On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The delivery driver called my cell- I could not understand him. He was told by the front desk where to go, but I had to meet him by the elevators and carry the food to the office. Normally, it would not have been a problem, but I am on crunches and had a hard time carryiong the bags and box. This is why I wanted it delivered
Grabull forgot to send a LARGE ORDER request to the restaurant (LEONE's). We ordered ahead of time (we placed the order the day before the delivery). Sadly, this mistake resulted in many teachers missing their lunch in celebration of TEACHER APPRECIATION WEEK. It was embarrassing and disappointing, and I felt bad for the restaurant because it was not their fault. It was Grabull's fault for forgetting to send over the order. And there was no attempt from Grabull to make up for the huge mistake or take responsibility for the mistake.
When I received the over, the Driver showed me my receipt which showed my TIP ($40+). But she assured me that she received NO TIP, so I paid her a tip on top of what I ALREADY PAID to Grabull. Grabull must figure out a way to get TIPS to the delivery driver. It seems like Grabull is scamming us via the TIP.
Items where I included special instruction text were added twice to the cart, once with the note and once without
Placing the order is fine but there should be a way to track the delivery.
I filled my cart and then signed in and had to fill my cart again.
This site works well and is not unpleasant to use.
Placed an order on restaurant website linked me to Grabull, received confirmation, drove 20 minutes to find out they received order, had to wait 20 minutes for to be prepared and then call to get refund from Grabull and the answer given was "They never answer the phone" and still waiting for refund NEVER Again when I see Grabull I will move onto the old fashion way using the phone
Order came quick and easy and the app was easy to use
Delicious pizza delivered fast and hot. Delivery driver clean and professional.
I like that I can see lots of places that I can order from
There is no way to contact a delivery driver without calling customer service which is weird because there is no way to track either. But it worked out
Highly recommend this vendor and food for your catering needs
Ordered takeout and asked for it to be delivered to our side door. Food was dropped off at a different spot, without any notification that it been delivered
You don't allow review of what has been added to the order until after you have paid for it… how can I check if my order is correct before I pay?
Your app is a little confusing when you order a pizza with toppings it charges you more when you add toppings
The user interface is not great. It was hard to find what I was looking for, and during checkout, I couldn't see an itemization of what I was actually paying for, so I had to enter my credit card without knowing exactly what the cost breakdown was, which is uncomfortable. Also, the color is too bright red, I didn't like it.
I showed up at the restaurant. Because someone crashed their car into it a few weeks ago, the window was replaced by a board, and I got nervous, but they were open, and my food was ready. I took it home, and it was delicious.
It would be better if you showed the total including fees prior to making the order be paid
Seems a bit bugger than before, took a few attempts to set delivery time as well as payment method.
We use Grabull because our favorite Pizzaria uses it.
I mean, it was odd that I had to add lettuce to every sub in order to add the sub to my cart, that was a bit crap since I didn't want lettuce on most subs.
Only downside for us here, you can't select Yoo hoo's as they are not listed in the beverage section.
Rather deal directly with restaurant with no surcharge!
To clear address confusion the driver called me. So thank you for the speedy service allowing me a newly cooked delicious meal.
I was in the middle of tech rehearsal and wanted my pizza faster.
My order was ready quicker than expected, which was very nice!
The app continued to be problematic throughout the ordering process along with this review process. It's unfortunate that there's not a submit button anywhere
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members