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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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It was easy to order. I don't have much else to say for a first time experience.
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Easy once I got the hang of it. Convenient for ordering outside of regular business hours. Appreciated!
Nice to be able to check out as a guest! Easy to do that yes...
Thanks for asking us for feedback, but this message box is too long and shouldn't be required.
It's fine. Do you really need more explanation? I just want my food.
I accidentally picked Delivery when I was going to do pickup, and it's too complicated to go back and change it.
Very easy interface, but there's no delivery tracking or text updates as the food is coming. I'm left guessing.
You need to save delivery addresses. I order the same thing to the same place a couple times a month, and shouldn't have to re-type everything each time. Also, text alerts or email notifications for delivery confirmation would be really helpful.
I keep ordering from here, but I have to re-enter my address and card each time. Can you save them?
I've ordered before, but my address isn't saved.
It woukd be nice to be able to track my order. I didn't know whether the order had been accepted by the restaurant and when it was out for delivery. I jeqrd the doorbell ring out of the blue and realized it was my order when I answered the door. I would have preferred to meet the person at the door wothout the doorbell being rang as it was late and it's loud.
The process was effective and I received the food I had ordered
The process to order food was simple and smooth. We will definitely do this again.
Was good and easy, except full menu didn't show until I refreshed the page (one submenu ended at 8 items when there were actually 10)
Menus hard to navigate, things added to card even when you dont expect it. Basically just not a well design site for usability. I really try to use this if its linked by a restaurant but it so much slower to order than doordash or grubhub, please improve you user experience.
No issues very fast ordering and anyways correct. Use them all the time
When ordering a pupu platter from fusion taste in Arlington. There is no size to pick from in the app. You must use their website to order then to the spp to place the order.
The web site is fine except that the interface doesn't mesh well with my password manager. But I didn't get my food delivered. The restaurant said there was no driver so we went and picked it up instead.
Its fine except that the interface doesn't mesh well with my password manager.
Make order placing simpler. It is too annoying.
Why is this required?
Mobile is too cluttered, and the layout is not responsive. Also, why does this survey require at least 59 characters? That's kind of frustrating
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Interface is a little weird to navigate but i dont have any big complaints
I'm on the mobile site - when i click place order and while filling up the card info, i'd like to see the summary of my order. I can't do that now.
It's really dishonest to be advertising a certain price at checkout and then charge more than that to my card.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members