount of the same amount on my checking account, The hold has been on there for five days and still there. That is a sorry way to do business. When I called the company about this matter, the girl was very rude and said it automatically stays there for 3 days. Well it has been 5 days and they are still tying up my checking account!
They come apart at seams with in three months of buying and can't return after 30 days, and your feet end up hurting so not a good shoe at all! Don't waste your Money!
On a walk wearing the gravity defyer sneaker, unbeknowest to me as I walked, the soul separated from the upper part of the sneaker and it wasnt until I took the sneaker off that I discovered the separation. The next day, and for 2 weeks now, I still can not walk as the injury to my knee prevents me from putting any serious weight on it. I looked up reviews and its a common problem. I think Ill contact a lawyer to find out my rights from this known defect to the company. Oh the sneakers are brand new and worn only a few times before this happened.
Scam---watch your money... keep accurate records... POOR customer service, if you can call it that... They refunded, after a hassle, all but $6.52.
The Free trail is not free. It is the ******** principle, not the money that annoys me.
This place has great ads and you would think you are getting a shoe that would make you feel better like magic. I read the instructions about breaking them in slowly. The catch is if you want to return them they have to be like new. I thought the uppers were made of the cheapest material I had ever seen on a shoe. Not only did it look cheap and feel cheap, mine had the beginnings of a spot that was going to unravel. The shoe strings were also the nastiest cheapest things I had ever seen or felt. Mine also hit my ankle bones when I tried them on so they were never going to be comfortable. I packed them up and sent them back within a week of receiving. Then it took me over 2 weeks and 2 phone calls to get my refund. The second woman I talked to was also a snotty, condescending twerp. She told me I would get a refund within 2-3 weeks if they found the shoes to be in like new condition. She also said they had just received the shoe on the 29th although the FedEx tracking system said they were delivered on the 15th. Amazingly I received the refund the next day. This is not a company I want to do business with.
So far I have purchased at least 6 pair of these shoes. I have plantar faciitis. But these shoes are not meant to cure PF but to help relieve the pain. I walk 3 to 5 miles per day. I have PF in my right foot. Since I walk everyday, the sneakers I buy are expensive (120 to $200 per pair) so the cost is not a problem. Pros: The sneakers have lots of cushion which I need, they are comfortable to wear, they last a long time. I've walked over 300 miles in each pair I bought. Cons: They are expensive, they are kinda of heavy (although I noticed that they've trimmed them down a bit--don't know why). The critics of this shoe either expect too much, expect the shoe to cure PF, don't like the high price, or they work for the competitor. One thing, you have to know what your actual shoe size is before you order. Know if you need a wide or a medium. I LOVE THIS SHOE!
I ordered 2 pair for me and the hubs, and they were too tight for both of us, husband went with another company and loves those shoes for his plantar fascia. I decided to give them another chance, so I order another, same pair in diff color in wide and one shoe was tighter than the other, seem to be made smaller, wore them around house for 1/2 hour, and still didn't work for me, so I sent them back. Got an email from them that the shoes were not in new shape when they got them, and they want to give store credit. I want my money back, I sent them back same day, only wore half hour, so don't know what type of scam they are pulling, but if I wanted a stinking store credit, I woudn't need to keep sending back shoes. I cannot wear anything nor do I want to order anything more with them, so now trying to get my money back, as I know they are not truthful in the shoes that I sent back. I would NEVER ever order anything from them again, buyer BEWARE of this company. My sister was getting ready to put an order in, and after she seen what they did to me, she will not order from them either. Shame that you trust companies to treat you right, and then the just want to scam you and take your hard earned money.
Answer: Send them back using their label or a FedEx or Ups label. But keep proof and request the delivery company to send you proof they received it. I still have not received acknowledgement, a refund, or responses to 2 emails to customer service.
Answer: Good question. It's more like no customer service. Completely nonresponsive to return and request for refund.
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