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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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Fairly quick and easy to use to place and order and view the menu.
The experience was fine but you don't need to send 5 emails asking if I received order
Streamlined service with upfront fees included. 0 Bull! <3
Easy to find menu and place order to the restaurant we wanted to order from today.
- Too many clicks to set pickup time
- Add to Order button didn't respond once, so I clicked again, and it added the item twice.
- Removing one copy of the duplicate item removed both.
- Removing both duplicate items reset the pickup time, so I had to reenter it.
- At one point, scrolling through a long menu section used too much memory or something and made the page reload.
- This feedback box is wider than my screen (Firefox on Moto G7), so I have to scroll to see the whole thing.
- Order confirmation screen shows raw JSON of confirmation details.
- Follow-up email ("Did you receive your order") links to some customer experience site I didn't recognize, so I hesitate to click the link. Make it a Grabull URL.
Not sure, and not happy about insisting on 50 characters not happy
Too many names so I don't know who or where I am placing my order
Good………………………………. …………………………………………………………………………………..
Pretty good, the driver was commited to helping sort out the mishap and deliver my order
Lame site. Very hard to use. Make it better please. This character limit sucks too
Quick and easy! What more could you ask for other than great customer service
Quick and easy process. It was simple and very convenient to use
It was very easy to use and convenient. Looking forward to picking up our order!
Waiting to see how the delivery is done. Once I see the final completion, I may have more to say!
Had trouble with my credit card details because it is not a US credit card.
Finally tried the chicken momos and they were great.
The Naan was good as well. Best fresh. And they cut it for you. I got it with the intention of using with my shishkabobs.
Easy to use, fees are fair, interface was simple. Good option for customers.
The store did not receive our order, they noted this happens often with your system. We had to wait for them to then start our order once we arrived and told them. I hope they see the revenue as I did pay through your site.
Easy which is amazing! Every question was presented perfectly back to back
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members