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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to use but duplicates the order when clicked or selected onetime
Glad i had the option to checkout as a guest. Using the service was easy.
It was a Good experience my suggestion is that you need not make people use a certain amount of characters in the survey answers
This $#*! was all over the place. Maybe the worst ordering site ive seen
Simple platform and easy ordering. Check out was easy too. Thanks!
The menu item needs more details. Details describing what is in the sandwiches, or maybe provide an option for "sandwich as is as created by restaurant".
Great - easy to use flow of website was great and visually easy
Overall good experience with ordering online. No glitches, smooth ordering
Stop automatically setting the tip at 15%. These are TO GO orders and there is no service provided so why do you expect a tip on overpriced food? Set the tip to none and people can select the 15% if they want to tip. Not the other way around
Never heard of it, but mela recommended link gave me confidence to proceed.
Good and convenient and helpful to use. Thank you very much.
The guy I called from the restaurant was not helpful at all…my food was sitting there for a while before i came down because how was i supposed to know? It said 60 minutes so I went down in 60 minutes and it was cold. You could tell it was there for a while. Why would they not call the customer and confirm drop off? And why would the guy on the phone from the restaurant laugh on the phone when I asked him when my food was going to get dropped off as he says idk? So weird
Bad interface, website timed out, hard to edit cart. Making me use 50 characters to leave a bad review
I know that the food I'm ordering is good and the delivery service just as good. It's excellent.!
Would be nice to share a group order so each person can add what they want. Mendocino Farms does this.
Thank you! I don't have much to say since i just filled out the order and it hasn't been delivered yet!
Total doesn't refresh automatically and can't see how long until order is ready
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members