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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered online on what seemed a reliable platform. However, when I arrived at the location to pick up my food I was notified by the location that Grabull is not an authorized Third Party to collect payment or process orders. Grabull has set up a fraudulent website to capture online transactions. The manager at the location stated that she wasn't even sure if they would receive payment from Grabull for the transaction. Apparently, the manager has contacted Grabull on multiple occasions and asked Grabull to remove their website and Grabull has ignored the requests.
Edit options would be better. It's difficult to go back and edit your option without deleting and starting over.
Great food will go again large serving size reasonable price
Website is so easy to use. It took me no time at all to place my order.
Works much better on a windows platform than on iOS. I had to switch computers to get it to work.
Wish my account would save my credit card information.
Please save my credit card information
Pitapit is currently closed for good and u let me order and I called u sent cancellation email and still charged me for something I never received
Couldn't hit add to cart without selecting an "extra" sauce. It didn't let you continue the order without fully selecting any unchecked boxed.
Website very cumbersome and difficult to work with.
Unaware of timer to place order before, it restarted
Unable to edit existing items in cart, had to add new item w/ the changes. Then delete the old item
Before the system resets and repeat the process
Unable to see the tip amount
Unable to add delivery notes
I was able to order quickly and easily, site was straightforward to navigate.
Great salads, professional people, great atmosphere
Decided to have ramen and found on google... ordered ramen sushi and salad. It was all super delicious!
They misspelled my name and draw an angry smiley on my pizza box. They also put a very limited amount of toppings. This is not ok.
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Easy to order, but would be better if the restaurant had pictures of the food items.
Always fast and efficient. They are on point, and follow up immediately if needed. Also, very courteous.
Checkout doesn't itemize all costs and highlight the subtotal - this can lead to deceptive practices that drive mistrust in your brand.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members