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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Site is a little jumpy. The cart should be easier to view. It seemed to always jump to checkout.
I was kicked out of my "session" way too fast. I was only looking for 5 minutes!
It works. Got Food.I really don't know what else you want me to write. If you don't hear from me, then it's fine. 90% of people don't interact more than they have to.
Everything is good and tasty. No complaints from my family at all.
It works well! Thank you. My restaurant uses your app for the last few years. Appreciate it
Easy to use application. Like the user friendly way the app works
Seems nice and easy, clear ordering system. Wish all systems were this simple
I was surprised when a default tip of 15% was initially added and my order price jumped by $12 from what was listed in the cart.
Easy to use. Could do without asking to round up the bill. Would rather rate without having to comment, too.
Menu options are super unclear (possibly restaurants fault), but also Grabull kept adding my item to my cart before I actually hit the add button so each time I just clicked something it would add a new item to my cart. By the time I was done ordering a burrito I had 3 other burritos in my cart, along with 13 other things I simply clicked to see more info, even though to I never clicked add to cart for any of them.
It was my first time ordering and I didn't know I was ordering through a 3rd party company that does not exist with King Roastbeef, after an hour and 10 minutes the order arrived, I could have driven there 3 times by then, food was cold and was delivered by a King employee, I don't understand why I had to pay fees when Grabull doesn't deliver from there, after 2 phone calls, the food came in 80 minutes. I won't let that happen again. I have gone to king for 30 years but very disappointed.
Mobile experience is hard to use. Not a fan. Also requiring 50 chars is silly.
A 10 dollar delivery fee is a joke. Now I need more characters so I'm typing more.
I was getting my hair done and wanted pizza SO bad. I was able to order from the pizza place next door and pick it up when my hair was done
Great and easy to place an order fast and secure checkout thank you
I requested the large cheese pizza to be cooked well done, it wasn't. The pizza wasn't that hot.
I live about a 15 minute drive from the pizza shop. Can't believe it wasn't that hot. I wasted my time and MONEY using your service.
The 20 dollar min was kind of annoying, but I understand. Maybe change it to 15 min? Also! Please get breadsticks!
Service left me feeling uncomfortable about the security of the transaction.
It is OK. It does not give me a comfortable feeling that my information is safe. The BB rating is F.
Fast and easy, just like ya mother (order today)………………. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members