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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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The delivery person complained when he arrived that it was too small of an order for the time it took him to arrive. It was well above the listed minimum and I gave a tip.
It would be great if we could use apple pay to pay at check out.
Would be nice if the app used apple pay so I wouldn't have to enter my credit card information.
Worked pretty well, but I had to reboot the app to get it to work.
So far it's good.
Adding ApplePay as an option would be great. It would save me the hassle of having to add credit card info and provide me with more online protection.
I liked old DENOS website better for online ordering. Menu was easier to navigate and there were more options (like steak temperature, well done, lite on the condiments...extra cheese on a sub.) I mean come on who doesnt want extra cheese on their steak and cheese!
Truly terrible UI. No issue with the restaurant, it's Grabull's miserable site that is the problem.
Will be able to review better once I pick up my order
Doesn't save address info. What in the point in making an account if it provides no benefit
It does not save my address. What is the point of me creating an account if it doesn't have any benefit to me. I still have to enter everything every time.
Doesn't remember my address when I sign in
Number entry should have number keyboard. Not regular keyboard.
Super easy to order and pick up. No hassles. All on time and pick was a breeze.
Best part is the ability to type a note / instructions, thank you!
Menu is a little tuff to navigate and place orders
Easy to navigate and the 5% discount was a nice bonus!
I live within 3 mi. Of the restaurant, and have had food delivered before. Now it is NO?/ I don't get it.
Had to type direct address in order to approve delivery...? Not just Zip.
Option for protein is unavailable on the website menu. Grabull should fix this for this amazing restaurant.
Restaurant claims did not receive order. However, they did not hesitate to make my order. To be clear, I have no issue with the restaurant, but there is a discrepancy with the Grabull service.
I was expecting 20mins but the pizza was done before that. That was great. And when I got there, the pizza was kept warm. They put a lot of meet on there :D thank you for the great service
I ordered online on what seemed a reliable platform. However, when I arrived at the location to pick up my food I was notified by the location that Grabull is not an authorized Third Party to collect payment or process orders. Grabull has set up a fraudulent website to capture online transactions. The manager at the location stated that she wasn't even sure if they would receive payment from Grabull for the transaction. Apparently, the manager has contacted Grabull on multiple occasions and asked Grabull to remove their website and Grabull has ignored the requests.
Edit options would be better. It's difficult to go back and edit your option without deleting and starting over.
Great food will go again large serving size reasonable price
Website is so easy to use. It took me no time at all to place my order.
Works much better on a windows platform than on iOS. I had to switch computers to get it to work.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members