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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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Logging in could have been more convenient with something like "sign in with google" but otherwise no complaints.
Clunky website. Received error message after submitting..
Why $4 in fees, tell me why before i order that theres extra so i know why the price went up so much
It was very streamline and fast. Had no problem finding what i wanted
The menu is clearly laid out and the reaction time of the site is strong.
They called to ask us for more money and then forgot to bring two items
This site times out too quickly. I had to re-order everything. Very annoying.
I dont want to do this I dont want to do this I dont want to do this
Not allowed to type in two conditions (e.g. Chicken AND medium spice)
Wouldn't let me check spice level after checking chicken etc.
OK, but wouldn't let me select spiciness on one item.
Best experience ever. I don't know why you require 50 characters for this, is this not enough?
Food gets delivered to me, no notes A+
Great place to order from, order is correct and quick
Always order through this site, always gone smoothly
Thank you for making this experience so easy, except for the survey part
All good. The process was efficient and quick. I was able to go back easily to edit my order.
Card got declined and had to call to get approval. Once card was accepted, it was easy.
Great experience so far can't wait to try the food. We are visiting from Maine.
I would like to tip the driver in person, but there is no place to say that. I don't want him to think I won't tip him, and I have heard from drivers that some delivery apps scoop their tips.
Good i find this site easy to navigate to find what I wanted to order.
Easy process, I wish that they had better descriptions for items.
It was easy to order and pay for my meal and receive an email notification when my meal was ready
The layout of the menus make it easy to order especially if the restaurant has a lot of food options. It would be cool to also have the option to see a picture of the food.
Horrible user experience going through the menu. I couldnt add chicken to a salad, ceasar dressing wasnt available flr a ceasar salad.
There are no spaces allowed for credit card numbers. The expiration shows a / but you cant put one in.
Service is wonderful i just wish they followed order instructions
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members