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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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Yes it was good very good supper yummy not wet not flavorless very good yummy yes good not bad good taste
Never heard from anyone as to when it was coming or close by
Took a long time also and I really thought it was t going to be delivered
Good, quick, easy. Maybe make it easier to set up a future pickup time. Took me a minute to figure out where the option is. Could make the option more visible, upfront. Thanks
Quick and easy to find selections and place order
Saves time waiting at store
Its fine so far. We haven't picked up the food yet. I'm not so sure that I like this part
Guest option and fast checkout made it easy to do while waiting
Easy enough with selections
It doesn't have sauces listed though
The fact that it asks me if this is my first time using Grabull when I've used it a ton says it all.
Everything is delicious. The staff is always helpful, even a phone call to double check what ordered on line.
Efficient, clear, easy to use. This asked me to type at least 50 characters.
Common issue across the industry of restaurant orders, I suspect dev teams are not effectively regression testing, likely due to margins.
Easy to order and checkout. This is making me type 50 characters
Payment field implementation is clunky–doesn't support password manager autofill (I think because of the labeling in the html) and MM/YY field disallowed inclusion of the "/" character, so I had to just do MMYY, which didn't look right.
Worked well, no issues, Worked well, no issues, Worked well, no issues
Fast and accurate. I would recommend. Thank you for your help today.
It would be great if once I created an account, I could go back to making an order.
It was very easy to order from the app.
Got sms, when order was ready.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members