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Grabull

4.1

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Grabull Reviews Summary

The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.

This summary is generated by AI, based on text from customer reviews

quality
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Massachusetts
1 review
0 helpful votes
Follow Justin D.
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The integration through the restaurant's website was quick, easy and clear.

Date of experience: September 19, 2024
Massachusetts
1 review
0 helpful votes
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Very easy and intuitive
September 19, 2024
Updated review

Works well. Makes ordering quick and easy. We have been ordering through grabull for years.

Date of experience: September 19, 2024

Works well
April 20, 2024
Previous review

Works well

Date of experience: April 20, 2024

Easy selection of items
December 15, 2023
Previous review

Easy selection of items

Date of experience: December 15, 2023

Easy moving through the site
January 20, 2023
Previous review

Easy moving through the site

Date of experience: January 20, 2023
Connecticut
1 review
0 helpful votes
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Quick and easy
September 19, 2024

Ordering is quick and easy. Items are easy to find and you have the option to make requests

Date of experience: September 19, 2024
Massachusetts
1 review
0 helpful votes
Follow Shonelle A.
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Should include taxes and or fees at checkout, to see complete total.

Date of experience: September 19, 2024
Ohio
1 review
0 helpful votes
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Works easily, easy to navigate
September 19, 2024

Works easily, easy to navigate. No issues so far. Hope this works

Date of experience: September 19, 2024
New Jersey
1 review
0 helpful votes
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Good service
September 19, 2024

Everything tasted great and was ready for me when I arrived.

Date of experience: September 19, 2024
Massachusetts
2 reviews
0 helpful votes
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It's fine now but I would rather wait to review until I see if the food is waiting as promised.

Date of experience: September 19, 2024
Connecticut
1 review
0 helpful votes
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Not obvious what's in the cart
September 18, 2024

Not obvious what's in the cart. Charges and fees not clearly laid out.

Date of experience: September 18, 2024
California
1 review
0 helpful votes
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Great
September 18, 2024

Great. Quick fast and easy to use. No problems ordering. Hopefully all goes well when I pick up my food. Thank you.

Date of experience: September 18, 2024
New Hampshire
1 review
0 helpful votes
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Can not put down address
September 17, 2024

Can not put down address. 1/2 has "illegal characters" in it.

Date of experience: September 17, 2024
Massachusetts
1 review
0 helpful votes
Follow Jacob J.
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It was fine, nothing special, it was a standard ordering platform. Your review must be 50 characters

Date of experience: September 17, 2024
Massachusetts
2 reviews
0 helpful votes
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Easy
September 17, 2024

It's very simple and fast. I like that's it's built into Theo's website.

Date of experience: September 17, 2024
Massachusetts
1 review
0 helpful votes
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So far, so good
September 17, 2024

So far, so good. It's easy to order, and I am hoping the reviews are correct.

Date of experience: September 17, 2024
Massachusetts
1 review
0 helpful votes
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We dont mind using this web but give out more/better discounts

Date of experience: September 17, 2024
California
1 review
0 helpful votes
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This message popped up before I got to see my order confirmation.

Date of experience: September 16, 2024
Massachusetts
1 review
0 helpful votes
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Date of experience: September 16, 2024
Massachusetts
1 review
0 helpful votes
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Great delivery time
September 16, 2024
Updated review

Good food, nice drivers. No complaints.
The food from my local resturants and bakeries are good. I always try to supprot lical businesses

Date of experience: September 16, 2024

Great
August 28, 2024
Previous review

No problems with delivery. My food is always delivered hot and the drivers are great

Date of experience: August 28, 2024
Massachusetts
1 review
0 helpful votes
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Excellent Pizzas!
September 16, 2024

My student's love the bbq chicken and buffalo chicken pizzas!

Date of experience: September 16, 2024
Massachusetts
1 review
0 helpful votes
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Delivery
September 16, 2024
Updated review

This was not a great experience. My delivery was over an hour late, I had to call the restaurant. They told me to come pick it up. When I arrived at restaurant they had sent it with the driver. VERY frustrating experience.

Date of experience: September 16, 2024

User friendly site!
September 15, 2024
Previous review

User friendly site! Will order again in the future!

Date of experience: September 15, 2024
California
1 review
0 helpful votes
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My first time ordering on this platform
September 16, 2024

My first time ordering on this platform. So far it was easy to do.

Date of experience: September 15, 2024