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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Easy and efficient platform! I had to order dinner in a pinch!
I do not remember our precious experience. This is annoying that i have to add at least 50 characters.
We ordered at 3:40pm for a 5:30pm pickup. Food was not ready until 5:50pm! No apology or acknowledgment.
Food was left outside main door and almost got taken by another resident.
Website difficult to use. Unable to edit product in cart, difficult to navigate page
I have to log out as guest every time, so weird. Best case, when ordering, I get a email or text to get through the 2fa process... order system's not great, like my grandparents created it and never developed a version 2.0 with all the massive bugs ironed out.
The pizza is good, this site is not great though, it's like it's made specifically incompetent to make sure the customer's like me are so dedicated to delicious food that we work through the "forgot password" link at EVERY ordering of various variations of calzone's, one of my favorite foods. The order system is a pain in my ass. The calzone at Nick's House of Pizza in Medford, MA (02155) is sooo delicious. Food made with love!
I can never (since creating this account) either enter correct password or reset my password. Typically I would always have to send a text to my phone every time and get a 1 time login link - that whole process was not user friendly.
Food is always hot and made well and portions are great. Thank you!
Hello, thank you for always having great portions and quality food. Always know I am getting the best when ordering from North House.
Food is consistently amazing! Thank you for being so close and feeding your community!
Thank you for consistently having amazing food. Appreciate it!
I was able to order easily and recheck things easily. Thank you.
Always know my family will have quality food and have leftovers whenever we order. Thank you!
Good experience though I hate filling out this survey! And 50 characters is to much
Smooth so far. First time so I will have an opinion when pricess os complete
Why are you forcing me to take this survey? It was a fine experience until now
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Bad UI/UX makes the forms extra difficult to use, bad mobile phone design makes the screens shift side to side. Invest in a better coder.
Pictures of menu items would be nice! Website was otherwise easy to navigate.
This is a very straight-forward and responsive site, easy to use.
Good job easy to do online easy to do easy to do easy to do easy to do
I just placed my order. I'll let you know when it's delivered
Great exp. But after a few orders of great pizza it would be great to have rewards program or loyalty discount for repeat orders. To be honest, pizza here is much more expensive then small piza in cheap location, but come back for the quality and taste. If reward program would be very good. Thanks you
I placed a large catering order for delivery, and they not only were they on time, they were 15 minutes early! It was so seamless, and the food was delicious!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members