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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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I would like it much better if I was not forced to write a complex answer to a survey before I can see when my food will be ready.
Inconvenient, worse than just calling unnecessary fee for no added value.
Very well orchestrated! Now, I wait for my food! I've only now just ordered, so I'm not sure how this'll play out but I'm hopeful. You haven't let me down, yet!
I just ordered... I'm hungry and my fingers are crossed!
I ordered online and my food arrived sooner than the eta given. Thank you!
I'm ordering food, online... so far, so good...
Thank you for all you do! You guys are amazing and so affordable!
Apparently the restaurant I ordered from here in Haverhill, MA (Spazianos on Washington Street downtown) had closed or didn't open on Tuesday evening 05/20/24. I placed an online order that was accepted and paid for but after over an hour (the restaurant is literally five minutes from my house) no delivery. I called the restaurant six times and got no response so I then called Grabull customer service and explained the situation. The Grabull Customer Service Representative I spoke with also tried calling Spazianos a few times but got the same results I got. No response.
The Grabull representative assured me that I would get a full refund which I am still waiting for (takes a few days). The payment for the order is still pending on my card but I'm sure the Grabull team will get this resolved fairly soon.
I am pretty satisfied with the customer service I got from Grabull. Just hope I get my refund soon! But I know how banks work and payments go out a lot faster than refunds get returned!
I clicked "edit items" to edit the items in my cart and all my items disappeared and had to be re-entered. Not pleased.
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Good experience. Good food, good service. Would recommend.
Overall well. Pictures of the meal plates and other dishes would be nice
Easy ordering with all options available to customize order.
You should send the survey after the food is delivered. I need to know that the food will be delivered within the promised time with accuracy. The restaurant had my order completed and in the hands of the delivery driver within fifteen minutes. However, it was another 40 minutes before the driver delivered the food to my hotel, which was only 1.5 miles away from the restaurant. I could have walked faster.
You should send the survey after the food is delivered. I need to know that the food will be delivered within the promised time with accuracy.
It keeps requiring a signature for delivery and there is no way to opt out
Easy and simple to use website. Easy to reorder from past order history.
My order was left in the mail room… I left instructions to call or text upon arrival since I live in an apartment building. Somehow the delivery driver got in the building and left the order on a windowsill in the mail room. No call, no text.
Excellent app and easy to use and find a restaurant and order to your hearts content!
As far as online ordering goes the platform is extremely easy to use
They are awesome and friendly. They take extra effort in their work to accomadare you
They are always so prompt and very nice
Easy ordering and discounts with prices lower than restaurants menu
Good site to order food, discount on order is great
Had to repeat the transaction multiple times, system was faulty
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members